TestOut PC Pro Hardware TestOut LabSim A+
Certification Questions With Complete Solutions
A computer has a hard disk drive and a DVD drive installed on
the primary IDE channel. You decide to move the DVD drive to
the secondary IDE channel. The secondary IDE interface will
have no other devices. What setting should you configure on the
DVD drive? Correct Answers Master or Single
A customer calls and reports there is a problem with his
computer. After responding to the call the troubleshooting the
problem, you discover the switch on the power strip was off.
After flipping the switch on, all of the components and their
functionality return to normal. Which of the following
statements is the best explanation to the customer? Correct
Answers "I found this power strip switch in the off position.
Now that it is on, it looks like things are in order. It appears as
though that was the problem. Can you confirm that the problem
has been fixed?
A customer complains that a recently purchased monitor no
longer displays a picture. You verify that the monitor is powered
on and that the video cable is securely fastened to the video port.
Which of the following actions should you direct the customer
to take next? Correct Answers Adjust the monitor's settings
using the controls on the monitor
A customer has brought a computer in to be repaired. He has
indicated that the sound board has stopped working as no audio
is produced when music, video, or DVDs are played. What
,should you do first? (Select two.) Correct Answers Verify that
the volume isn't muted;
Verify that the speakers are pulgged into the correct jack and are
powered on
A customer has called and indicated that he thinks his neighbor
is connecting to his wireless access point (AP) to use his high-
speed Internet connection. Which of the following will help
resolve this issue? (select two) Correct Answers Disable SSID
broadcase on the AP;
Implement WPA2
a customer has called to complain that the colors in photos she
has printed on the color inkjet printer your store sold her don't
match the colors in the originals. Assuming the customer is
using a Windows workstation, what should you do to resolve
this issue? (select two) Correct Answers Use the Color
Management tab of the printer driver to adjust the driver's color
settings;
Download and install the latest printer drivers
A customer needs to use several applications. Currently, the
computer cannot keep all the necessary applications open at the
same time. Which of the following components should you
consider upgrading? Correct Answers Memory
a D-shaped, 25-pin female port on the back of a computer is a
Correct Answers Parallel port
,A dot matrix printer is printing faintly after replacing the print
head. What should you do? Correct Answers Check the gap
between the printer head and the paper
a healthcare organization provides mobile clinics throughout the
world and needs to transfer patient statistical data to a central
database via the Internet. Which network technology should you
select to ensure network connectivity for any clinic located
anywhere in the world, even remote areas? Correct Answers
Satellite
A Host wants to send a message to another host with the IP
address 115.99.80.157. IP does not know the hardware address
of the destination device. Which protocol can be used to
discover the MAC address? Correct Answers ARP
A manager wants you to install a Serial ATA hard drive into his
computer, but the motherboard does not have a Serial ATA
connector. What should you do? Correct Answers Install a
Serial ATA host adapter in an expansion slot
a portable computer connected to a printer with an infrared
interface works fine inside your office. However, when you go
outside, it works sporadically. How can you fix this? (select
two) Correct Answers Move the printer closer to the computer;
Block any direct and reflected sunlight from the pathway
between the PC and the printer
, A system board has four 32 bit RIMM slots. You have installed
one RIMM. Which of the following are correct? (Select two)
Correct Answers You can complete the installation by installing
three continuity modules; You can complete the installation by
installing three more RIMMS
a user asks you to perform a task that you do not know how to
do and is not in your job description. What is the best way to
respond? Correct Answers Explain to the user that this is not a
task that you can perform, but you will do your best to contact
the correct people to take care of the job and arrange for them to
perform the task.
A user called her organization's Help Desk to request help with
connecting to a network server. The help desk technician came
to her desk to resolve the issue. Once there, the technician used
the user's telephone to call his girlfriend. The call lasted the
entire time the technician was at the user's desk. Did the
technician handle the request correctly? Correct Answers No,
the technician should not have used the user's telephone for a
personal call.
A user called the Help Desk to request help with his Windows
workstation. He's having trouble downloading new messages
from your company's email server. The Help Desk technician
told him to open a Command Prompt and try to PING the email
server. She also told him to check his SMTP and POP3 server IP
addresses. Did the Help Desk technician handle this request
correctly? Correct Answers No, the technician used jargon that
the user probably didn't understand.
Certification Questions With Complete Solutions
A computer has a hard disk drive and a DVD drive installed on
the primary IDE channel. You decide to move the DVD drive to
the secondary IDE channel. The secondary IDE interface will
have no other devices. What setting should you configure on the
DVD drive? Correct Answers Master or Single
A customer calls and reports there is a problem with his
computer. After responding to the call the troubleshooting the
problem, you discover the switch on the power strip was off.
After flipping the switch on, all of the components and their
functionality return to normal. Which of the following
statements is the best explanation to the customer? Correct
Answers "I found this power strip switch in the off position.
Now that it is on, it looks like things are in order. It appears as
though that was the problem. Can you confirm that the problem
has been fixed?
A customer complains that a recently purchased monitor no
longer displays a picture. You verify that the monitor is powered
on and that the video cable is securely fastened to the video port.
Which of the following actions should you direct the customer
to take next? Correct Answers Adjust the monitor's settings
using the controls on the monitor
A customer has brought a computer in to be repaired. He has
indicated that the sound board has stopped working as no audio
is produced when music, video, or DVDs are played. What
,should you do first? (Select two.) Correct Answers Verify that
the volume isn't muted;
Verify that the speakers are pulgged into the correct jack and are
powered on
A customer has called and indicated that he thinks his neighbor
is connecting to his wireless access point (AP) to use his high-
speed Internet connection. Which of the following will help
resolve this issue? (select two) Correct Answers Disable SSID
broadcase on the AP;
Implement WPA2
a customer has called to complain that the colors in photos she
has printed on the color inkjet printer your store sold her don't
match the colors in the originals. Assuming the customer is
using a Windows workstation, what should you do to resolve
this issue? (select two) Correct Answers Use the Color
Management tab of the printer driver to adjust the driver's color
settings;
Download and install the latest printer drivers
A customer needs to use several applications. Currently, the
computer cannot keep all the necessary applications open at the
same time. Which of the following components should you
consider upgrading? Correct Answers Memory
a D-shaped, 25-pin female port on the back of a computer is a
Correct Answers Parallel port
,A dot matrix printer is printing faintly after replacing the print
head. What should you do? Correct Answers Check the gap
between the printer head and the paper
a healthcare organization provides mobile clinics throughout the
world and needs to transfer patient statistical data to a central
database via the Internet. Which network technology should you
select to ensure network connectivity for any clinic located
anywhere in the world, even remote areas? Correct Answers
Satellite
A Host wants to send a message to another host with the IP
address 115.99.80.157. IP does not know the hardware address
of the destination device. Which protocol can be used to
discover the MAC address? Correct Answers ARP
A manager wants you to install a Serial ATA hard drive into his
computer, but the motherboard does not have a Serial ATA
connector. What should you do? Correct Answers Install a
Serial ATA host adapter in an expansion slot
a portable computer connected to a printer with an infrared
interface works fine inside your office. However, when you go
outside, it works sporadically. How can you fix this? (select
two) Correct Answers Move the printer closer to the computer;
Block any direct and reflected sunlight from the pathway
between the PC and the printer
, A system board has four 32 bit RIMM slots. You have installed
one RIMM. Which of the following are correct? (Select two)
Correct Answers You can complete the installation by installing
three continuity modules; You can complete the installation by
installing three more RIMMS
a user asks you to perform a task that you do not know how to
do and is not in your job description. What is the best way to
respond? Correct Answers Explain to the user that this is not a
task that you can perform, but you will do your best to contact
the correct people to take care of the job and arrange for them to
perform the task.
A user called her organization's Help Desk to request help with
connecting to a network server. The help desk technician came
to her desk to resolve the issue. Once there, the technician used
the user's telephone to call his girlfriend. The call lasted the
entire time the technician was at the user's desk. Did the
technician handle the request correctly? Correct Answers No,
the technician should not have used the user's telephone for a
personal call.
A user called the Help Desk to request help with his Windows
workstation. He's having trouble downloading new messages
from your company's email server. The Help Desk technician
told him to open a Command Prompt and try to PING the email
server. She also told him to check his SMTP and POP3 server IP
addresses. Did the Help Desk technician handle this request
correctly? Correct Answers No, the technician used jargon that
the user probably didn't understand.
