IAED Emergency Police Dispatch
(EPD) 2025/2026 – Official Exam
Questions with 100% Verified
Correct Answers and Detailed
Rationales International Academies of
Emergency Dispatch Comprehensive Study Guide for
Certification Date: July 15, 2025
Confidential - For Training Purposes Only
,Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 EPD Exam Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . 2
3 Study Tips for the IAED EPD Exam . . . . . . . . . . . . . . . . . . . . . . 30
4 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
1
,IAED Emergency Police Dispatch Exam 2025/2026 Page 2
1 Introduction
This document provides a comprehensive study guide for the International Academies
of Emergency Dispatch (IAED) Emergency Police Dispatch (EPD) certification exam
for 2025/2026. It includes 100 carefully curated questions with verified correct
answers and detailed rationales to help candidates prepare effectively. The con-
tent focuses on key concepts, protocols, and scenarios relevant to emergency
police dispatching, ensuring clarity and relevance without unnecessary jargon.
2 EPD Exam Questions and Answers
This section contains 100 questions designed to reflect the scope and difficulty
of the IAED EPD certification exam. Each question includes the correct answer
and a detailed rationale to enhance understanding of the underlying principles
and protocols.
Question 1: What is the primary role of an Emergency Police Dispatcher (EPD)?
A. To provide medical advice to callers
B. To prioritize and dispatch police resources based on call infor-
mation
C. To investigate crimes over the phone
D. To direct traffic during emergencies
Correct Answer: B. To prioritize and dispatch police resources based
on call information
Rationale: The primary role of an EPD is to gather critical informa-
tion from callers, assess the situation using standardized protocols,
and dispatch appropriate police resources. Option A is incorrect
as medical advice is typically provided by Emergency Medical Dis-
patchers (EMDs). Option C is not feasible over the phone, and Op-
tion D is unrelated to dispatching duties.
Question 2: When receiving a call about a potential domestic violence situation,
what is the first step an EPD should take?
A. Ask for the caller’s name and address
B. Determine the safety of the caller and others at the scene
C. Dispatch officers immediately
D. Document the call details in the system
Correct Answer: B. Determine the safety of the caller and others
at the scene
Rationale: Safety is the top priority in any emergency call. The EPD
must assess whether the caller or others are in immediate danger
to provide appropriate instructions and prioritize dispatch. Asking
Confidential - For Training Purposes Only
, IAED Emergency Police Dispatch Exam 2025/2026 Page 3
for personal details (A) or dispatching officers (C) without assessing
safety could delay critical actions. Documentation (D) is important
but secondary to ensuring safety.
Question 3: Which protocol is used to categorize a call involving a suspected
burglary in progress?
A. Protocol 123: Burglary
B. Protocol 101: Medical Emergency
C. Protocol 115: Traffic Incident
D. Protocol 130: Suspicious Activity
Correct Answer: A. Protocol 123: Burglary
Rationale: IAED protocols are designed to categorize calls based
on the nature of the incident. Protocol 123 specifically addresses
burglary incidents, including those in progress. Options B, C, and D
are incorrect as they pertain to unrelated scenarios (medical emer-
gencies, traffic incidents, and suspicious activity, respectively).
Question 4: What should an EPD do if a caller reports a missing person who is
a minor?
A. Advise the caller to wait 24 hours
B. Gather detailed information and issue an immediate alert
C. Transfer the call to a supervisor
D. Inform the caller to file a report at the police station
Correct Answer: B. Gather detailed information and issue an im-
mediate alert
Rationale: Missing minors are considered high-priority cases due
to their vulnerability. The EPD should collect details (e.g., descrip-
tion, last known location) and issue an alert, such as an AMBER
Alert if criteria are met. Waiting 24 hours (A) is a myth and danger-
ous. Transferring the call (C) or directing the caller to the station
(D) delays critical response.
Question 5: How should an EPD handle a call from a non-English-speaking caller?
A. Disconnect the call and wait for a translator
B. Use a language line service to communicate
C. Ask the caller to find an English speaker
D. Dispatch officers without gathering details
Correct Answer: B. Use a language line service to communicate
Rationale: Language line services enable effective communication
with non-English speakers, ensuring accurate information gather-
Confidential - For Training Purposes Only
(EPD) 2025/2026 – Official Exam
Questions with 100% Verified
Correct Answers and Detailed
Rationales International Academies of
Emergency Dispatch Comprehensive Study Guide for
Certification Date: July 15, 2025
Confidential - For Training Purposes Only
,Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 EPD Exam Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . 2
3 Study Tips for the IAED EPD Exam . . . . . . . . . . . . . . . . . . . . . . 30
4 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
1
,IAED Emergency Police Dispatch Exam 2025/2026 Page 2
1 Introduction
This document provides a comprehensive study guide for the International Academies
of Emergency Dispatch (IAED) Emergency Police Dispatch (EPD) certification exam
for 2025/2026. It includes 100 carefully curated questions with verified correct
answers and detailed rationales to help candidates prepare effectively. The con-
tent focuses on key concepts, protocols, and scenarios relevant to emergency
police dispatching, ensuring clarity and relevance without unnecessary jargon.
2 EPD Exam Questions and Answers
This section contains 100 questions designed to reflect the scope and difficulty
of the IAED EPD certification exam. Each question includes the correct answer
and a detailed rationale to enhance understanding of the underlying principles
and protocols.
Question 1: What is the primary role of an Emergency Police Dispatcher (EPD)?
A. To provide medical advice to callers
B. To prioritize and dispatch police resources based on call infor-
mation
C. To investigate crimes over the phone
D. To direct traffic during emergencies
Correct Answer: B. To prioritize and dispatch police resources based
on call information
Rationale: The primary role of an EPD is to gather critical informa-
tion from callers, assess the situation using standardized protocols,
and dispatch appropriate police resources. Option A is incorrect
as medical advice is typically provided by Emergency Medical Dis-
patchers (EMDs). Option C is not feasible over the phone, and Op-
tion D is unrelated to dispatching duties.
Question 2: When receiving a call about a potential domestic violence situation,
what is the first step an EPD should take?
A. Ask for the caller’s name and address
B. Determine the safety of the caller and others at the scene
C. Dispatch officers immediately
D. Document the call details in the system
Correct Answer: B. Determine the safety of the caller and others
at the scene
Rationale: Safety is the top priority in any emergency call. The EPD
must assess whether the caller or others are in immediate danger
to provide appropriate instructions and prioritize dispatch. Asking
Confidential - For Training Purposes Only
, IAED Emergency Police Dispatch Exam 2025/2026 Page 3
for personal details (A) or dispatching officers (C) without assessing
safety could delay critical actions. Documentation (D) is important
but secondary to ensuring safety.
Question 3: Which protocol is used to categorize a call involving a suspected
burglary in progress?
A. Protocol 123: Burglary
B. Protocol 101: Medical Emergency
C. Protocol 115: Traffic Incident
D. Protocol 130: Suspicious Activity
Correct Answer: A. Protocol 123: Burglary
Rationale: IAED protocols are designed to categorize calls based
on the nature of the incident. Protocol 123 specifically addresses
burglary incidents, including those in progress. Options B, C, and D
are incorrect as they pertain to unrelated scenarios (medical emer-
gencies, traffic incidents, and suspicious activity, respectively).
Question 4: What should an EPD do if a caller reports a missing person who is
a minor?
A. Advise the caller to wait 24 hours
B. Gather detailed information and issue an immediate alert
C. Transfer the call to a supervisor
D. Inform the caller to file a report at the police station
Correct Answer: B. Gather detailed information and issue an im-
mediate alert
Rationale: Missing minors are considered high-priority cases due
to their vulnerability. The EPD should collect details (e.g., descrip-
tion, last known location) and issue an alert, such as an AMBER
Alert if criteria are met. Waiting 24 hours (A) is a myth and danger-
ous. Transferring the call (C) or directing the caller to the station
(D) delays critical response.
Question 5: How should an EPD handle a call from a non-English-speaking caller?
A. Disconnect the call and wait for a translator
B. Use a language line service to communicate
C. Ask the caller to find an English speaker
D. Dispatch officers without gathering details
Correct Answer: B. Use a language line service to communicate
Rationale: Language line services enable effective communication
with non-English speakers, ensuring accurate information gather-
Confidential - For Training Purposes Only
