COPE Junior Health Scholars
• Who is the CEO of COPE Health Solutions?
o CORRECT ANSWER: Allen Miller
• What hospital did COPE begin at?
o CORRECT ANSWER: Santa Monica Hospital, CA
• Who is the Executive VP of COPE Health Solutions?
o CORRECT ANSWER: Dawn Hawkins-Johnson
• Who is the VP of COPE Health Solutions?
o CORRECT ANSWER: Elizabeth Dubois
• Who is the Swedish Seattle Program Manager?
o CORRECT ANSWER: Justin Park
• How many unexcused missed shifts are you allowed per rotation?
o CORRECT ANSWER: 0
• Six hours before your scheduled shift, an emergency arises and you will not
be able to perform your weekly participant duties. You must do which of
the following?
o CORRECT ANSWER: Call the Charge Nurse of your department and Email
your Department Coordinator
• What are the 3 ways of exiting the program?
o CORRECT ANSWER: Graduation, withdrawal, dismissal
• What is important to know about ID badges?
o CORRECT ANSWER:
▪ If you forget it, you are unable to attend shift
▪ LOA greater than 2 weeks, must be returned
▪ Is property of the site and must be returned upon exit
• >48 hours before shift begins...
o CORRECT ANSWER: Rescheduled shift
,• <48 hours before shift begins...
o CORRECT ANSWER: Excused missed shift
• After shift begins...
o CORRECT ANSWER: Unexcused missed shift
• When can additional shifts be added?
o CORRECT ANSWER: After the calendar is finalized; wait for confirmation
before attending shift
• What to do for ANY missed shift?
o CORRECT ANSWER:
▪ Call department 15 mins after shift has started
▪ Email Department Coordinator at least 24 hours prior with: reason,
new shift date
• How many shifts are able to be rescheduled per rotation?
o CORRECT ANSWER: 3 (no more than 1 per month)
• How many excused missed shifts are allowed per rotation?
o CORRECT ANSWER: 2 (no more than 1 per month)
• What to do if your Health Scholar is not present?
o CORRECT ANSWER:
1. Ask Charge Nurse if they have called in sick
2. Wait 30 mins before moving to a previously trained floor/starter
dept. (LOBBY AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR)
(clock out for these minutes)
3. If there are 2 JHS already shadowing, you cannot shift on that floor
4. Proceed home
5. Email Department Coordinator and inform them of the change to
reschedule
• When is it appropriate to take a break?
o CORRECT ANSWER: Two four-hour shifts back to back (30 min break)
,• When must a Competency Checklist be filled out?
o CORRECT ANSWER: Every rotation
• What to do when done with Competency Checklist?
o CORRECT ANSWER:
▪ Scan copy to CORE
▪ Return to Department Binder
• When are Competency Checklists due?
o CORRECT ANSWER: End of Week 2 of rotation
• How many mandatory meetings are there during each rotation?
o CORRECT ANSWER: 2
• How many mandatory meetings can be missed before absence is a reason
for suspension?
o CORRECT ANSWER: 1
• What is the procedure for counseling sessions?
o CORRECT ANSWER:
1. Violation reported in CORE
2. Notification of suspension of shifts via email
3. Scholar response within 2 days of suspension notice
4. Counseling session within 2 weeks of notice
• When is a Leave of Absence necessary?
o CORRECT ANSWER: When a Scholar will miss 14 consecutive days or
longer (up to 110) (110-179 days requires retraining)
• How many days of absence can you take in your first rotation?
o CORRECT ANSWER: Less than 30
• What are examples of invalid reasons to take a LOA?
o CORRECT ANSWER: Work/school-related reasons including exams,
participation in other curriculars
• What is the emergency pager number for Swedish?
, o CORRECT ANSWER: 888-248-2914
• What are the 5 key components of the US healthcare system?
o CORRECT ANSWER: Payers, regulators, providers, consumers, community
social determinants of health
• What are some examples of providers?
o CORRECT ANSWER: Hospitals, clinics, long-term care facilities, physicians
• What individuals does Medicare cover?
o CORRECT ANSWER: Ages 65+ and disabled individuals
• What individuals does Medicaid cover?
o CORRECT ANSWER: Based on income
• If a Scholar's back is hurting the morning they wake up for their shift, so
much so that they have difficulty getting out of bed, what should they do?
o CORRECT ANSWER: Cancel their shift by emailing their Department
Coordinator, call the unit 15 minutes after the shift start time to inform the
unit staff, and attend to back pain with healthcare professional input
• If a Scholar wants to publish an article, school paper, research poster, etc.
with site or program data, what actions must they take?
o CORRECT ANSWER: Request written approval for data/logo use from the
PM and the appropriate site department
• If a Scholar observes another Scholar taking a selfie with a patient, what
should they do?
o CORRECT ANSWER: Remind the Scholar of CHS and site policies, ensure
the picture is deleted from all folders in the phone, and then report the
situation to the Charge Nurse and Program Manager
• If a Scholar receives a suspension email requesting dates/times they are
available for a counseling session, how soon does the Scholar need to reply
and how soon do they need to attend a counseling session?
o CORRECT ANSWER: 48 hours; 2 weeks
• Definition of providers
• Who is the CEO of COPE Health Solutions?
o CORRECT ANSWER: Allen Miller
• What hospital did COPE begin at?
o CORRECT ANSWER: Santa Monica Hospital, CA
• Who is the Executive VP of COPE Health Solutions?
o CORRECT ANSWER: Dawn Hawkins-Johnson
• Who is the VP of COPE Health Solutions?
o CORRECT ANSWER: Elizabeth Dubois
• Who is the Swedish Seattle Program Manager?
o CORRECT ANSWER: Justin Park
• How many unexcused missed shifts are you allowed per rotation?
o CORRECT ANSWER: 0
• Six hours before your scheduled shift, an emergency arises and you will not
be able to perform your weekly participant duties. You must do which of
the following?
o CORRECT ANSWER: Call the Charge Nurse of your department and Email
your Department Coordinator
• What are the 3 ways of exiting the program?
o CORRECT ANSWER: Graduation, withdrawal, dismissal
• What is important to know about ID badges?
o CORRECT ANSWER:
▪ If you forget it, you are unable to attend shift
▪ LOA greater than 2 weeks, must be returned
▪ Is property of the site and must be returned upon exit
• >48 hours before shift begins...
o CORRECT ANSWER: Rescheduled shift
,• <48 hours before shift begins...
o CORRECT ANSWER: Excused missed shift
• After shift begins...
o CORRECT ANSWER: Unexcused missed shift
• When can additional shifts be added?
o CORRECT ANSWER: After the calendar is finalized; wait for confirmation
before attending shift
• What to do for ANY missed shift?
o CORRECT ANSWER:
▪ Call department 15 mins after shift has started
▪ Email Department Coordinator at least 24 hours prior with: reason,
new shift date
• How many shifts are able to be rescheduled per rotation?
o CORRECT ANSWER: 3 (no more than 1 per month)
• How many excused missed shifts are allowed per rotation?
o CORRECT ANSWER: 2 (no more than 1 per month)
• What to do if your Health Scholar is not present?
o CORRECT ANSWER:
1. Ask Charge Nurse if they have called in sick
2. Wait 30 mins before moving to a previously trained floor/starter
dept. (LOBBY AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR)
(clock out for these minutes)
3. If there are 2 JHS already shadowing, you cannot shift on that floor
4. Proceed home
5. Email Department Coordinator and inform them of the change to
reschedule
• When is it appropriate to take a break?
o CORRECT ANSWER: Two four-hour shifts back to back (30 min break)
,• When must a Competency Checklist be filled out?
o CORRECT ANSWER: Every rotation
• What to do when done with Competency Checklist?
o CORRECT ANSWER:
▪ Scan copy to CORE
▪ Return to Department Binder
• When are Competency Checklists due?
o CORRECT ANSWER: End of Week 2 of rotation
• How many mandatory meetings are there during each rotation?
o CORRECT ANSWER: 2
• How many mandatory meetings can be missed before absence is a reason
for suspension?
o CORRECT ANSWER: 1
• What is the procedure for counseling sessions?
o CORRECT ANSWER:
1. Violation reported in CORE
2. Notification of suspension of shifts via email
3. Scholar response within 2 days of suspension notice
4. Counseling session within 2 weeks of notice
• When is a Leave of Absence necessary?
o CORRECT ANSWER: When a Scholar will miss 14 consecutive days or
longer (up to 110) (110-179 days requires retraining)
• How many days of absence can you take in your first rotation?
o CORRECT ANSWER: Less than 30
• What are examples of invalid reasons to take a LOA?
o CORRECT ANSWER: Work/school-related reasons including exams,
participation in other curriculars
• What is the emergency pager number for Swedish?
, o CORRECT ANSWER: 888-248-2914
• What are the 5 key components of the US healthcare system?
o CORRECT ANSWER: Payers, regulators, providers, consumers, community
social determinants of health
• What are some examples of providers?
o CORRECT ANSWER: Hospitals, clinics, long-term care facilities, physicians
• What individuals does Medicare cover?
o CORRECT ANSWER: Ages 65+ and disabled individuals
• What individuals does Medicaid cover?
o CORRECT ANSWER: Based on income
• If a Scholar's back is hurting the morning they wake up for their shift, so
much so that they have difficulty getting out of bed, what should they do?
o CORRECT ANSWER: Cancel their shift by emailing their Department
Coordinator, call the unit 15 minutes after the shift start time to inform the
unit staff, and attend to back pain with healthcare professional input
• If a Scholar wants to publish an article, school paper, research poster, etc.
with site or program data, what actions must they take?
o CORRECT ANSWER: Request written approval for data/logo use from the
PM and the appropriate site department
• If a Scholar observes another Scholar taking a selfie with a patient, what
should they do?
o CORRECT ANSWER: Remind the Scholar of CHS and site policies, ensure
the picture is deleted from all folders in the phone, and then report the
situation to the Charge Nurse and Program Manager
• If a Scholar receives a suspension email requesting dates/times they are
available for a counseling session, how soon does the Scholar need to reply
and how soon do they need to attend a counseling session?
o CORRECT ANSWER: 48 hours; 2 weeks
• Definition of providers
