CSA Practice Questions & Answers
1. A REQ number in the Service Catalog represents`
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
Answer A
2. Which would NOT appear in the History section of the Application
Naviga- tor?
A. Records
B. UI Pages
C. Lists
D.Forms
Answer B
3.A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items
Answer D
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,4.Which one of the following statements applies to a set of fields when
they are coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is
updated with the information being imported
B. If a match is not found using the coalesce fields, the system does not
create a Transform Map
C. If a match is found using the coalesce fields, the system creates a
new record
D. If a match is not found using the coalesce fields, the existing record
is updated with the information being imported
Answer A
5.As it relates to ServiceNow reporting, which of the following
statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of work-
flows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service
management processes
D. A metric is a comparative measurement used to report the effectiveness o
flows and SLAs.
Answer C
6.The display sequence is controlled in a Service Catalog Item using
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, which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form
Answer C
7.Reports can be created from which different places in the
platform? (Choose two.)
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module
Answer A & D
8.Knowledge Base Search results can be sorted by which of the
following? (Choose three.)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
Answer A, C & E
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1. A REQ number in the Service Catalog represents`
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
Answer A
2. Which would NOT appear in the History section of the Application
Naviga- tor?
A. Records
B. UI Pages
C. Lists
D.Forms
Answer B
3.A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items
Answer D
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,4.Which one of the following statements applies to a set of fields when
they are coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is
updated with the information being imported
B. If a match is not found using the coalesce fields, the system does not
create a Transform Map
C. If a match is found using the coalesce fields, the system creates a
new record
D. If a match is not found using the coalesce fields, the existing record
is updated with the information being imported
Answer A
5.As it relates to ServiceNow reporting, which of the following
statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of work-
flows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service
management processes
D. A metric is a comparative measurement used to report the effectiveness o
flows and SLAs.
Answer C
6.The display sequence is controlled in a Service Catalog Item using
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, which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form
Answer C
7.Reports can be created from which different places in the
platform? (Choose two.)
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module
Answer A & D
8.Knowledge Base Search results can be sorted by which of the
following? (Choose three.)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
Answer A, C & E
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