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USPS Exam 421 Window Clerk Practice
Update 2023-2024 Questions and Correct
Answers Rated A+ BRAND NEW!!
USPS Mission - CORRECT ANSWER>>Provide, trusted, affordable, universal
24-Hour Clock - CORRECT ANSWER>>Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS
runs on this.
Delivery Methods - CORRECT ANSWER>>Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - CORRECT ANSWER>>Automated Postal Centers
Automated Postal Centers - CORRECT ANSWER>>Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - CORRECT ANSWER>>Determines operational startup & staffing.
CET - CORRECT ANSWER>>Critical Entry Time
Clearance Time - CORRECT ANSWER>>Mail is cleared for dispatch.
18:00 - CORRECT ANSWER>>Carriers in from street.
20:00 - CORRECT ANSWER>>80% of collection mail should be cancelled at the P&DC.
23:00 - CORRECT ANSWER>>Out of primary processing.
24:00 - CORRECT ANSWER>>Secondary Operations Complete
04:00-09:00 - CORRECT ANSWER>>Distribute to DDC/DDU
07:00 - CORRECT ANSWER>>100% of DPS 2nd pass complete.
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Core Responsibility - CORRECT ANSWER>>Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - CORRECT ANSWER>>Online resource to find handbooks, manuals, publications.
Directives - CORRECT ANSWER>>Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - CORRECT ANSWER>>Domestic Mail Manual
Domestic Mail Manual - CORRECT ANSWER>>DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
IMM - CORRECT ANSWER>>International Mail Manual
International Mail Manual - CORRECT ANSWER>>IMM - Mailing conditions for each country,
also includes a list of countries.
ASM - CORRECT ANSWER>>Adminstrative Support Manual
Administrative Support Manual - CORRECT ANSWER>>Policies, procedures for adminstrative
and support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - CORRECT ANSWER>>Postal Operations Manual
Postal Operations Manual - CORRECT ANSWER>>Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation, delivery,
vehical operation.
ELM - CORRECT ANSWER>>Employee & Labor Relations Manual
Employee & Labor Relations Manual - CORRECT ANSWER>>Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - CORRECT ANSWER>>Field Accounting Procedures
AS or MS - CORRECT ANSWER>>Handbook ID for Administrative Support Manual (ASM)
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DM - CORRECT ANSWER>>Handbook ID for Domestic Mail Manual (DMM)
EL or P - CORRECT ANSWER>>Handbook ID for Employee & Labor Relations Manual (ELM)
M - CORRECT ANSWER>>Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - CORRECT ANSWER>>Handbook ID for Postal Operations Manual (POM)
Publications - CORRECT ANSWER>>Primarily for public, marketing and mail guidelines.
Postal Bulletin - CORRECT ANSWER>>Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - CORRECT ANSWER>>Can be searched by title or number. Website also provides
links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - CORRECT ANSWER>>Information regarding directives and forms catalog.
#1 Business Goal - CORRECT ANSWER>>Strengthening customer relationship.
Value, Exceptional Service, Reliability - CORRECT ANSWER>>Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - CORRECT ANSWER>>Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - CORRECT ANSWER>>Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - CORRECT ANSWER>>Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select - CORRECT ANSWER>>Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
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Parcel Return Service - CORRECT ANSWER>>Consumer return merchandise.
International Mail - CORRECT ANSWER>>Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - CORRECT ANSWER>>Global Express Guaranteed
Global Express Guaranteed - CORRECT ANSWER>>1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - CORRECT ANSWER>>1-3 day delivery. Includes tracking. Up to $50 insurance. Flat
rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - CORRECT ANSWER>>1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - CORRECT ANSWER>>First Class, Periodicals, Standard, Package Services
First Class - CORRECT ANSWER>>Up to 13 oz, 2-3 day delivery.
Periodicals - CORRECT ANSWER>>Newspapers, magazines, journals, newsletters.
Standard - CORRECT ANSWER>>Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail
only.
Media - CORRECT ANSWER>>Educations materials: Books, film, manuscripts, CD, DVD
Library - CORRECT ANSWER>>To/from libraries, schools
Bound Printed Matter - CORRECT ANSWER>>Permanently bound: catalogs, phone books. BMEU
Extra Services - CORRECT ANSWER>>Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
USPS Exam 421 Window Clerk Practice
Update 2023-2024 Questions and Correct
Answers Rated A+ BRAND NEW!!
USPS Mission - CORRECT ANSWER>>Provide, trusted, affordable, universal
24-Hour Clock - CORRECT ANSWER>>Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS
runs on this.
Delivery Methods - CORRECT ANSWER>>Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - CORRECT ANSWER>>Automated Postal Centers
Automated Postal Centers - CORRECT ANSWER>>Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - CORRECT ANSWER>>Determines operational startup & staffing.
CET - CORRECT ANSWER>>Critical Entry Time
Clearance Time - CORRECT ANSWER>>Mail is cleared for dispatch.
18:00 - CORRECT ANSWER>>Carriers in from street.
20:00 - CORRECT ANSWER>>80% of collection mail should be cancelled at the P&DC.
23:00 - CORRECT ANSWER>>Out of primary processing.
24:00 - CORRECT ANSWER>>Secondary Operations Complete
04:00-09:00 - CORRECT ANSWER>>Distribute to DDC/DDU
07:00 - CORRECT ANSWER>>100% of DPS 2nd pass complete.
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Core Responsibility - CORRECT ANSWER>>Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - CORRECT ANSWER>>Online resource to find handbooks, manuals, publications.
Directives - CORRECT ANSWER>>Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - CORRECT ANSWER>>Domestic Mail Manual
Domestic Mail Manual - CORRECT ANSWER>>DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
IMM - CORRECT ANSWER>>International Mail Manual
International Mail Manual - CORRECT ANSWER>>IMM - Mailing conditions for each country,
also includes a list of countries.
ASM - CORRECT ANSWER>>Adminstrative Support Manual
Administrative Support Manual - CORRECT ANSWER>>Policies, procedures for adminstrative
and support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - CORRECT ANSWER>>Postal Operations Manual
Postal Operations Manual - CORRECT ANSWER>>Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation, delivery,
vehical operation.
ELM - CORRECT ANSWER>>Employee & Labor Relations Manual
Employee & Labor Relations Manual - CORRECT ANSWER>>Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - CORRECT ANSWER>>Field Accounting Procedures
AS or MS - CORRECT ANSWER>>Handbook ID for Administrative Support Manual (ASM)
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DM - CORRECT ANSWER>>Handbook ID for Domestic Mail Manual (DMM)
EL or P - CORRECT ANSWER>>Handbook ID for Employee & Labor Relations Manual (ELM)
M - CORRECT ANSWER>>Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - CORRECT ANSWER>>Handbook ID for Postal Operations Manual (POM)
Publications - CORRECT ANSWER>>Primarily for public, marketing and mail guidelines.
Postal Bulletin - CORRECT ANSWER>>Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - CORRECT ANSWER>>Can be searched by title or number. Website also provides
links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - CORRECT ANSWER>>Information regarding directives and forms catalog.
#1 Business Goal - CORRECT ANSWER>>Strengthening customer relationship.
Value, Exceptional Service, Reliability - CORRECT ANSWER>>Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - CORRECT ANSWER>>Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - CORRECT ANSWER>>Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - CORRECT ANSWER>>Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select - CORRECT ANSWER>>Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
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Parcel Return Service - CORRECT ANSWER>>Consumer return merchandise.
International Mail - CORRECT ANSWER>>Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - CORRECT ANSWER>>Global Express Guaranteed
Global Express Guaranteed - CORRECT ANSWER>>1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - CORRECT ANSWER>>1-3 day delivery. Includes tracking. Up to $50 insurance. Flat
rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - CORRECT ANSWER>>1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - CORRECT ANSWER>>First Class, Periodicals, Standard, Package Services
First Class - CORRECT ANSWER>>Up to 13 oz, 2-3 day delivery.
Periodicals - CORRECT ANSWER>>Newspapers, magazines, journals, newsletters.
Standard - CORRECT ANSWER>>Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail
only.
Media - CORRECT ANSWER>>Educations materials: Books, film, manuscripts, CD, DVD
Library - CORRECT ANSWER>>To/from libraries, schools
Bound Printed Matter - CORRECT ANSWER>>Permanently bound: catalogs, phone books. BMEU
Extra Services - CORRECT ANSWER>>Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
