EMD (EMERGENCY MEDICAL DISPATCHER) COURSE V14 EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS)
PLUS RATIONALES 2025
1. What is the primary responsibility of an Emergency Medical Dispatcher
(EMD)?
A. Administer CPR
B. Provide pre-arrival instructions and dispatch medical help
C. Transport the patient to the hospital
D. Diagnose medical conditions
The EMD’s main role is to quickly assess emergency calls, dispatch the correct
resources, and provide lifesaving instructions until help arrives.
2. Which protocol would you use for a patient experiencing chest pain?
A. Protocol 17
B. Protocol 10
C. Protocol 23
D. Protocol 6
Protocol 10 in the MPDS (Medical Priority Dispatch System) is specifically
designed for chest pain-related calls.
3. What should be the first question when answering a 911 call?
A. What is the patient's age?
B. Are they breathing?
,C. What is the address of the emergency?
D. What happened?
Obtaining the location first ensures that help can be sent even if the call drops.
4. When should an EMD disconnect from a call?
A. When the caller hangs up
B. When EMS arrives and takes control
C. After dispatching units
D. After the patient begins CPR
The EMD must stay on the line until responders arrive to continue support and
safety monitoring.
5. Which of the following is an ECHO-level condition?
A. Broken leg
B. Cardiac arrest
C. Minor bleeding
D. Mild chest discomfort
ECHO-level responses involve immediate, life-threatening conditions requiring
immediate intervention.
6. If a caller reports someone not breathing, what should the EMD initiate?
A. First aid
B. Advanced airway
C. Chest x-rays
D. CPR instructions
The dispatcher should immediately start CPR instructions for a patient who is
not breathing.
, 7. What is the primary purpose of the MPDS system?
A. To replace EMS crews
B. To standardize emergency call handling and improve response
C. To diagnose patients
D. To manage fire emergencies
MPDS provides a consistent, evidence-based process to triage and dispatch
medical emergencies.
8. What is the correct response if a caller refuses to answer key questions?
A. Hang up
B. Call police
C. Transfer to supervisor
D. Use available information to dispatch and continue to try to get answers
Dispatchers must use what they can and persist to get more while help is on the
way.
9. Which protocol is used for breathing problems?
A. Protocol 6
B. Protocol 10
C. Protocol 9
D. Protocol 23
Protocol 6 covers breathing problems, including shortness of breath, difficulty
breathing, and wheezing.
10. Which tool ensures quality assurance in an EMD center?
A. Dispatch radio
B. Case Review and Compliance Monitoring
QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS)
PLUS RATIONALES 2025
1. What is the primary responsibility of an Emergency Medical Dispatcher
(EMD)?
A. Administer CPR
B. Provide pre-arrival instructions and dispatch medical help
C. Transport the patient to the hospital
D. Diagnose medical conditions
The EMD’s main role is to quickly assess emergency calls, dispatch the correct
resources, and provide lifesaving instructions until help arrives.
2. Which protocol would you use for a patient experiencing chest pain?
A. Protocol 17
B. Protocol 10
C. Protocol 23
D. Protocol 6
Protocol 10 in the MPDS (Medical Priority Dispatch System) is specifically
designed for chest pain-related calls.
3. What should be the first question when answering a 911 call?
A. What is the patient's age?
B. Are they breathing?
,C. What is the address of the emergency?
D. What happened?
Obtaining the location first ensures that help can be sent even if the call drops.
4. When should an EMD disconnect from a call?
A. When the caller hangs up
B. When EMS arrives and takes control
C. After dispatching units
D. After the patient begins CPR
The EMD must stay on the line until responders arrive to continue support and
safety monitoring.
5. Which of the following is an ECHO-level condition?
A. Broken leg
B. Cardiac arrest
C. Minor bleeding
D. Mild chest discomfort
ECHO-level responses involve immediate, life-threatening conditions requiring
immediate intervention.
6. If a caller reports someone not breathing, what should the EMD initiate?
A. First aid
B. Advanced airway
C. Chest x-rays
D. CPR instructions
The dispatcher should immediately start CPR instructions for a patient who is
not breathing.
, 7. What is the primary purpose of the MPDS system?
A. To replace EMS crews
B. To standardize emergency call handling and improve response
C. To diagnose patients
D. To manage fire emergencies
MPDS provides a consistent, evidence-based process to triage and dispatch
medical emergencies.
8. What is the correct response if a caller refuses to answer key questions?
A. Hang up
B. Call police
C. Transfer to supervisor
D. Use available information to dispatch and continue to try to get answers
Dispatchers must use what they can and persist to get more while help is on the
way.
9. Which protocol is used for breathing problems?
A. Protocol 6
B. Protocol 10
C. Protocol 9
D. Protocol 23
Protocol 6 covers breathing problems, including shortness of breath, difficulty
breathing, and wheezing.
10. Which tool ensures quality assurance in an EMD center?
A. Dispatch radio
B. Case Review and Compliance Monitoring
