HealthStream Assesment EXAM2025/2026 ACTUAL QUESTIONS WITH VERIFIED ACCURATE ANSWERS || 100% GUARANTEED PASS<LATEST VERSION>

HealthStream Assesment EXAM2025/2026 ACTUAL QUESTIONS WITH VERIFIED ACCURATE ANSWERS || 100% GUARANTEED PASS&lt;LATEST VERSION&gt; 1. clarify - ANSWER to free confustion, to make understandable, must sometimes listen for more information, give additional detail so client can respond 2. diposition - ANSWER to select outcome of question and/or survey. Select appropriate response that corresponds to patients answer. 3. jargon - ANSWER the language, vocabulary, peculiar to trade, profession, or group 4. paraphrase - ANSWER restate the text, passage, or work giving the meaning in another form, To state in your own words. Cannot paraphrase script, Can paraphrase respondents answer that are open ended or can type respondents answer verbatim. Must read back exactly, cannot type cursing 5. probe - ANSWER to search into and explore thoroughly, ask non leading questions to obtain a more complete answer 6. ADR stands for Adverse Drug Reaction. - ANSWER True 7. Motrin is also known as ibuprofen. - ANSWER True 8. Which drug class is Zofran ODT considered to be under and what is/are the strength per tablet? - ANSWER Antiemetic; 4 and 8mg tablets. 9. What is the trade name for diphenhydramine? - ANSWER Benadryl 10. Albuterol and Ipratropium cannot be administered together in a nebulizer. - ANSWER True 11. Select the correct response. Which of the following are the Rights to Medication Administration? - ANSWER Right- person patient, drug, time, dose, route, documentation 12. Which of the following is not an analgesic? - ANSWER Ativan 13. Which of the following is not an antibiotic? - ANSWER Dilantin 14. A GI Cocktail contains 20ml Maalox, 10ml Donnatal, and 15ml viscous lidocaine. - ANSWER False 15. respondent - ANSWER patient or qualified person who is permitted to answer survey question per study quidelines 16. How does Rule-based performance work? - ANSWER Your brain perceives a situation and scans for a rule, usually learned through education or experience, and you act to apply the rule. 17. The error prevention tool that has the highest probability of reducing errors is: - ANSWER Peer Check 18. You should jump right to using escalation using CUS instead of Peer Check or Validate and Verify? - ANSWER a) When you believe there is an immediate threat to a patient's safety b) When you believe there is an immediate threat to a coworker's safety c) When the urgency of the situation does not allow time to escalate slowly 19. It is just fine to make up words as you go instead of using the phonetic alphabet from the International Civil Aviation Organization. - ANSWER FALSE 20. What should you do if one of your fellow caregivers says to you, "I have a concern"? (Choose all that apply. - ANSWER "Say thank you and explain your positive intent of your behavior." & "Say thank you and change your behavior realizing you were about to make an error" 21. The Know Why & Comply Tool reminds us to follow the established protocols and procedures, so we reduce errors and do not rely on memory to get it correct. When we rely on memory we are: - ANSWER Four times more likely to make a mistake 22. When reporting a potential harm event, a caregiver should avoid using an anonymous report if at all possible so that: - ANSWER Leaders reviewing the event know who to ask if they need more information; Leaders know who to give thanks for letting them know about a problem; Leaders know who to give feedback to and update on how to resolve the problem; 23. An executive assistant calls catering to change a lunch order from 7 people to 13 people. She and the catering employee used 3-way repeat back to confirm the change. Catering delivers 30 lunches to the conference room. Which other tool (besides 3-way repeat back) should they have used to prevent this error? - ANSWER Phonetic/Numeric Clarification 24. You have a meeting downtown all day. When you arrive downtown you decide to check your work e-mail on your phone. You search frantically and are unable to find your phone. Then you remember that that you set it down on the kitchen counter to let the dog out just before you left the house. Which tool should you have used to ensure that you had your phone with you when you left the house? - ANSWER STAR 25. A pharmacist is preparing a medication that requires a math calculation to determine drug dose based upon weight. Her gut tells her that something might be off on her calculation. She asks her expert colleague, another pharmacist, to also do the calculation so she can verify the accuracy of the drug dosage. Following up on her gut feeling with confirmation by a subject matter expert is displaying the two parts of which tool? - ANSWER Validate & Verify 26. It is a sweltering hot July day and your building's air conditioning system is down. You observe one of your coworkers propping open the entrance to your office suite to improve air flow. Knowing that doors should not be propped because of fire safety, which tool should you use to express your safety concern with your coworker? - ANSWER Escalate with CUS 27. A charge nurse receives a call from her director asking her to review a medical record. The director tells her the CSN and date of birth. The charge nurse repeats it back using phonetic and numeric clarification. The director responds with "that's correct". Which tool are the director and charge nurse displaying? - ANSWER 3 way repeat back 28. An RN is receiving a new patient onto his unit from another unit. During the handoff he receives instructions for a complex dressing change. He is not sure that he fully understands the instructions and does not want to make assumptions. Which tool should he use to make sure he correctly understands how to do the dressing change? - ANSWER Clarifying Questions 29. A supervisor is drafting an e-mail to her team telling them about changes to a process that they use every day. She is having trouble organizing the information clearly and concisely. Which tool would help the supervisor to communicate clearly to her team? - ANSWER SBAR 30. Many Caregivers are at the IHI National Forum in Orlando Florida and the weather has turned for the worse, a massive hurricane is headed their way! Several of them call the Travel Team who realize they need to work together to get everyone home. They come up with a plan, review it, and successfully get all caregivers back to their home states, they celebrate the success. This is an example of which tool in action? - ANSWER Brief, Execute, Debrief 31. While reviewing medication orders during a shift-to-shift handoff the on going and off-going RNs discover a medication administration error that occurred several hours earlier. The patient does not appear to be harmed. They do want to learn from why this error happened. What tool should they use? - ANSWER Event Reporting 1. clarify - ANSWER to free confustion, to make understandable, must sometimes listen for more information, give additional detail so client can respond 2. diposition - ANSWER to select outcome of question and/or survey. Select appropriate response that corresponds to patients answer. 3. jargon - ANSWER the language, vocabulary, peculiar to trade, profession, or group 4. paraphrase - ANSWER restate the text, passage, or work giving the meaning in another form, To state in your own words. Cannot paraphrase script, Can paraphrase respondents answer that are open ended or can type respondents answer verbatim. Must read back exactly, cannot type cursing 5. probe - ANSWER to search into and explore thoroughly, ask non leading questions to obtain a more complete answer 6. ADR stands for Adverse Drug Reaction. - ANSWER True 7. Motrin is also known as ibuprofen. - ANSWER True 8. Which drug class is Zofran ODT considered to be under and what is/are the strength per tablet? - ANSWER Antiemetic; 4 and 8mg tablets. 9. What is the trade name for diphenhydramine? - ANSWER Benadryl 10. Albuterol and Ipratropium cannot be administered together in a nebulizer. - ANSWER True 11. Select the correct response. Which of the following are the Rights to Medication Administration? - ANSWER Right- person patient, drug, time, dose, route, documentation 12. Which of the following is not an analgesic? - ANSWER Ativan 13. Which of the following is not an antibiotic? - ANSWER Dilantin 14. A GI Cocktail contains 20ml Maalox, 10ml Donnatal, and 15ml viscous lidocaine. - ANSWER False 15. respondent - ANSWER patient or qualified person who is permitted to answer survey question per study quidelines 16. How does Rule-based performance work? - ANSWER Your brain perceives a situation and scans for a rule, usually learned through education or experience, and you act to apply the rule. 17. The error prevention tool that has the highest probability of reducing errors is: - ANSWER Peer Check 18. You should jump right to using escalation using CUS instead of Peer Check or Validate and Verify? - ANSWER a) When you believe there is an immediate threat to a patient's safety b) When you believe there is an immediate threat to a coworker's safety c) When the urgency of the situation does not allow time to escalate slowly 19. It is just fine to make up words as you go instead of using the phonetic alphabet from the International Civil Aviation Organization. - ANSWER FALSE 20. What should you do if one of your fellow caregivers says to you, "I have a concern"? (Choose all that apply. - ANSWER "Say thank you and explain your positive intent of your behavior." & "Say thank you and change your behavior realizing you were about to make an error" 21. The Know Why & Comply Tool reminds us to follow the established protocols and procedures, so we reduce errors and do not rely on memory to get it correct. When we rely on memory we are: - ANSWER Four times more likely to make a mistake 22. When reporting a potential harm event, a caregiver should avoid using an anonymous report if at all possible so that: - ANSWER Leaders reviewing the event know who to ask if they need more information; Leaders know who to give thanks for letting them know about a problem; Leaders know who to give feedback to and update on how to resolve the problem; 23. An executive assistant calls catering to change a lunch order from 7 people to 13 people. She and the catering employee used 3-way repeat back to confirm the change. Catering delivers 30 lunches to the conference room. Which other tool (besides 3-way repeat back) should they have used to prevent this error? - ANSWER Phonetic/Numeric Clarification 24. You have a meeting downtown all day. When you arrive downtown you decide to check your work e-mail on your phone. You search frantically and are unable to find your phone. Then you remember that that you set it down on the kitchen counter to let the dog out just before you left the house. Which tool should you have used to ensure that you had your phone with you when you left the house? - ANSWER STAR 25. A pharmacist is preparing a medication that requires a math calculation to determine drug dose based upon weight. Her gut tells her that something might be off on her calculation. She asks her expert colleague, another pharmacist, to also do the calculation so she can verify the accuracy of the drug dosage. Following up on her gut feeling with confirmation by a subject matter expert is displaying the two parts of which tool? - ANSWER Validate & Verify 26. It is a sweltering hot July day and your building's air conditioning system is down. You observe one of your coworkers propping open the entrance to your office suite to improve air flow. Knowing that doors should not be propped because of fire safety, which tool should you use to express your safety concern with your coworker? - ANSWER Escalate with CUS 27. A charge nurse receives a call from her director asking her to review a medical record. The director tells her the CSN and date of birth. The charge nurse repeats it back using phonetic and numeric clarification. The director responds with "that's correct". Which tool are the director and charge nurse displaying? - ANSWER 3 way repeat back 28. An RN is receiving a new patient onto his unit from another unit. During the handoff he receives instructions for a complex dressing change. He is not sure that he fully understands the instructions and does not want to make assumptions. Which tool should he use to make sure he correctly understands how to do the dressing change? - ANSWER Clarifying Questions 29. A supervisor is drafting an e-mail to her team telling them about changes to a process that they use every day. She is having trouble organizing the information clearly and concisely. Which tool would help the supervisor to communicate clearly to her team? - ANSWER SBAR 30. Many Caregivers are at the IHI National Forum in Orlando Florida and the weather has turned for the worse, a massive hurricane is headed their way! Several of them call the Travel Team who realize they need to work together to get everyone home. They come up with a plan, review it, and successfully get all caregivers back to their home states, they celebrate the success. This is an example of which tool in action? - ANSWER Brief, Execute, Debrief 31. While reviewing medication orders during a shift-to-shift handoff the on going and off-going RNs discover a medication administration error that occurred several hours earlier. The patient does not appear to be harmed. They do want to learn from why this error happened. What tool should they use? - ANSWER Event Reporting