SMART SERVE CERTIFICATION EXAM
Questions & Answers
1.Maria is slurring her speech, and having difficulty with coordination and
balance. Is she intoxicated?
ANS Maybe, but Maria may have a medical condition that mimics these
signs.
2.If a customer is served to the point of intoxication, when does the
server's responsibility end?
ANS When the customer sobers up.
3.Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
ANS ºUse different glasses for alcoholic and non-alcoholic drinks.
ºCheck the customer's bill, if they're running a tab.
ºKeep track of the number of drinks that your customer consumes.
4.Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
ANS -
ºThe I.D. has folds or bends.
ºChanged numbers on date of
birth. ºAir bubbles in the
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, lamination.
ºThicker lamination on the photo area.
5.It is important to let your co-workers and manager know if you have
given a customer which rating?
ANS Yellow or Red
6.If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC?
ANS A young, physically fit male.
7.Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time?
ANS A young, lean man.
8.The Traffic Light System is a helpful way to
ANS Decide whether to serve, slow down, or stop service to a
customer.
9.Why is it important for you to know the features of all accepted forms
of I.D.?
ANS It's everyone's job in a licensed establishment to ensure that
underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing
2/
8
Questions & Answers
1.Maria is slurring her speech, and having difficulty with coordination and
balance. Is she intoxicated?
ANS Maybe, but Maria may have a medical condition that mimics these
signs.
2.If a customer is served to the point of intoxication, when does the
server's responsibility end?
ANS When the customer sobers up.
3.Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
ANS ºUse different glasses for alcoholic and non-alcoholic drinks.
ºCheck the customer's bill, if they're running a tab.
ºKeep track of the number of drinks that your customer consumes.
4.Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
ANS -
ºThe I.D. has folds or bends.
ºChanged numbers on date of
birth. ºAir bubbles in the
1/
8
, lamination.
ºThicker lamination on the photo area.
5.It is important to let your co-workers and manager know if you have
given a customer which rating?
ANS Yellow or Red
6.If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC?
ANS A young, physically fit male.
7.Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time?
ANS A young, lean man.
8.The Traffic Light System is a helpful way to
ANS Decide whether to serve, slow down, or stop service to a
customer.
9.Why is it important for you to know the features of all accepted forms
of I.D.?
ANS It's everyone's job in a licensed establishment to ensure that
underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing
2/
8
