Page | 1
FRONT DESK REPRESENTATIVE EXAM
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
1. When making a reservation for guests, you should: - correct
answer -Try to upsell the guest's reservation and provide a
confirmation number
2. What should you do if a guest requests a late check-out? -
correct answer -charge the guest 50% of the normal room
change
3. Employees who work behind a desk or terminal should take
special care to: - correct answer -Look up the greet guests
passing by
4. What should you do if a guest approaches while you are filing
paperwork? - correct answer -Stop filing and assist the guest
, Page | 2
5. Which of the following gloves can be properly disinfected and
reuse as a safety equipment? - correct answer -Latex and utility
and leather
6. If a line begins to form while you are busy checking the guest,
what should you do? - correct answer -Welcome guests joining
the line with a nod or smile.
7. A guest approaches the front desk to request a room, but has
not made a reservation. What should you do? - correct answer
-Check whether there are available rooms
8. A front desk computer system that combines functions such as
reservations, check-in, check-out room assignment, room rates
and status management is called a : - correct answer -Property
Management System
9. A pet is a service animal. - correct answer -False
FRONT DESK REPRESENTATIVE EXAM
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
1. When making a reservation for guests, you should: - correct
answer -Try to upsell the guest's reservation and provide a
confirmation number
2. What should you do if a guest requests a late check-out? -
correct answer -charge the guest 50% of the normal room
change
3. Employees who work behind a desk or terminal should take
special care to: - correct answer -Look up the greet guests
passing by
4. What should you do if a guest approaches while you are filing
paperwork? - correct answer -Stop filing and assist the guest
, Page | 2
5. Which of the following gloves can be properly disinfected and
reuse as a safety equipment? - correct answer -Latex and utility
and leather
6. If a line begins to form while you are busy checking the guest,
what should you do? - correct answer -Welcome guests joining
the line with a nod or smile.
7. A guest approaches the front desk to request a room, but has
not made a reservation. What should you do? - correct answer
-Check whether there are available rooms
8. A front desk computer system that combines functions such as
reservations, check-in, check-out room assignment, room rates
and status management is called a : - correct answer -Property
Management System
9. A pet is a service animal. - correct answer -False
