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WGU C215 Study Guide Final Exam 218 Questions with Verified Answers,100%CORRECT
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WGU C215 Study Guide Final Exam 218 Questions with Verified Answers Total Quality Management (TQM) Philosophy - CORRECT ANSWER 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality ...

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  • June 11, 2025
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  • 2024/2025
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WGU C215 Study Guide Final Exam 218 Questions with
Verified Answers
Total Quality Management (TQM) Philosophy - CORRECT ANSWER 1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality

Process Capability Index (Cpk) - CORRECT ANSWER Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the
range of Cpk, the improved is the ability of the process to complete its necessities.

Six Sigma - CORRECT ANSWER A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.

Design Capacity - CORRECT ANSWER The theoretical maximum output of a system
in a given period under ideal conditions.

Location Analysis - CORRECT ANSWER proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other
factors.

The technique for determining location decisions.

Line Processes - CORRECT ANSWER A type of process used to produce a large
volume of a standardized product.

■ Limited customization and high volume

,Batch Processes - CORRECT ANSWER A type of process used to produce a small
number of products in groups or batches based on customer orders or
specifications.

■ High customization moderate volume

Project Processes - CORRECT ANSWER A type of process used to make a one-at-a-
time product exactly to customer specifications.

■ Most custom and lowest volume

Continuous Processes - CORRECT ANSWER A type of process that operates
continually to produce a high volume of a fully standardized product.

- No customization and as high a volume as possible

Bottleneck - CORRECT ANSWER Longest task in the process.

Flexible Manufacturing System (FMS) - CORRECT ANSWER A type of automated
system that combines the flexibility of intermittent operations with the efficiency
of continuous operations.

Output/Input Control - CORRECT ANSWER A technique for monitoring the flow of
jobs between work centers.

Value-Added - CORRECT ANSWER The net increase created during the
transformation of inputs into final outputs.

Hybrid Layouts - CORRECT ANSWER Layouts that combine characteristics of
process and product layouts.

- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts

, Relationship Chart (REL) - CORRECT ANSWER Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.

Rectilinear Distance - CORRECT ANSWER The shortest distance between two
locations using north-south and east-west movements.

From-To Matrix - CORRECT ANSWER Table that gives the number of trips or units
of product moved between any pair of departments.

Block Plan - CORRECT ANSWER Schematic showing the placement of resources in
a facility.

Mean Observed Times - CORRECT ANSWER The average of the observation times
for each of the work elements.

Normal Time - CORRECT ANSWER The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.

Standard Time - CORRECT ANSWER The length of time it should take a qualified
worker using appropriate process and tools to complete a specific job, allowing
time for personal fatigue and unavoidable delays.

Just-in-Time (JIT) - CORRECT ANSWER A philosophy designed to achieve high-
volume production through elimination of waste and continuous improvement.
Based on a "pull" system rather than a "push" system. The three elements are
just-in-time manufacturing, total quality management, and respect for people.

Kanban card - CORRECT ANSWER A card that specifies the exact quantity of
product that needs to be produced.

Tier One Suppliers - CORRECT ANSWER Supplies materials or services directly to
the processing facility.

These are the suppliers that put products in specific containers or packages.

Internal Functions companies

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