Exam (elaborations)

WGU C215 Study Guide – FINAL / Exam Questions & Detailed Solutions. Quiz____? Total Quality Management (TQM) Philosophy - Answer 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. pr

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WGU C215 Study Guide – FINAL / Exam Questions & Detailed Solutions. Quiz____? Total Quality Management (TQM) Philosophy - Answer 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing s...

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WGU C215 Study Guide – FINAL /
Exam Questions & Detailed
Solutions.
Quiz____?

Total Quality Management (TQM) Philosophy -
Answer✓✓
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality

Quiz____?
Process Capability Index (Cpk) -
Answer✓✓
Basic function of Six Sigma. Measures the process potential and performance of
processes. The higher the range of Cpk, the improved is the ability of the process
to complete its necessities.

Quiz____?
Six Sigma -
Answer✓✓
A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and from
product to service.

1 | Page

, Quiz____?
Design Capacity -
Answer✓✓
The theoretical maximum output of a system in a given period under ideal
conditions.

Quiz____?
Location Analysis -
Answer✓✓
proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.

The technique for determining location decisions.

Quiz____?
Line Processes -
Answer✓✓
A type of process used to produce a large volume of a standardized product.

■ Limited customization and high volume

Quiz____?
Batch Processes -
Answer✓✓
A type of process used to produce a small number of products in groups or
batches based on customer orders or specifications.

■ High customization moderate volume

2 | Page

, Quiz____?
Project Processes -
Answer✓✓
A type of process used to make a one-at-a-time product exactly to customer
specifications.

■ Most custom and lowest volume

Quiz____?
Continuous Processes -
Answer✓✓
A type of process that operates continually to produce a high volume of a fully
standardized product.

- No customization and as high a volume as possible

Quiz____?
Bottleneck -
Answer✓✓
Longest task in the process.

Quiz____?
Flexible Manufacturing System (FMS) -
Answer✓✓
A type of automated system that combines the flexibility of intermittent
operations with the efficiency of continuous operations.

3 | Page

, Quiz____?
Output/Input Control -
Answer✓✓
A technique for monitoring the flow of jobs between work centers.

Quiz____?
Value-Added -
Answer✓✓
The net increase created during the transformation of inputs into final outputs.

Quiz____?
Hybrid Layouts -
Answer✓✓
Layouts that combine characteristics of process and product layouts.

- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts

Quiz____?
Relationship Chart (REL) -
Answer✓✓
Table that reflects opinions of managers with regard to the importance of having
any two departments close together.

Quiz____?
Rectilinear Distance -
Answer✓✓

4 | Page

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Exam (elaborations)

WGU C215 Study Guide – FINAL / Exam Questions & Detailed Solutions. Quiz____? Total Quality Management (TQM) Philosophy - Answer 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. pr

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