(FOUNDATION COURSE) EXAM 2025
QUESTIONS AND ANSWERS
Successful business change? 3 things - ANS uncover root causes of problems
identify issues to be addressed
ensure any solution aligns with business needs
what is included in the Business Change lifecycle? 6 things - ANS Alignment
Definition
Design
Implementation
Realisation
(all linked to the business case)
what is CBAM? - ANS Concerns Based Adoption Model
in BCL what is alignment? - ANS Strategic analysis of the organisation to the external ever
changing environment
in BCL what is definition? - ANS Analysis of the opinions, concerns, knowledge and ideas in
order to identify quantifiable supporting data
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, in BCL what is design? - ANS Changing business processes, IT, operations, job descriptions.
Creating and testing before roll out
in BCL what is implementation? - ANS Change management with supporting documentation
for training and support
in BCL what is realisation? - ANS Looking retrospectively at the business case to ensure
planned benefits accrue and benefits are realised
what is strategic analysis? - ANS -Typically the work of Strategic Analysts and Senior
managers
-should have access to organisation strategy in order produce processes and IT systems
solutions
-use of technology to drive business change
what is business analysis? - ANS -investigate business systems
- resolve localised business issues
-consider processes, IT systems, and resources
-recommend with supporting business case business improvement options
what is systems analysis? - ANS - analysing and specifying IT system requirements
-consider options for the IT solution
-often referred to as System Designers and Developers
what is the holisitic approach? - ANS -root causes, not symptoms
-Business improvement, not IT change
- Options, not solutions
- Feasible, contributing requirements, not all requests
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, -the entire business change lifecycle, not just requirements definition
-negotiation, not avoidance.
What is the POPIT model? - ANS -People - required skills? motivated? do they understand
the business objectives?
- Organisation - is there a supportive management style? are jobs and responsibilities well
defined? is there collaborative cross functional working?
- Processes - are they well defined and communicated? good IT support or workarounds? does
the process require documents to be passed around the org unnec/ any potential for delay or
errors?
-Information - do staff have info to conduct their work effectively? are managers able to make
decisions based on accurate and timely information
-Technology - do the systems support the business as required? do the systems provide the
information needed to run the organisation?
definition of a business analyst? - ANS -investigate business systems
- evaluate actions
- document business requirements
- elaborate requirements
- may also: strategy implementation, business case production, benefits realisation,
specification of IT requirements
BA competencies? - ANS -communication
-relationship building
- influencing
-working as a team
- political awareness
-analytical skills and critical thinking
-attention to detail
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