Key Terms Review - Travel Agency and Tour
Operator|Questions With Correct Answers|Verified
accessibility - ✔️The ease with which tourists can reach and use transportation
services and facilities at a destination.
accommodation - ✔️A place where travelers stay during their journey, such as hotels
or hostels.
added value - ✔️Additional benefits or features provided to customers beyond the
basic offerings of a tour package, enhancing the overall experience.
baggage handling - ✔️The process of managing and transporting passengers' luggage
at airports, ensuring it is loaded and unloaded efficiently.
booking - ✔️The process of reserving travel services, such as flights, hotels, or tours,
often facilitated by a travel agent.
break-even analysis - ✔️A calculation to determine the number of tours that must be
sold to cover costs, where total revenue equals total costs.
brochure - ✔️A printed document that provides information about a destination,
including attractions, accommodations, and travel options, used for marketing purposes.
cancellation policy - ✔️Guidelines that outline the conditions under which travelers can
cancel their bookings and any fees that may apply.
commission - ✔️A fee paid to travel agents for their services, typically ranging from
10% to 15% of the total cost of travel arrangements.
consultant - ✔️A professional who provides expert advice in a particular area, such as
travel planning.
contingency - ✔️A plan or provision for unforeseen events or emergencies that may
affect the itinerary.
cost - ✔️The amount of money required to produce or provide a service, including all
expenses involved in creating a tour package.
crisis management - ✔️The process of preparing for and responding to unexpected
events that could disrupt a tour or affect the safety of travelers.
cultural experience - ✔️Activities or interactions that allow travelers to immerse
themselves in the local culture, traditions, and social life.
, customised tour - ✔️A private tour tailored to the specific needs and preferences of
individuals or groups, including various travel components based on their interests.
destination - ✔️A specific location or place that travelers aim to visit during their trip.
destination management company - ✔️An organization that specializes in the planning
and management of travel services in a specific location.
escorted tour - ✔️A travel package that includes a tour manager who provides
guidance and support throughout the journey, designed for those visiting new places.
e-ticket - ✔️An electronic ticket that replaces traditional paper tickets, allowing travelers
to check in using identification at the airport.
excursion - ✔️A short journey or trip taken for pleasure, often as part of a larger travel
itinerary.
Familiarisation Tour - ✔️A low-cost trip offered to travel professionals to help them
learn about a destination or service in order to sell it effectively.
fixed costs - ✔️Expenses that do not change regardless of the number of tours sold,
such as rent and salaries.
Free Independent Traveller - ✔️An individual or small group traveling independently,
often with a self-booked itinerary, allowing for personalized services and flexibility.
ground handling - ✔️Services provided at airports and destinations to support travelers,
including baggage handling and transportation arrangements.
ground operator - ✔️A company responsible for managing on-the-ground travel
arrangements for tourists in specific destinations.
group inclusive tour - ✔️A tour designed for groups with shared interests, offering a
structured itinerary that includes travel, lodging, and other services packaged together.
hosted tour: - ✔️A guided tour where a local representative greets the tourists,
providing some level of independence while ensuring local guides assist during
activities.
Inbound tour operator - ✔️A company that handles travel arrangements for visitors
entering a specific country.
Operator|Questions With Correct Answers|Verified
accessibility - ✔️The ease with which tourists can reach and use transportation
services and facilities at a destination.
accommodation - ✔️A place where travelers stay during their journey, such as hotels
or hostels.
added value - ✔️Additional benefits or features provided to customers beyond the
basic offerings of a tour package, enhancing the overall experience.
baggage handling - ✔️The process of managing and transporting passengers' luggage
at airports, ensuring it is loaded and unloaded efficiently.
booking - ✔️The process of reserving travel services, such as flights, hotels, or tours,
often facilitated by a travel agent.
break-even analysis - ✔️A calculation to determine the number of tours that must be
sold to cover costs, where total revenue equals total costs.
brochure - ✔️A printed document that provides information about a destination,
including attractions, accommodations, and travel options, used for marketing purposes.
cancellation policy - ✔️Guidelines that outline the conditions under which travelers can
cancel their bookings and any fees that may apply.
commission - ✔️A fee paid to travel agents for their services, typically ranging from
10% to 15% of the total cost of travel arrangements.
consultant - ✔️A professional who provides expert advice in a particular area, such as
travel planning.
contingency - ✔️A plan or provision for unforeseen events or emergencies that may
affect the itinerary.
cost - ✔️The amount of money required to produce or provide a service, including all
expenses involved in creating a tour package.
crisis management - ✔️The process of preparing for and responding to unexpected
events that could disrupt a tour or affect the safety of travelers.
cultural experience - ✔️Activities or interactions that allow travelers to immerse
themselves in the local culture, traditions, and social life.
, customised tour - ✔️A private tour tailored to the specific needs and preferences of
individuals or groups, including various travel components based on their interests.
destination - ✔️A specific location or place that travelers aim to visit during their trip.
destination management company - ✔️An organization that specializes in the planning
and management of travel services in a specific location.
escorted tour - ✔️A travel package that includes a tour manager who provides
guidance and support throughout the journey, designed for those visiting new places.
e-ticket - ✔️An electronic ticket that replaces traditional paper tickets, allowing travelers
to check in using identification at the airport.
excursion - ✔️A short journey or trip taken for pleasure, often as part of a larger travel
itinerary.
Familiarisation Tour - ✔️A low-cost trip offered to travel professionals to help them
learn about a destination or service in order to sell it effectively.
fixed costs - ✔️Expenses that do not change regardless of the number of tours sold,
such as rent and salaries.
Free Independent Traveller - ✔️An individual or small group traveling independently,
often with a self-booked itinerary, allowing for personalized services and flexibility.
ground handling - ✔️Services provided at airports and destinations to support travelers,
including baggage handling and transportation arrangements.
ground operator - ✔️A company responsible for managing on-the-ground travel
arrangements for tourists in specific destinations.
group inclusive tour - ✔️A tour designed for groups with shared interests, offering a
structured itinerary that includes travel, lodging, and other services packaged together.
hosted tour: - ✔️A guided tour where a local representative greets the tourists,
providing some level of independence while ensuring local guides assist during
activities.
Inbound tour operator - ✔️A company that handles travel arrangements for visitors
entering a specific country.
