WGU D545 FINAL EXAM PREP 2025/2026 ACCURATE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% GUARANTEED PASS <LATEST VERSSION>

WGU D545 FINAL EXAM PREP 2025/2026 ACCURATE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% GUARANTEED PASS &lt;LATEST VERSSION&gt; 1. An internal audit at a city hospital reveals that the management throughout the hospital fails to reflect the demographics of the staff and the patient population. The auditors recommend creating management development and mentoring programs to nurture talent. Which factor impacting - ANSWER Diversity 2. The nurses in the pediatric intensive care unit of a hospital are unhappy with the limits placed on their shifts and duties as organized by the head nurse. Which factor is hurting organizational culture in this scenario? - ANSWER Inflexibility of leadership 3. A hospital faces resistance from staff members to adopting new evidence-based practices. The board of directors decides to conduct informational sessions and involve staff in the decision-making process. How does the strategy impact organizational culture and performance? - ANSWER Increases engagement and secures buy-in. 4. Staff at an oncologist's office are struggling to adapt to a new telemedicine software, leading to misdiagnosis in treatment. The office manager arranges for a representative from the software company to conduct a workshop on its proper use. Which factor impacting organizational performance is being addressed? - ANSWER Adequacy of training 5. A 12-year-old boy is upset due to having to translate sensitive medical information to his grandmother. The elderly patient is failing daily and the doctor suspects cervical cancer but needs accurate information to make a diagnosis. Which action should the doctor take next? - ANSWER Provide emotional support and explore other methods to ensure the patient's understanding 6. A hospital manager is analyzing literature to understand how clinicians have responded to regulatory changes in other healthcare organizations' hospitals. Why is the manager studying this literature when utilizing organizational model analysis? - ANSWER To predict future behavior 7. Open Systems Model (OSM) - ANSWER Views patient care as a system involving various interactions (inputs, throughputs, and outputs) among patients, healthcare providers, and the environment 8. Value based Care - ANSWER Healthcare delivery model where providers, including hospitals and physicians, are paid based on patient health outcomes 9. Patient Centered Care - ANSWER Healthcare approach that emphasizes the active involvement of patients and their families in the management of their own health 10. Strategic Management - ANSWER The process of formulating, implementing, and evaluating decisions and actions that enable an organization to achieve its objectives 11. Strategy - ANSWER Establishes the direction the organization should take to achieve its mission and vision 12. Holistic Medicine ? - ANSWER practice of health professionals using diverse range of disciplines , religious and cultural practices to heal individuals. 13. Affordable Care Act (ACA) - ANSWER (2010) Aimed to expand health insurance coverage , reduce healthcare cost and improve system efficiency, and quality. 14. Healthcare Reform - ANSWER process of improving efficiency, accessibility , and quality of health services. 15. Healthcare Quality - ANSWER the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge 16. HIPAA (Health Insurance Portability and Accountability Act) - ANSWER Law that protects the privacy and security of individuals health information. 17. Medicare - ANSWER Federal health insurance used for people 65 and older. 18. Medicaid - ANSWER A federal and state assistance program that pays for health care services for people who cannot afford them. 19. consumer-driven health plan (CDHP) - ANSWER health insurance plan that encourages individuals to manage their health cost ( health savings accounts) 20. Electronic Health ( e health) - ANSWER Information technology that encompasses all forms of electronic healthcare delivered over the internet 21. Mobile health (mHealth) - ANSWER uses wireless communication like smartphones and portable devices. 22. Telemedicine - ANSWER Healthcare professionals use of telecommunications technology to diagnose patient conditions and provide patient care from a distance. 23. Telehealth - ANSWER the use of electronic information and telecommunications technologies to support long-distance clinical healthcare, health-related education, public health, and health administration 24. Electronic prescribing (e-prescribing) - ANSWER electronically sending a patients prescription to their pharmacy via their healthcare provider. 25. What are the 4 types of Analytics ? - ANSWER descriptive, operational , predictive, prescriptive 26. Descriptive Analytics - ANSWER type of data analytics that focuses on interpreting historical data to identify patterns, trends, and insights. 27. Operational Analytics - ANSWER Focuses on improving current business processes by extracting valuable insights from data generated by everyday activities. 28. Predictive Analytics - ANSWER Advanced analytics that uses data , statistical , algorithms , and machine learning techniques to identify the like hood of future outcomes. 29. Prescriptive Analytics - ANSWER Form of data analytics that analyzes past and current data and recommends actions you can take to affect desired outcomes in the future. 30. Personal Health Record(PHR) - ANSWER Electronic portal for patient information that cab be accessed and maintained by the patient. 31. Electronic Medical Record (EMR) - ANSWER Real time digital versions of paper charts ( one provider ) 32. Electronic Health Record (EHR) - ANSWER Contains patient information from all healthcare clinicians who have provided care to the patient ( all providers) 33. Registry - ANSWER 34. PEST Analysis - ANSWER used to identify and analyze the key external macroenvironmental factors that may impact an organization (political, economic, social, technological) 35. Force field analysis - ANSWER involves identifying and evaluating the forces that can drive change (positive) and those that resist change (negative) 36. Scenario analysis - ANSWER proposes alternative pictures, stories, or situations that describe the effect that environmental changes can have on an organization 37. SWOT analysis - ANSWER involves specifying the objective of the business project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective (strengths, weaknesses, opportunities, threats) 38. What is an example of human relations theory being used to improve patient-centered care? - ANSWER A hospital administrator establishes a committee of doctors and nurses to collaboratively review patient care protocols and make recommendations. 39. The director of a large medical practice has received complaints that administrative staff seem unmotivated and disengaged with their work, resulting in errors in scheduling and billing. The administrative staff have complained about repetitive duties and heavy workloads. How should the director use a Theory Y approach to address the administrative staff's motivation? - ANSWER Delegate leadership tasks and provide support when needed A manager in a healthcare facility is monitoring the budget to ensure expenses are within the allocated funds 40. A pediatric clinic has found that many more African American children at the clinic have asthma than children of other races. The clinic manager undertook a research project to understand the problem's extent and help parents manage their children's asthma. Which quality of culturally proficient care has been demonstrated at the clinic? - ANSWER Knowledge 41. A city medical center has an influx of Jehovah's Witness patients who require complicated surgical procedures without the use of blood products and transfusions. How can the medical team treat this religious group with sensitivity when discussing patient care plans? - ANSWER Respect their religious beliefs about blood transfusions and develop a care plan that aligns with their convictions. 42. A client is being treated for suspected breast cancer. The client is reluctant to be seen by a male doctor due to cultural limitations on modesty with members of the opposite sex. Which solution will properly consider this client's preferences? - ANSWER Locate a female doctor to perform the physical examination. 43. IT support for ACOs - ANSWER Enhances data sharing, performance tracking, and coordinated care. 44. Significance of HIPAA - ANSWER Protects patient privacy and secures health information. 45. Protects patient privacy - ANSWER Regulates sharing of health information. 46. Diffusion of innovation theory - ANSWER Describes how innovations spread; includes innovators, early adopters, etc. 47. Resistance to change in organizations - ANSWER They risk falling behind in quality, efficiency, and patient satisfaction. 48. Main organizational models - ANSWER Functional, divisional, matrix, flat, and line-and-staff structures. 49. Use of organizational models in healthcare - ANSWER To organize teams, clarify roles, streamline workflows, and support strategy. 50. Situational analysis - ANSWER Assessment of internal/external factors to support decisions. 51. Use of situational analysis in healthcare - ANSWER To plan services, allocate resources, or adjust to changes. 52. Rational Goal Model (RGM) - ANSWER A management theory that focuses on an organization's ability to achieve its goals effectively 53. Human Realtions Model (HRM) - ANSWER Focuses on employees and stresses participation, openness, commitment, and morale 54. Internal Process Model (IPM) - ANSWER Based on harmony and efficiency within the internal environment and emphasizes the processes of accountability, measuring, documenting, and recordkeeping 55. Situational Analysis - ANSWER a systematic process of gathering and analyzing key information about a situation in which an organization operates