5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
WGU D082 PA | Pre- Assessment | 102 Questions and Answers | 2025 Update | 100% Correct.
Correct
Incorrect
WGU D082 PA
102 Correct terms
Questions and answers
,5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
1 of 102
Term
The second meeting begins with the current owner conveying how
important each team member is to the business and expressing how
each team member provides unique skills and abilities in creating the
best customer experience possible.
Which domain of emotional intelligence (EI) did the owner
demonstrate during the second meeting?
Give this one a go later!
- Self-awareness
*Self-awareness deals with the ability to know who you are and understand your
feelings. By understanding how emotions change, you will be able to understand
how to react to different situations.
- Self-awareness
* Self-awareness is a competency of emotional intelligence, and it enables the
correct verbal and nonverbal reactions during the communication process.
- Social awareness
*In this scenario, the second meeting is designed to convey how important
each team member is to the current owner and how each team member
provides unique skills and abilities in providing the best customer experience;
this represents social awareness.
,5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
- Will change
*According to Kohlberg, the sense of ethics of a person changes from time to time.
Therefore, the employees' sense of ethics will change when younger people are
recruited due to the differences of their beliefs when it comes to ethical values.
Don't know?
2 of 102
Definition
- A consistency or harmony between two or more things.
*Ensure your message is aligned with your thoughts and feelings. Do
not underestimate your receiver's ability to pick up that something is
amiss. If you are not congruent, you will give a mixed message at a
minimum; a worse scenario is that you will come across as insincere or
holding something back.
Descriptive: When relaying an incident, focus on the facts: what
happened, how did it affect you, and how did you react? Avoid using
any sort of evaluative or judgmental language.
Give this one a go later!
What is self-management? What is business ethics?
, 5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
What is an example of empathy? What is congruence?
Don't know?
3 of 102
Definition
- Responding in a timely manner
*This principle refers to an expectation of timely replies to work email
communications. The original message was sent on July 15, and the
response was not made until August 1. Too much time has passed to
respond to the meeting request.
Give this one a go later!
The second meeting begins with the current owner conveying how important each
team member is to the business and expressing how each team member provides
unique skills and abilities in creating the best customer experience possible.
Which domain of emotional intelligence (EI) did the owner demonstrate during the
second meeting?
WGU D082 PA | Pre- Assessment | 102 Questions and Answers | 2025 Update | 100% Correct.
Correct
Incorrect
WGU D082 PA
102 Correct terms
Questions and answers
,5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
1 of 102
Term
The second meeting begins with the current owner conveying how
important each team member is to the business and expressing how
each team member provides unique skills and abilities in creating the
best customer experience possible.
Which domain of emotional intelligence (EI) did the owner
demonstrate during the second meeting?
Give this one a go later!
- Self-awareness
*Self-awareness deals with the ability to know who you are and understand your
feelings. By understanding how emotions change, you will be able to understand
how to react to different situations.
- Self-awareness
* Self-awareness is a competency of emotional intelligence, and it enables the
correct verbal and nonverbal reactions during the communication process.
- Social awareness
*In this scenario, the second meeting is designed to convey how important
each team member is to the current owner and how each team member
provides unique skills and abilities in providing the best customer experience;
this represents social awareness.
,5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
- Will change
*According to Kohlberg, the sense of ethics of a person changes from time to time.
Therefore, the employees' sense of ethics will change when younger people are
recruited due to the differences of their beliefs when it comes to ethical values.
Don't know?
2 of 102
Definition
- A consistency or harmony between two or more things.
*Ensure your message is aligned with your thoughts and feelings. Do
not underestimate your receiver's ability to pick up that something is
amiss. If you are not congruent, you will give a mixed message at a
minimum; a worse scenario is that you will come across as insincere or
holding something back.
Descriptive: When relaying an incident, focus on the facts: what
happened, how did it affect you, and how did you react? Avoid using
any sort of evaluative or judgmental language.
Give this one a go later!
What is self-management? What is business ethics?
, 5/28/25, 10:39 PM Emotional and Cultural Intelligence - D082
What is an example of empathy? What is congruence?
Don't know?
3 of 102
Definition
- Responding in a timely manner
*This principle refers to an expectation of timely replies to work email
communications. The original message was sent on July 15, and the
response was not made until August 1. Too much time has passed to
respond to the meeting request.
Give this one a go later!
The second meeting begins with the current owner conveying how important each
team member is to the business and expressing how each team member provides
unique skills and abilities in creating the best customer experience possible.
Which domain of emotional intelligence (EI) did the owner demonstrate during the
second meeting?
