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Quality Improvement is defined as the combined efforts of everyone including healthcare
professionals, researchers, payers, planners, and educators, but does not include patients and
their families to make changes that will lead to better outcomes, better care, and better
professional development. - correct answer ✔✔False
W. Edward Deming created the PDSA Cycle (Plan, Do, Study, Act). - correct answer ✔✔True
How many times should a PDSA cycle be completed? - correct answer ✔✔Until the desired
outcome is reached
Quality improvement is a _____ responsibility. - correct answer ✔✔Shared
What are the three pillars of improvement? - correct answer ✔✔Improved Patient Outcomes,
Better Professional Development, and Better System Performance
What does quality improvement aim to improve? - correct answer ✔✔Processes
Where do quality gaps exist in the healthcare system? - correct answer ✔✔All specialties and all
levels of the healthcare system
All specialties and all levels of the healthcare system - correct answer ✔✔True
, A Canadian study in 2004 estimated that out of 2.5 million annual hospital admissions, ____
involved adverse events. - correct answer ✔✔13.5%
What is an event that results in death or serious physical or psychological injury or risk? - correct
answer ✔✔Adverse event
What is an example of a quality gap? - correct answer ✔✔the difference between the expected
level of care and the measure outcomes of a system
In the PDSA cycle, what step usually takes the most time? - correct answer ✔✔Plan
Process improvement was originally created by a non-healthcare organization? - correct answer
✔✔True
What is a set of knowledge and skills to take the best evidence and put it into practice
consistently and reliably for the improvement of care for patients? - correct answer
✔✔Connector
What is the most important communication tool? - correct answer ✔✔Listening
Evidence-based practice is the process of shared decision making between the practitioner,
patient, and others significant to them based on research evidence, the patients experiences
and preferences, clinical expertise or know-how, and other available robust sources of
information. - correct answer ✔✔True
Where should the patient be located in a practice model? - correct answer ✔✔center
Does evidence-based practice involve using judgment? - correct answer ✔✔Yes