Test Bank for Fundamentals of Selling: Customers for Life through Service 13th Edition by Charles M. Futrell

0123456789
  





 

!"
# $%

&' 


,01234567896 5 16352 16923 1213911
336
5128931

5
3101101256 511 31!12265512
126
"#$%&'&()*+#,-'.#/0
123124#5'&#$&6#789$'&-:#-#%;<=>>?@AB
1231CD789$'&E:F#.#%FG&#/#99/H#.#&FGIB
1231JD789$'&-:#%#9$-'G&/:'8*#-E##&-:#6#5'&'-'G&G58#%/G&$9/#99'&($&6-:#KG96#&LI9#G5
M#%/G&$9N#99'&(B
1231O4'/,I//-:#%#$/G&/$/-GE:F8#G89#;'(:-,:GG/#$/$9#/,$%##%B
1231PD&I;#%$-#/G;#G5-:#.$%'GI/-F8#/G5/$9#/+G*/B
1231Q4#/,%'*#-:#+G*$,-'.'-'#/G5/$9#/8#G89#B
1231R4#5'&#-:#,:$%$,-#%'/-',/-:$-/$9#/8#G89#*#9'#.#$%#&##6#65G%/I,,#//'&*I'96'&(
%#9$-'G&/:'8/E'-:,I/-G;#%/B
1231S"'/-$&6#789$'&-:#21/-#8/'&-:#/$9#/8%G,#//B
091T8521U912362
2BVWXXYZ[\Z]^\_`WaYZ[\_WYZaW_bc\Z[W\dXWaW_^efg_acWe\^WdheYZWee\baYiYajk
lZemW_no\XeW
pW\_ZYZ[qdrWbaYiWnstust
vgwYbnxc\ayeVWXXYZ[z
{Xgg^en|W^W^dW_
ll}V{nlZ\XjaYb
pWiWXgf~YffYbhXajn\ej
€wX\Z\aYgZnVWXXYZ[Ye\^\_`WaYZ[bg^wgZWZaac\a_WfW_eagacWwW_egZ\Xbg^^hZYb\aYgZgfYZfg_^\aYgZ
agwW_eh\]W\w_gewWbaYiWbheag^W_agdhjeg^WacYZ[k\_`WaYZ[Ye\Zg_[\ZY‚\aYgZ\XfhZbaYgZ\Z]\eWagf
w_gbWeeWefg_b_W\aYZ[ƒbg^^hZYb\aYZ[\Z]]WXYiW_YZ[i\XhWagbheag^W_e\Z]fg_^\Z\[YZ[bheag^W_
_WX\aYgZecYweYZm\jeac\adWZWfYaacWg_[\ZY‚\aYgZ\Z]Yaeea\`WcgX]W_ek
CBlbbg_]YZ[ag_WbWZa„\XXhweh_iWjeƒ^geal^W_Yb\ZedWXYWiWac\aa_\]YaYgZ\Xe\XWewWgwXW\_WgiW_Xj
YZaW_WeaW]YZacWZWW]egfbheag^W_ek
lZemW_no\XeW
pW\_ZYZ[qdrWbaYiWnstus
vgwYbnvcW„gX]WZ|hXWgf†W_egZ\XVWXXYZ[
{Xgg^en‡Z]W_ea\Z]
ll}V{nlZ\XjaYb

,012134567557893 179
374339921 4334517877811431271 7743311431

27

17135
711747
7 1453114714889717

74
14133

!17
"993315717145#7
41"
971357
84!191

$%&1431337
1514
114384978744575474491357
3191
41872189414!9 41
7

7571
772793'11
1 91
017
(!)18721*+
*+
478,1615777445&143-1337

.344/11!1
0-. 378
012134567557893 
374 &1431337
1514
114384978744575474491357
3
19141872189414!9 41
7
"
441278171441
7
131"

7571
77279311
1%
1431/93145&143-1337
187!1
17337
14311891498781
77!974447434481118

1
75 7727934
72743
4!)18721
1331
017
(!)18721*+
*4
478
1431/93145&143-1337

.344/11!1
0-. 378
012134567557893 
374
1431/93145&143-1337
1514
131
7344
4591357
3 17

4
1 4949337#14!111/187487 741181
5%3114135
7111811311471174277
8941127817
4137#13 47811
1 91
017
(!)18721*+
*4
478
1431/93145&143-1337

.34461
0-. 378
012134567557893 179
374 7117127
4
1742114135
711311
141
1
31148471
18941711
1!11
1894112781

, 012345678944 884 38  45 348 443434 4773
684 
2344
433


44!"
86#49
89$477%
&7885 '34 3
22($&2379
4478 )79*45
#+673 83,8 438743 47734398 3 85483488 85434484-3
45678944643 5 348 434684 8 4773

.1'3748373/8743074 74648674-684 837 746486744 434398 
4
74 4 884438483 83
234174
433


44!2
864/8743074834837$4773
&7885 04545
4
22($&2379
4478 )79# 9
#+673 83/8743074 74648674 43 8 
468447 88443 8 4
83648374 8384 837 74648674 
447 8648374 8 477 8 4
4567894- 854-34483859
41/8743074 74648674438
4744 58349 8
4 4 3  85444 86
689
2344
433


44!2
864/8743074834837$4773
&7885 04545
4
22($&2379
4478 )79# 9
#+673 83/8743074 74648674 4 85484-8 854445683*8349
38 45 358 838 /8743074 74648674-858349 87
4 4