QDM EXPERT EXAM NEWEST 2025 ACTUAL EXAM
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS ||ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
CORRECT ANSWER QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids -
CORRECT ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -CORRECT
ANSWER failures, variation, and success
Which principle addresses waste reduction and/or elimination -CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for -CORRECT ANSWER value-
added activity
Which action does not embody the Be Scientific Principle -CORRECT ANSWER
Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives -
CORRECT ANSWER QAT Charter
Which tool will help determine the scope of my project -CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations -CORRECT ANSWER
Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships -
CORRECT ANSWER Customer Corridor
You should always pilot your solution to ensure it performs as expected -CORRECT
ANSWER False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
CORRECT ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause -
CORRECT ANSWER 5 Whys
, Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
-CORRECT ANSWER Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
CORRECT ANSWER Flow Chart
How much a measure deviates from the norm over time -CORRECT ANSWER
Variation
A graph that pictures the degree of variation in a process -CORRECT ANSWER Run
Chart
If your targets aren't achieved you should return to the Assess phase and restart -
CORRECT ANSWER False
Repacking equipment to move storage is an example of what type of activity -
CORRECT ANSWER Non-value add
What type of activity is training on a new regulation -CORRECT ANSWER Value
enabling
What type of waste can result from under-delivering on a product or service -CORRECT
ANSWER Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working -CORRECT ANSWER 5S+1
Identifying and removing core constraints is an example of -CORRECT ANSWER
Systems thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
CORRECT ANSWER Visual Management
Which change management approach should be used in conditions of high risk -
CORRECT ANSWER Power-coercive
The environmental-adaptive change management approach should be used in which
condition -CORRECT ANSWER When radical change is necessary
The basic assumption of the Normative-re-education approach is that -CORRECT
ANSWER People want to go with the flow
Which CORRECT ANSWER is not one of the objectives common to all projects
Time Scope Performance Success -CORRECT ANSWER Success
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS ||ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
CORRECT ANSWER QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids -
CORRECT ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -CORRECT
ANSWER failures, variation, and success
Which principle addresses waste reduction and/or elimination -CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for -CORRECT ANSWER value-
added activity
Which action does not embody the Be Scientific Principle -CORRECT ANSWER
Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives -
CORRECT ANSWER QAT Charter
Which tool will help determine the scope of my project -CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations -CORRECT ANSWER
Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships -
CORRECT ANSWER Customer Corridor
You should always pilot your solution to ensure it performs as expected -CORRECT
ANSWER False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
CORRECT ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause -
CORRECT ANSWER 5 Whys
, Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation
-CORRECT ANSWER Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
CORRECT ANSWER Flow Chart
How much a measure deviates from the norm over time -CORRECT ANSWER
Variation
A graph that pictures the degree of variation in a process -CORRECT ANSWER Run
Chart
If your targets aren't achieved you should return to the Assess phase and restart -
CORRECT ANSWER False
Repacking equipment to move storage is an example of what type of activity -
CORRECT ANSWER Non-value add
What type of activity is training on a new regulation -CORRECT ANSWER Value
enabling
What type of waste can result from under-delivering on a product or service -CORRECT
ANSWER Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working -CORRECT ANSWER 5S+1
Identifying and removing core constraints is an example of -CORRECT ANSWER
Systems thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
CORRECT ANSWER Visual Management
Which change management approach should be used in conditions of high risk -
CORRECT ANSWER Power-coercive
The environmental-adaptive change management approach should be used in which
condition -CORRECT ANSWER When radical change is necessary
The basic assumption of the Normative-re-education approach is that -CORRECT
ANSWER People want to go with the flow
Which CORRECT ANSWER is not one of the objectives common to all projects
Time Scope Performance Success -CORRECT ANSWER Success
