AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WORKBOOK LATEST EXAM ALL QUESTIONS AND CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+

AMERICAN AIRLINE/ENVOY - CSA -
CUSTOMER SERVICE PRE-COURSE
WORKBOOK LATEST EXAM ALL
QUESTIONS AND CORRECT DETAILED
ANSWERS WITH (VERIFIED ANSWERS)
|ALREADY GRADED A+




Who We Are:
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American is headquartered in? - answerFort Worth, Texas.
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TRUE OR FALSE:
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,Regional airlines are a type of passenger airline service that provides service
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s to smaller communities, frequently connecting to larger cities, and is gene
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rally intended to feed a larger airline with larger aircraft. - answerTrue
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Name the 3 subsidiaries of the American Airlines Group. -
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answerEnvoy Air Inc.
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PSA Airlines Inc.
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Piedmont Airlines Inc. c c




Customer Journey: c




American Airlines provides multiple ways for a customer to check-
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in. Please list 3 ways a customer may check-in - answerWeb
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Mobile Device c

,Curbside check-in (where available)
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Self Service Machine (SSM)
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An agent
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AA Products and Services:
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What are Main Cabin Extra Seats? ____________________________
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__


Seats are located in front of the Main Cabin and offered on most flights, subj
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ect to availability. Group 5 boarding so you can be among the first to board a
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nd store your bag, an earlier exit off of the plane when you land. Free drinks
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on full-Service flights. - answermore space to work or stretch out
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, What are Priority Privileges? - answerSpeed through check-
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in, security and boarding.
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fastest route through congested areas in most airports.
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What is the carry-on baggage allowance? - answer1 carry on
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1 personal item
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What is the first checked bag fee in the Main Cabin for tickets issued on/afte
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r September 21, 2018?* - answer$30
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*Within and between U.S., Puerto Rico and U.S. Virgin Islands
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List two services for Children and Animals and the associated fees. -
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answerUnaccompanied Minor
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