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Two important managerial tasks are the analysis of problems and taking
action to deal with these problems. Analysis is closely related to which
goal(s) of the field of organizational behaviour?
A) prediction and explanation
B) explanation and control
C) prediction and management
D) management
E) prediction and control - ANSWER A
Employee satisfaction is on the decline in which of the following areas?
A) training programs
B) promotion policies
C) coworkers
D) bonuses
E) all of the above - ANSWER E
Which goal of the field of organizational behaviour is most clearly
exemplified by the practice of introducing a new pay system?
A) Analysis
B) Explanation
C) Managing
D) Survival
E) Prediction - ANSWER C
Diversity can be defined in terms of A)
race.
B) gender.
C) age.
D) ethnic background.
E) all of the above. - ANSWER E
,When we say that the effectiveness of a particular leadership style is
contingent upon certain factors we mean that
A) the effectiveness of the leadership style depends on what these factors
are.
B) the leadership style will only emerge if these factors are present.
C) this leadership style is effective in all circumstances.
D) the leadership style causes these factors to occur.
E) this leadership style is almost never effective. - ANSWER A
Which of the following is false?
A) All organizations have survival as a goal.
B) Organizational behaviour involves both theory and practice. C) Accurate
prediction usually precedes explanation.
D) Prediction is a more complex process than explanation.
E) Contingent means dependent. - ANSWER D
) Organizational behaviour is concerned with groups because A)
informal groups can influence organizational effectiveness.
B) organizations depend on interaction and coordination among people to
accomplish their goals.
C) much work is performed by formal work groups.
D) groups can influence new organizational members.
E) all of the above. - ANSWER E
Effective management of organizational behaviour
A) is predicated on good prediction and explanation of behaviour.
B) is an example of the managerial task of analysis.
C) is impossible to achieve since each organizational member is a unique
individual.
D) requires quick and decisive action on the part of management.
E) was the first or earliest goal of the field of organizational behaviour. -
ANSWER A
A social invention for accomplishing goals through group effort is a(n)
A) contingency.
B) organization.
C) operative goal.
,D) manager.
E) managerial task. - ANSWER B
The interventions or technologies for change proposed by the field of
organizational behaviour (such as certain forms of supervision and job
design) most clearly reflect which goal of the field?
A) prediction
B) innovation
C) management
D) analysis
E) explanation - ANSWER C
A supervisor is aware that a large proportion of his employees are absent
on Fridays. However, he doesn't know why they are absent and he can't
figure out what to do about it. Which goal of the field of organizational
behaviour has the supervisor achieved?
A) diagnosis
B) analysis
C) management
D) prediction
E) explanation - ANSWER D
If prediction and explanation constitute analysis, then management
constitutes A) structure.
B) change.
C) reason.
D) action.
E) behaviour. - ANSWER D
Which of the following statements by managers reflects a recognition
of contingencies?
A) "If my employees work hard, I'm friendly. If not, I crack down."
B) "We took a real chance building the plant in that location."
C) "The customer is always right."
D) "Those engineers should get out into the real world once in a while."
E) "I always try to treat the union steward with courtesy." - ANSWER A
, Which of the following is NOT usually a requirement for organizational
survival?
A) The reliable performance of usual assignments.
B) The continuing membership of particular, specific individuals in the
organization.
C) Flexible and innovative behaviour.
D) The ability to induce persons to join and remain in the organization.
E) Innovative activities which go beyond member's usual assignments. -
ANSWER B
When we say the relationship between job satisfaction and turnover is
contingent on the labour market, we mean that
A) turnover is wholly determined by the condition of the labour market.
B) job satisfaction depends on the condition of the labour market.
C) workers will be less likely to quit their jobs in a strong labour market.
D) the condition of the labour market influences the extent to which
satisfaction predicts turnover.
E) turnover will result in job dissatisfaction when jobs are plentiful. -
ANSWER D
Which statement reflects a recognition of contingencies?
A) "Customer Service is Job 1."
B) "Our company policies ensure that every employee is treated equitably."
C) "Our aim is to have the best benefits package in the nation."
D) "We pay labourers by the hour and machinists with a piece rate
system." E) "After months of study we finally decided to go with a state-
of-the-art management information system." - ANSWER D
When I say that my management style is contingent upon the tasks my
employees are performing, I mean that
A) my management style affects the tasks they choose to perform.
B) I treat all employees as equals.
C) my management style is only effective if certain tasks are performed.
D) I always use the same management style.
E) the type of task determines my management style. - ANSWER E