ANSWERS) Semester 1 2025 (160830) - DUE 19 May
2025; 100% correct solutions and explanations.
Table of Contents
1. Question 1: Summary of the Main Scenario
1.1. Overview of the Communication Incident
1.2. Key Communication Challenges Identified
1.3. Summary of Organisational Response
2. Question 2: Analysis of the Scenario
2.1. Introduction to Organisational Communication
Principles
2.2. Evaluation of Interpersonal Communication
Breakdown
2.3. Impact of Cultural Differences in Digital
Communication
2.4. Application of Communication Theories and Models
2.5. Recommendations for Improved Communication
Practices
3. Question 3: Memorandum Writing
3.1. Memo Format and Layout
3.2. Purpose and Invitation to the Workshop
3.3. Importance and Benefits of Attending
3.4. Key Focus Areas of the Workshop
3.5. Call for Employee Suggestions
4. Question 4: Standard Operating Procedures (SOPs)
4.1. SOP Title, Purpose, and Scope
4.2. Affected Departments
4.3. Step-by-Step SOP Instructions
, 4.4. Ethical and Responsible Online Communication
4.5. Safe and Multicultural Virtual Interaction
5. Self-Assessment and Reflection
5.1. Personal Learning and Identified Shortcomings
5.2. Skills and Values Gained through Google Drive and
Essay Refinement
5.3. Application of Strengths to Future Work and Learning
Outcomes
6. References
QUESTION 1 – GOOGLE DRIVE AND GOOGLE DOCS
(5 Marks)
Follow these instructions to earn all 5 marks:
Step-by-step Instructions:
1. Create your Assessment using Google Docs
o Open Google Docs.
o Create a new document and type out your Assessment
3: The Portfolio of Evidence (POE).
o Use the file name format:
➤
YourStudentNumber_CBC1501_2025_S1_A3_POE
(e.g., 12345678_CBC1501_2025_S1_A3_POE)
2. Create a folder in Google Drive
o Go to Google Drive.
o Create a new folder and name it the same as the
Google Doc: