INTRODUCTION TO IT- C182 WGU||
WGU C182 EXAM 800 QUESTIONS
AND DETAILED ANSWERS GRADED
A+
What are core components of IT? - ANSWER- Hardware
Software
People
What are some visions and goals of IT? - ANSWER- Communication,
both internal and external
Sharing of resources
Facilitating the integration of Departments
Management of Information
Ensuring that the organization runs according to ethical practices
Why is IT viewed as a system? - ANSWER- A system is a combination
of independent parts all working together to accomplish a goal.
,What are some skills needed by IT personnel? - ANSWER-
Troubleshooting and problem solving.
Knowledge of operating systems.
System level programming.
System security
Hardware
Describe trouble shooting (IT Skill) - ANSWER- Detect and diagnose a
problem, then find a solution. Examples: Poor processor performance,
full hard drive, virus or other malware.
Describe knowledge of OS's (IT Skill) - ANSWER- Operating system
installation, application software installation, user account creation,
system monitoring. Examples: versions of Windows, Mac OS, Linux,
Unix, etc.
Describe system level programming (IT Skill) - ANSWER- Shell scripts
to automate processes, manipulating configuration files for system
services. Examples: Bash, Csh scripts, Ruby scripts, C/C++ programs
Describe system security (IT Skill) - ANSWER- Ensuring proper system
security is in place. Following or drafting policies for users. Monitoring
for threats. Examples: Keeping security patches up to date, configuring a
system firewall, installing anti-malware software, examining log files of
evidence of breaches or attacks.
,Describe hardware (IT Skill) - ANSWER- Installing and configuring
new hardware. Troubleshooting, repairing, or replacing defective
hardware. Examples: replacing CPUs and disk drives, connecting
network cables to network hubs, switches, routers.
What are some System Administrator duties? - ANSWER- Account
management: creating new user accounts and deleting obsolete user
accounts.
Password management: making sure that all users have passwords that
agree with the security policy.
File protection management: making sure that files are appropriately
protected (for instance, making sure that important documents are not
writable by the outside world) and performing timely backups of the file
system
Installing and configuring new hardware and troubleshooting hardware
including the network.
Installing and configuring new software including updating new
operating system (OS) patches, and troubleshooting software.
Providing documentation, support, and training for computer users.
Performing system-level programming as necessary (usually through
scripting languages rather than writing large-scale applications or
systems software).
, Security: installing and maintaining a firewall, examining log files to see
if there are any odd patterns of attempted logins, and examining
suspicious processes that perhaps should not be running.
What are some Network Administrator duties? - ANSWER- physically
laying down cable.
making connections.
working with the network hardware (for instance, routers and switches).
like the system administrator, the network administrator will edit
configuration files, install software (related to the network), and so forth.
Troubleshooting the network may combine physical troubleshooting
(e.g., is a cable bad?) and software troubleshooting.
There is also a security aspect to the computer network. Both the system
administrator and network administrator may work on system firewalls.
Editing configuration files, writing shell scripts, and installing software
and patches will all be part of a network administrators tasks.
Describe a Database Administrator's duties. - ANSWER- Like system
administrators, database administrators have a long list of important
responsibilities, but with a focus on the design, development, and
support of database management systems (DBMSs). Tasks will include
installation, maintenance, performance analysis, and troubleshooting as
WGU C182 EXAM 800 QUESTIONS
AND DETAILED ANSWERS GRADED
A+
What are core components of IT? - ANSWER- Hardware
Software
People
What are some visions and goals of IT? - ANSWER- Communication,
both internal and external
Sharing of resources
Facilitating the integration of Departments
Management of Information
Ensuring that the organization runs according to ethical practices
Why is IT viewed as a system? - ANSWER- A system is a combination
of independent parts all working together to accomplish a goal.
,What are some skills needed by IT personnel? - ANSWER-
Troubleshooting and problem solving.
Knowledge of operating systems.
System level programming.
System security
Hardware
Describe trouble shooting (IT Skill) - ANSWER- Detect and diagnose a
problem, then find a solution. Examples: Poor processor performance,
full hard drive, virus or other malware.
Describe knowledge of OS's (IT Skill) - ANSWER- Operating system
installation, application software installation, user account creation,
system monitoring. Examples: versions of Windows, Mac OS, Linux,
Unix, etc.
Describe system level programming (IT Skill) - ANSWER- Shell scripts
to automate processes, manipulating configuration files for system
services. Examples: Bash, Csh scripts, Ruby scripts, C/C++ programs
Describe system security (IT Skill) - ANSWER- Ensuring proper system
security is in place. Following or drafting policies for users. Monitoring
for threats. Examples: Keeping security patches up to date, configuring a
system firewall, installing anti-malware software, examining log files of
evidence of breaches or attacks.
,Describe hardware (IT Skill) - ANSWER- Installing and configuring
new hardware. Troubleshooting, repairing, or replacing defective
hardware. Examples: replacing CPUs and disk drives, connecting
network cables to network hubs, switches, routers.
What are some System Administrator duties? - ANSWER- Account
management: creating new user accounts and deleting obsolete user
accounts.
Password management: making sure that all users have passwords that
agree with the security policy.
File protection management: making sure that files are appropriately
protected (for instance, making sure that important documents are not
writable by the outside world) and performing timely backups of the file
system
Installing and configuring new hardware and troubleshooting hardware
including the network.
Installing and configuring new software including updating new
operating system (OS) patches, and troubleshooting software.
Providing documentation, support, and training for computer users.
Performing system-level programming as necessary (usually through
scripting languages rather than writing large-scale applications or
systems software).
, Security: installing and maintaining a firewall, examining log files to see
if there are any odd patterns of attempted logins, and examining
suspicious processes that perhaps should not be running.
What are some Network Administrator duties? - ANSWER- physically
laying down cable.
making connections.
working with the network hardware (for instance, routers and switches).
like the system administrator, the network administrator will edit
configuration files, install software (related to the network), and so forth.
Troubleshooting the network may combine physical troubleshooting
(e.g., is a cable bad?) and software troubleshooting.
There is also a security aspect to the computer network. Both the system
administrator and network administrator may work on system firewalls.
Editing configuration files, writing shell scripts, and installing software
and patches will all be part of a network administrators tasks.
Describe a Database Administrator's duties. - ANSWER- Like system
administrators, database administrators have a long list of important
responsibilities, but with a focus on the design, development, and
support of database management systems (DBMSs). Tasks will include
installation, maintenance, performance analysis, and troubleshooting as
