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NHA CCMA Exam, Medical Assistant Certification, NHA
CCMA Test Bank, Certified Clinical Medical Assistant,
CCMA Questions and Answers, NHA Exam Prep, Medical
Assistant Study Guide
A medical assistant receives a telephone call from a patient who
seems anxious about the results of a test. Which of the following
responses should the assistant make? - ANSWER-"I know you
are concerned about your test results. We'll call you as soon as
your results come in."
This response shows empathy and active listening skills on the
part of the assistant, which communicates to the patient that the
assistant recognizes his emotions. Empathy allows the assistant
to validate the patient's emotions without becoming
unprofessional and losing objectivity. This response is an
example of an appropriate way to communicate with the patient.
A medical assistant is assisting with the physical examination of
a patient who has scabies. Besides gloves, which of the
following pieces of personal protective equipment should the
assistant wear? - ANSWER-Gown
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Scabies requires contact precautions; therefore, the assistant
should wear gloves and a gown. Other patient conditions that
require contact precautions include hepatitis A, rotavirus, and
herpes zoster (shingles).
A patient loses consciousness. The EKG reveals ventricular
fibrillation. Which of the following actions should a medical
assistant take first? - ANSWER-Call for help and begin CPR
According to the American Heart Association's resuscitation
guidelines, the assistant should call for help and perform CPR
immediately after witnessing a cardiac arrest.
A medical assistant is composing business correspondence using
the simplified letter style. Which of the following features
should the assistant use? - ANSWER-A subject line in all capital
letters.
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In the simplified letter style, the subject line is in all capital
letters and replaces the salutation.
Where should a medical assistant place the electrode for lead
V5? - ANSWER-On the left anterior axillary line, horizontal to
V4.
This is the proper placement for lead V5.
A medical assistant is caring for a patient who is 5'7" tall. Which
of the following is the patient's height in centimeters? -
ANSWER-170 cm
When making this conversion, the assistant should first convert
5' 7'' to 67 inches. Next, the assistant should convert inches to
centimeters by multiplying by 2.54. The result is 170.18 cm,
which rounds to 170 cm.
Which of the following techniques should a medical assistant
use when bandaging a wound? - ANSWER-Wrap the wound
from distal to proximal
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Wounds should always be wrapped from distal to proximal.
Which of the following is outside of a medical assistant's scope
of practice? - ANSWER-Order additional laboratory tests to
confirm the patient's condition.
It is outside of a medical assistant's scope of practice to order
additional laboratory tests without a provider's prescription.
A patient is seen in an urgent care center for a laceration to the
left foot. The provider evaluates the injury, determines sutures
are not needed, applies a dressing, and releases the patient.
Which of the following levels of examination should a medical
assistant use for the procedural coding for this visit? -
ANSWER-Problem focused examination.
Problem-focused examinations are limited to the single body
area or system mentioned in the chief complaint.
NHA CCMA Exam, Medical Assistant Certification, NHA
CCMA Test Bank, Certified Clinical Medical Assistant,
CCMA Questions and Answers, NHA Exam Prep, Medical
Assistant Study Guide
A medical assistant receives a telephone call from a patient who
seems anxious about the results of a test. Which of the following
responses should the assistant make? - ANSWER-"I know you
are concerned about your test results. We'll call you as soon as
your results come in."
This response shows empathy and active listening skills on the
part of the assistant, which communicates to the patient that the
assistant recognizes his emotions. Empathy allows the assistant
to validate the patient's emotions without becoming
unprofessional and losing objectivity. This response is an
example of an appropriate way to communicate with the patient.
A medical assistant is assisting with the physical examination of
a patient who has scabies. Besides gloves, which of the
following pieces of personal protective equipment should the
assistant wear? - ANSWER-Gown
,2|Page
Scabies requires contact precautions; therefore, the assistant
should wear gloves and a gown. Other patient conditions that
require contact precautions include hepatitis A, rotavirus, and
herpes zoster (shingles).
A patient loses consciousness. The EKG reveals ventricular
fibrillation. Which of the following actions should a medical
assistant take first? - ANSWER-Call for help and begin CPR
According to the American Heart Association's resuscitation
guidelines, the assistant should call for help and perform CPR
immediately after witnessing a cardiac arrest.
A medical assistant is composing business correspondence using
the simplified letter style. Which of the following features
should the assistant use? - ANSWER-A subject line in all capital
letters.
,3|Page
In the simplified letter style, the subject line is in all capital
letters and replaces the salutation.
Where should a medical assistant place the electrode for lead
V5? - ANSWER-On the left anterior axillary line, horizontal to
V4.
This is the proper placement for lead V5.
A medical assistant is caring for a patient who is 5'7" tall. Which
of the following is the patient's height in centimeters? -
ANSWER-170 cm
When making this conversion, the assistant should first convert
5' 7'' to 67 inches. Next, the assistant should convert inches to
centimeters by multiplying by 2.54. The result is 170.18 cm,
which rounds to 170 cm.
Which of the following techniques should a medical assistant
use when bandaging a wound? - ANSWER-Wrap the wound
from distal to proximal
, 4|Page
Wounds should always be wrapped from distal to proximal.
Which of the following is outside of a medical assistant's scope
of practice? - ANSWER-Order additional laboratory tests to
confirm the patient's condition.
It is outside of a medical assistant's scope of practice to order
additional laboratory tests without a provider's prescription.
A patient is seen in an urgent care center for a laceration to the
left foot. The provider evaluates the injury, determines sutures
are not needed, applies a dressing, and releases the patient.
Which of the following levels of examination should a medical
assistant use for the procedural coding for this visit? -
ANSWER-Problem focused examination.
Problem-focused examinations are limited to the single body
area or system mentioned in the chief complaint.
