MGT 702 Final Exam Questions with verified
answers graded A+ updated
1. You give a public talk on your HCO's
"Whether they are
achievements at the local community college.
pa- per or electronic,
In the Q&A, a lady asks, "I've heard the
patient
electronic records are not really safe, but you
records are subject to
said they were a big success. How can we be
vari- ous risks. We
meet or sur-
sure our information is protected?" "I understand your pass national
privacy stan-
concern," you reply. You continue: dards. Outside
auditors have given us
a high score. We've
met all the auditors'
recommendations."
2. As the intern in a large HCO, you are alone
in an elevator until two patient care techs To tap one on the
and two guests enter. The PCAs are talking shoul- der and point to
about "Ms. Jones," who apparently has some a sign that says, "Do
complication to her surgery. As you hear not discuss pa- tient
them, you decide: matters in public"
3. While you're lunching with a group of young
nurses, one of them says, "On my unit, we "Maybe not. Do you
seem to have had an increase in catheter- have any idea why it's
associated urinary tract infec- tions (CAUTIs), chang- ing?"
but the rate on monthly report does not show
it. My nurse manager says not to worry about
it. Do you think she's right?" You respond:
4. Your lunch friends—young nurses and doctors Find out if there are
—com- EHR
plain steadily about the EHR. "Takes forever" and "can't OFIs about
speed and
,MGT 702 Final Exam Questions with verified
answers graded A+ updated
find" are common threads. You should: search, and report
back to your friends.
5. You're on the search committee to replace the The board's policy is
CIO at a high-performing HCO. The leading (state what the
candidate asks you, "How can I be sure that policy is—so much
your HCO will provide adequate capital per year earmarked
investment funds?" You reply: for IT or to judge IT
,MGT 702 Final Exam Questions with verified
answers graded A+ updated
requests with all
capital needs). Here's
our record in recent
years."
6. In your fellowship at a high-performing HCO,
the CIO asks, "Is our communication to 1,3, and 5
associates what it should be? Ideally, every
associate should know all the general policies
related to their job. How could we identify
communications OFIs? Give me your thoughts
on that, to help me decide whether we
should do a more extensive review." You go
back to your office and start a list of ways to
assess HCO-to-associate com- munication.
Your initial thoughts include the following
options:1—Every PIT could report to KM
planning on what they feel are communication
OFIs.2—Add ques- tions to the employee
satisfaction survey.3—Study un- expected-
event reports to identify cases where com-
munication failed.4—Offer all intranet users a
volun- tary follow-up survey, "Was this the
info you need- ed?"5—Ask senior management
to ask first-line man- agers on rounds, "What
do associates not know but should?"6—Ask
for comments in exit interv
7. A couple years after your fellowship at a high-perform- All of the
above
ing HCO, you are offered a seat on the
knowledge management planning committee.
You accept, know- ing that it's a growth
, MGT 702 Final Exam Questions with verified
answers graded A+ updated
opportunity for you personally because the
committee...
8. The CIO comments in a senior leadership "...maybe we should
meeting, "We're implementing best practice ded- icate a senior
from Memorial Sugar Land (see exhibit 10.5). It leader-
does not address dis-
answers graded A+ updated
1. You give a public talk on your HCO's
"Whether they are
achievements at the local community college.
pa- per or electronic,
In the Q&A, a lady asks, "I've heard the
patient
electronic records are not really safe, but you
records are subject to
said they were a big success. How can we be
vari- ous risks. We
meet or sur-
sure our information is protected?" "I understand your pass national
privacy stan-
concern," you reply. You continue: dards. Outside
auditors have given us
a high score. We've
met all the auditors'
recommendations."
2. As the intern in a large HCO, you are alone
in an elevator until two patient care techs To tap one on the
and two guests enter. The PCAs are talking shoul- der and point to
about "Ms. Jones," who apparently has some a sign that says, "Do
complication to her surgery. As you hear not discuss pa- tient
them, you decide: matters in public"
3. While you're lunching with a group of young
nurses, one of them says, "On my unit, we "Maybe not. Do you
seem to have had an increase in catheter- have any idea why it's
associated urinary tract infec- tions (CAUTIs), chang- ing?"
but the rate on monthly report does not show
it. My nurse manager says not to worry about
it. Do you think she's right?" You respond:
4. Your lunch friends—young nurses and doctors Find out if there are
—com- EHR
plain steadily about the EHR. "Takes forever" and "can't OFIs about
speed and
,MGT 702 Final Exam Questions with verified
answers graded A+ updated
find" are common threads. You should: search, and report
back to your friends.
5. You're on the search committee to replace the The board's policy is
CIO at a high-performing HCO. The leading (state what the
candidate asks you, "How can I be sure that policy is—so much
your HCO will provide adequate capital per year earmarked
investment funds?" You reply: for IT or to judge IT
,MGT 702 Final Exam Questions with verified
answers graded A+ updated
requests with all
capital needs). Here's
our record in recent
years."
6. In your fellowship at a high-performing HCO,
the CIO asks, "Is our communication to 1,3, and 5
associates what it should be? Ideally, every
associate should know all the general policies
related to their job. How could we identify
communications OFIs? Give me your thoughts
on that, to help me decide whether we
should do a more extensive review." You go
back to your office and start a list of ways to
assess HCO-to-associate com- munication.
Your initial thoughts include the following
options:1—Every PIT could report to KM
planning on what they feel are communication
OFIs.2—Add ques- tions to the employee
satisfaction survey.3—Study un- expected-
event reports to identify cases where com-
munication failed.4—Offer all intranet users a
volun- tary follow-up survey, "Was this the
info you need- ed?"5—Ask senior management
to ask first-line man- agers on rounds, "What
do associates not know but should?"6—Ask
for comments in exit interv
7. A couple years after your fellowship at a high-perform- All of the
above
ing HCO, you are offered a seat on the
knowledge management planning committee.
You accept, know- ing that it's a growth
, MGT 702 Final Exam Questions with verified
answers graded A+ updated
opportunity for you personally because the
committee...
8. The CIO comments in a senior leadership "...maybe we should
meeting, "We're implementing best practice ded- icate a senior
from Memorial Sugar Land (see exhibit 10.5). It leader-
does not address dis-
