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This assignment critically examines the case of Barbara Wilson, a registered nurse at Hope Regional Medical Centre, who experienced job dissatisfaction after being transferred from the neurological ward to the operating room. By analysing Barbara’s situat

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This assignment critically examines the case of Barbara Wilson, a registered nurse at Hope Regional Medical Centre, who experienced job dissatisfaction after being transferred from the neurological ward to the operating room. By analysing Barbara’s situation through various Human Resource Management (HRM) theories and models, this paper seeks to understand the underlying factors influencing her motivation, satisfaction, and performance. The analysis draws on Hackman and Oldham’s Job Characteristics Model, Herzberg’s Two-Factor Theory, and Vroom’s Expectancy Theory, along with insights from both South African and international HRM literature. The aim is to provide evidence-based recommendations to enhance job design, improve feedback and communication mechanisms, and support Barbara’s professional development. In doing so, the paper also reflects on the broader role of organisational culture and personal coping strategies in employee engagement, particularly within healthcare environments where emotional resilience and professional fulfilment are crucial

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EXCELCENTRE INSTITUTE 0846244729




PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL




Education is the most powerful weapon which you can use to change the world

,EXCELCENTRE INSTITUTE 0846244729


WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELGATE should
not be rendered accountable since the contents in this document only give learners a
kick-start on what is expected of them from their areas of specialty.

CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN THIS
DOCUMENT IN WRITING THEIR ASSIGNMENTS




Education is the most powerful weapon which you can use to change the world

, EXCELCENTRE INSTITUTE 0846244729


Table of Contents
Introduction ................................................................................................................ 4


Question 1: Critical Analysis of Key Factors Leading to Barbara’s Job Dissatisfaction

(6 marks) .................................................................................................................... 4


Question 2: Using Hackman and Oldham’s Job Characteristics Theory to Compare

the Neurological Ward and Operating Room Roles (16 marks) ................................. 6


Question 3: Applying Job Enrichment Techniques to Improve Barbara’s Job

Satisfaction and Engagement (6 marks) .................................................................... 8


Question 4: Evaluating Barbara’s Motivation and Job Satisfaction Using Relevant

Theories (10 marks) ................................................................................................. 10


Question 5: Critical Analysis of Feedback and Communication in Barbara’s Work

Environment (5 marks) ............................................................................................. 12


Question 6: Supporting Barbara’s Career Development and the Importance of Growth

Opportunities (3 marks) ............................................................................................ 14


Recommendations ................................................................................................... 15


Question 7: Personal Coping Strategies and Effective Communication with Supervisor

(4 marks) .................................................................................................................. 16


Conclusion ............................................................................................................... 17


References ............................................................................................................... 18



Education is the most powerful weapon which you can use to change the world

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