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421 PSE WINDOW TRAINING EXAMINATION
2025 QUESTIONS AND ANSWERS.
Lobby Assistant - correct answer - Uses mPOS device and help
customers identify mailing needs, ensuring customers complete
required forms before they reach the window and answering
customer questions
SSDA - correct answer - Sales and services distribution associate
, Page | 2
SSDA duties - correct answer - Support back office distribution
functions and act as Lobby Assistant
SSA - correct answer - Sales and services Associate
SSA duties - correct answer - Ensure correct processes are
followed and customer needs are met. Create customer-centric
environment to drive repeat business, customer loyalty, and
revenue
Six retail moments that matter - correct answer - 1. Deliver your
1st impression
2. Act with Courtesy and Urgency
3. Keeping it Clean
4. Delivering the Pride Inside
5. Transitioning between back and front
6. Solutions are your specialty
Why retail customers stop doing business with a company -
correct answer - -73% The sales associate was rude
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-55% Their issues weren't resolved quickly
-51% The person assisting them did not have knowledge of
products or services
Perception is ... - correct answer - Reality
What is the same in every language - correct answer - A smile
4 Premium services - correct answer - 1. priority express
2. priority
3. PO Boxes
4. insurance
What is communication? - correct answer - Communication is the
art and technique of using words effectively to impart information
or ideas
Types of Communication - correct answer - Verbal
communication and nonverbal communication
421 PSE WINDOW TRAINING EXAMINATION
2025 QUESTIONS AND ANSWERS.
Lobby Assistant - correct answer - Uses mPOS device and help
customers identify mailing needs, ensuring customers complete
required forms before they reach the window and answering
customer questions
SSDA - correct answer - Sales and services distribution associate
, Page | 2
SSDA duties - correct answer - Support back office distribution
functions and act as Lobby Assistant
SSA - correct answer - Sales and services Associate
SSA duties - correct answer - Ensure correct processes are
followed and customer needs are met. Create customer-centric
environment to drive repeat business, customer loyalty, and
revenue
Six retail moments that matter - correct answer - 1. Deliver your
1st impression
2. Act with Courtesy and Urgency
3. Keeping it Clean
4. Delivering the Pride Inside
5. Transitioning between back and front
6. Solutions are your specialty
Why retail customers stop doing business with a company -
correct answer - -73% The sales associate was rude
, Page | 3
-55% Their issues weren't resolved quickly
-51% The person assisting them did not have knowledge of
products or services
Perception is ... - correct answer - Reality
What is the same in every language - correct answer - A smile
4 Premium services - correct answer - 1. priority express
2. priority
3. PO Boxes
4. insurance
What is communication? - correct answer - Communication is the
art and technique of using words effectively to impart information
or ideas
Types of Communication - correct answer - Verbal
communication and nonverbal communication
