CPI Certification Test CORRECT
ANSWERS 2025
4 Behavior Levels - correct-answers1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - correct-answersBe Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - correct-answersdirective-attempt to control the situation and
begin to set limits
Staff Attitude and Approach Acting Out Person - correct-answersnon-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - correct-answerstherapeutic rapport decrease in
energy regaining of rationality
integrated Experience - correct-answerswe can set the tone for whether or not the
behavior escalates or de-escalates
non-verbal-proxemics (personal space) - correct-answersarea surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - correct-answersnon-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - correct-answerssafety
, less threatening
communicates respect
components of the communication pyramid - correct-answersverbal communication, para
verbal coomunication, and non-verbal communication
what is paraverbal communication - correct-answershow we say what we say
three components of paraverbal communication - correct-answerstone
volume
cadence
total voice control
what is the verbal escalation continuum? - correct-answersthe kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - correct-answersinformation-seeking
what is an intervention for questioning - correct-answersgive a rational response
redirect
what is refusal? - correct-answersnon-compliance
what is an intervention for refusal - correct-answersset limits
give options
what is release - correct-answershigh energy outburst
intervention for release - correct-answerslet it happen
isolate the situation
what is intimidation - correct-answersverbal or non verbal threats
ANSWERS 2025
4 Behavior Levels - correct-answers1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - correct-answersBe Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - correct-answersdirective-attempt to control the situation and
begin to set limits
Staff Attitude and Approach Acting Out Person - correct-answersnon-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - correct-answerstherapeutic rapport decrease in
energy regaining of rationality
integrated Experience - correct-answerswe can set the tone for whether or not the
behavior escalates or de-escalates
non-verbal-proxemics (personal space) - correct-answersarea surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - correct-answersnon-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong
message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - correct-answerssafety
, less threatening
communicates respect
components of the communication pyramid - correct-answersverbal communication, para
verbal coomunication, and non-verbal communication
what is paraverbal communication - correct-answershow we say what we say
three components of paraverbal communication - correct-answerstone
volume
cadence
total voice control
what is the verbal escalation continuum? - correct-answersthe kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - correct-answersinformation-seeking
what is an intervention for questioning - correct-answersgive a rational response
redirect
what is refusal? - correct-answersnon-compliance
what is an intervention for refusal - correct-answersset limits
give options
what is release - correct-answershigh energy outburst
intervention for release - correct-answerslet it happen
isolate the situation
what is intimidation - correct-answersverbal or non verbal threats
