Dutch Bros Manifesto ACTUAL UPDATED
Exam Questions and CORRECT Answers
Kicker is made of: - CORRECT ANSWER - Irish Cream Syrup, Espresso and Kick Me Mix
Annihilator is made of: - CORRECT ANSWER - Chocolate Macadamia Nut Syrup, Espresso
and Kick Me Mix
Cocomo is made of: - CORRECT ANSWER - Coconut Syrup, Espresso and Chocolate Milk
Caramelizer is made of: - CORRECT ANSWER - Caramel Sauce, Espresso and Chocolate
Milk
White Mocha is made of: - CORRECT ANSWER - White Chocolate Sauce, Espresso and
Chocolate Milk
Double Torture is made of: - CORRECT ANSWER - Vanilla Syrup, Extra Double Shot of
Espresso and Chocolate Milk
911 is made of: - CORRECT ANSWER - Irish Cream Syrup, Six Shots of Espresso and Kick
Me Mix
What are the drink bases? - CORRECT ANSWER - Mocha, Latte, Breve, Hot Chocolate,
Freeze, Frost, Tea, Chai, Rebel, Cold Brew, Americano, Soda, Lemonade
When a customer orders their drink "extra sweet," you... - CORRECT ANSWER - Add one
additional flat scoop of flavor. For every "extra" add one more.
Sugar-free syrup:
,When a hot or iced drink is ordered with sugar-free syrup... - CORRECT ANSWER - It
receives one flat scoop. (It is more potent than the sugar-free sauces).
Sugar-free sauces:
When a hot or iced drink is ordered with sugar-free sauce... - CORRECT ANSWER - It
receives two flat scoops. (They are less potent than sugar-free syrups).
If you are making a hot or iced drink that needs both sugar-free syrup and sugar-free sauce... -
CORRECT ANSWER - The drink receives 1 scoop of sugar-free syrup, and one scoop of
sugar-free sauce.
Always put the sauce or syrup in the cup with the espresso... - CORRECT ANSWER - Before
adding the milk so that the flavor blends consistently throughout the drink.
Fruit flavors have more acidity, which can cause... - CORRECT ANSWER - Curdling in hot
milk. A best practice is to always follow the proper order of operations when building a drink:
flavor, shots, milk.
When adding a fruit flavor to a hot chocolate or steamer... - CORRECT ANSWER - Add the
flavor to the cold milk in the steam pitcher prior to steaming.
Proper order to building a drink: - CORRECT ANSWER - Flavor - Shots - Milk
Honey: 1 scoop equals: - CORRECT ANSWER - 3 honey packets
Sugar: 1 scoop equals: - CORRECT ANSWER - 4 sugar packets
If you are mixing multiple flavors... - CORRECT ANSWER - Slip all flavors evenly.
,Dutch Chocolate Milk: - CORRECT ANSWER - Chocolate milk blend, secret ingredient to
making mochas and hot chocolates.
Kick Me Mix - CORRECT ANSWER - Half-and-half (Kickers, Annihilators, Sugar-Free
Mochas, and 911s or other breves).
2% Milk - CORRECT ANSWER - Base for any latte.
Nonfat Milk - CORRECT ANSWER - Used for lighter versions of drinks.`
Soy, Coconut, Almond Milk - CORRECT ANSWER - Dairy alternatives.
Dutch Freeze Mix - CORRECT ANSWER - Whole milk, for Dutch Freeze.
Vanilla Ice Cream Mix - CORRECT ANSWER - Base for Frosts.
Heavy Whipping Cream - CORRECT ANSWER - Creamer option (Keto Americanos and
Keto Cold Brews).
If a customer requests 1% milk, our standard go-to is... - CORRECT ANSWER - 1/2 nonfat
and 1/2 2% milk.
If a customer requests whole milk... - CORRECT ANSWER - Ask and educate that we can
split 1/2 non fat, and 1/2 kick me mix to create a close alternative.
If a customer orders a drink that is skinny and it is traditionally made with chocolate milk... -
CORRECT ANSWER - You will make it with 1/2 chocolate milk and 1/2 nonfat milk.
, If a customer orders a drink that is skinny and it is traditionally made with 2% or Kick Me Mix...
- CORRECT ANSWER - You will now make it with nonfat milk.
If a customer orders a drink sugar-free that is traditionally made with our chocolate milk... -
CORRECT ANSWER - The default milk is Kick Me Mix, unless an alternative milk choice is
specified.
If a customer orders a drink sugar-free that is already made with white milk... - CORRECT
ANSWER - Then the milk stays the same as what the recipe originally calls for, unless the
customer specifies otherwise.
If a customer orders a skinny sugar-free drink... - CORRECT ANSWER - Then the default
milk is nonfat.
If a customer orders a "Why Bother"... - CORRECT ANSWER - This means that the drink is
made of nonfat, sugar-free, and decaf. Always "ask and educate" to make sure the customer is
getting exactly what they are looking for.
Nonfat, 2% and Kick Me Mix have... - CORRECT ANSWER - No added sugars, but do
contain naturally occurring sugars.
Nonfat milk has the... - CORRECT ANSWER - Fewest amount of calories, but has just as
much naturally occurring sugar as 2% and whole milk.
Kick Me Mix has the... - CORRECT ANSWER - Highest fat content, but the lowest naturally
occurring sugar content.
Heavy whipping cream is a... - CORRECT ANSWER - High-fat, low-carb option that is best
used as a creamer in Cold Brews, and Americanos.
Regular Mocha: - CORRECT ANSWER - Espresso + Chocolate Milk
Exam Questions and CORRECT Answers
Kicker is made of: - CORRECT ANSWER - Irish Cream Syrup, Espresso and Kick Me Mix
Annihilator is made of: - CORRECT ANSWER - Chocolate Macadamia Nut Syrup, Espresso
and Kick Me Mix
Cocomo is made of: - CORRECT ANSWER - Coconut Syrup, Espresso and Chocolate Milk
Caramelizer is made of: - CORRECT ANSWER - Caramel Sauce, Espresso and Chocolate
Milk
White Mocha is made of: - CORRECT ANSWER - White Chocolate Sauce, Espresso and
Chocolate Milk
Double Torture is made of: - CORRECT ANSWER - Vanilla Syrup, Extra Double Shot of
Espresso and Chocolate Milk
911 is made of: - CORRECT ANSWER - Irish Cream Syrup, Six Shots of Espresso and Kick
Me Mix
What are the drink bases? - CORRECT ANSWER - Mocha, Latte, Breve, Hot Chocolate,
Freeze, Frost, Tea, Chai, Rebel, Cold Brew, Americano, Soda, Lemonade
When a customer orders their drink "extra sweet," you... - CORRECT ANSWER - Add one
additional flat scoop of flavor. For every "extra" add one more.
Sugar-free syrup:
,When a hot or iced drink is ordered with sugar-free syrup... - CORRECT ANSWER - It
receives one flat scoop. (It is more potent than the sugar-free sauces).
Sugar-free sauces:
When a hot or iced drink is ordered with sugar-free sauce... - CORRECT ANSWER - It
receives two flat scoops. (They are less potent than sugar-free syrups).
If you are making a hot or iced drink that needs both sugar-free syrup and sugar-free sauce... -
CORRECT ANSWER - The drink receives 1 scoop of sugar-free syrup, and one scoop of
sugar-free sauce.
Always put the sauce or syrup in the cup with the espresso... - CORRECT ANSWER - Before
adding the milk so that the flavor blends consistently throughout the drink.
Fruit flavors have more acidity, which can cause... - CORRECT ANSWER - Curdling in hot
milk. A best practice is to always follow the proper order of operations when building a drink:
flavor, shots, milk.
When adding a fruit flavor to a hot chocolate or steamer... - CORRECT ANSWER - Add the
flavor to the cold milk in the steam pitcher prior to steaming.
Proper order to building a drink: - CORRECT ANSWER - Flavor - Shots - Milk
Honey: 1 scoop equals: - CORRECT ANSWER - 3 honey packets
Sugar: 1 scoop equals: - CORRECT ANSWER - 4 sugar packets
If you are mixing multiple flavors... - CORRECT ANSWER - Slip all flavors evenly.
,Dutch Chocolate Milk: - CORRECT ANSWER - Chocolate milk blend, secret ingredient to
making mochas and hot chocolates.
Kick Me Mix - CORRECT ANSWER - Half-and-half (Kickers, Annihilators, Sugar-Free
Mochas, and 911s or other breves).
2% Milk - CORRECT ANSWER - Base for any latte.
Nonfat Milk - CORRECT ANSWER - Used for lighter versions of drinks.`
Soy, Coconut, Almond Milk - CORRECT ANSWER - Dairy alternatives.
Dutch Freeze Mix - CORRECT ANSWER - Whole milk, for Dutch Freeze.
Vanilla Ice Cream Mix - CORRECT ANSWER - Base for Frosts.
Heavy Whipping Cream - CORRECT ANSWER - Creamer option (Keto Americanos and
Keto Cold Brews).
If a customer requests 1% milk, our standard go-to is... - CORRECT ANSWER - 1/2 nonfat
and 1/2 2% milk.
If a customer requests whole milk... - CORRECT ANSWER - Ask and educate that we can
split 1/2 non fat, and 1/2 kick me mix to create a close alternative.
If a customer orders a drink that is skinny and it is traditionally made with chocolate milk... -
CORRECT ANSWER - You will make it with 1/2 chocolate milk and 1/2 nonfat milk.
, If a customer orders a drink that is skinny and it is traditionally made with 2% or Kick Me Mix...
- CORRECT ANSWER - You will now make it with nonfat milk.
If a customer orders a drink sugar-free that is traditionally made with our chocolate milk... -
CORRECT ANSWER - The default milk is Kick Me Mix, unless an alternative milk choice is
specified.
If a customer orders a drink sugar-free that is already made with white milk... - CORRECT
ANSWER - Then the milk stays the same as what the recipe originally calls for, unless the
customer specifies otherwise.
If a customer orders a skinny sugar-free drink... - CORRECT ANSWER - Then the default
milk is nonfat.
If a customer orders a "Why Bother"... - CORRECT ANSWER - This means that the drink is
made of nonfat, sugar-free, and decaf. Always "ask and educate" to make sure the customer is
getting exactly what they are looking for.
Nonfat, 2% and Kick Me Mix have... - CORRECT ANSWER - No added sugars, but do
contain naturally occurring sugars.
Nonfat milk has the... - CORRECT ANSWER - Fewest amount of calories, but has just as
much naturally occurring sugar as 2% and whole milk.
Kick Me Mix has the... - CORRECT ANSWER - Highest fat content, but the lowest naturally
occurring sugar content.
Heavy whipping cream is a... - CORRECT ANSWER - High-fat, low-carb option that is best
used as a creamer in Cold Brews, and Americanos.
Regular Mocha: - CORRECT ANSWER - Espresso + Chocolate Milk
