Dutch Bros. (practice quiz) UPDATED
ACTUAL Exam Questions and CORRECT
Answers
What town did Dutch Bros. begin in? - CORRECT ANSWER - Grants Pass, Oregon
Who founded Dutch Bros.? - CORRECT ANSWER - Dane Boersma and Travis Boersma
What year did Dutch Bros. start serving up killer coffee? - CORRECT ANSWER - 1992
True or False, Dutch Bros. has over 200 locations? - CORRECT ANSWER - True
True or False, Dutch Bros. is locally owned and operated by people living in and caring for their
communities? - CORRECT ANSWER - True
Which of the following are part of The Wise Man's Old School Building Blocks? - CORRECT
ANSWER - The customer is the most important part in our business.
The customer is not dependent on us - we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor when calling on us. We are not doing the customer a favor by
serving him/her.
The customer is a part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like
our own.
,The customer is not someone to argue with or match wits with.
The customer is the one brings us his/her wants. Our job is too fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has the right to expect an employee
to present a neat, clean appearance.
If you ask a customer how he or she is doing, you'd better want to know. You customer wants to
know that someone cares.
You must treat others the way they want to be treated. A 50 year old man does not want to be
treated like an 18 year old barista.
True or False, your top layer of clothing is required to be Dutch Wear? - CORRECT
ANSWER - True
True or False, you should be a constant example of our core values? - CORRECT ANSWER -
True
True or False, you should have fun, rock tunes, and spread the Dutch Luv? - CORRECT
ANSWER - True
Dutch Bros. roasts all of their coffee in what town? - CORRECT ANSWER - Grant Pass, OR
What are our three core values? - CORRECT ANSWER - Quality
, Speed
Service
True or False, each one of the core values are equally important; we can never sacrifice one for
the other? - CORRECT ANSWER - True
Our 3-bean blend is comprised from where? - CORRECT ANSWER - Colombia
Brazil
El Salvador
True or False, when DB launched Dutch Bros. Blue Rebel, they gave it away for free? -
CORRECT ANSWER - True
Your music choice should motivate you, but who should it be played for? - CORRECT
ANSWER - Customers
Dutch Bros. Broista's hand craft drinks and ________. - CORRECT ANSWER - Fun
What are two reasons to hook someone up with a free drink? - CORRECT ANSWER - They
had a bad day
It's their birthday
What discount does a customer receive for using a DB mug? - CORRECT ANSWER - $.25
ACTUAL Exam Questions and CORRECT
Answers
What town did Dutch Bros. begin in? - CORRECT ANSWER - Grants Pass, Oregon
Who founded Dutch Bros.? - CORRECT ANSWER - Dane Boersma and Travis Boersma
What year did Dutch Bros. start serving up killer coffee? - CORRECT ANSWER - 1992
True or False, Dutch Bros. has over 200 locations? - CORRECT ANSWER - True
True or False, Dutch Bros. is locally owned and operated by people living in and caring for their
communities? - CORRECT ANSWER - True
Which of the following are part of The Wise Man's Old School Building Blocks? - CORRECT
ANSWER - The customer is the most important part in our business.
The customer is not dependent on us - we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor when calling on us. We are not doing the customer a favor by
serving him/her.
The customer is a part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like
our own.
,The customer is not someone to argue with or match wits with.
The customer is the one brings us his/her wants. Our job is too fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has the right to expect an employee
to present a neat, clean appearance.
If you ask a customer how he or she is doing, you'd better want to know. You customer wants to
know that someone cares.
You must treat others the way they want to be treated. A 50 year old man does not want to be
treated like an 18 year old barista.
True or False, your top layer of clothing is required to be Dutch Wear? - CORRECT
ANSWER - True
True or False, you should be a constant example of our core values? - CORRECT ANSWER -
True
True or False, you should have fun, rock tunes, and spread the Dutch Luv? - CORRECT
ANSWER - True
Dutch Bros. roasts all of their coffee in what town? - CORRECT ANSWER - Grant Pass, OR
What are our three core values? - CORRECT ANSWER - Quality
, Speed
Service
True or False, each one of the core values are equally important; we can never sacrifice one for
the other? - CORRECT ANSWER - True
Our 3-bean blend is comprised from where? - CORRECT ANSWER - Colombia
Brazil
El Salvador
True or False, when DB launched Dutch Bros. Blue Rebel, they gave it away for free? -
CORRECT ANSWER - True
Your music choice should motivate you, but who should it be played for? - CORRECT
ANSWER - Customers
Dutch Bros. Broista's hand craft drinks and ________. - CORRECT ANSWER - Fun
What are two reasons to hook someone up with a free drink? - CORRECT ANSWER - They
had a bad day
It's their birthday
What discount does a customer receive for using a DB mug? - CORRECT ANSWER - $.25
