Dutch Bros Flow Test UPDATED Exam
Questions and CORRECT Answers
Who founded Dutch bros? - CORRECT ANSWER - Brothers Dane and Travis Boersma.
When and where was Dutch bros founded? - CORRECT ANSWER - February 1992 in Grants
Pass OR.
How many Dutch locations are there? - CORRECT ANSWER - Over 250
How many states is Dutch bros in? - CORRECT ANSWER -7
What are the wise old man building blocks? - CORRECT ANSWER - The customer is most
important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a favor by
serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like
our own.
The customer is not someone to argue or match wits with.
,The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has a right to expect an employee to present a neat, clean appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer wants to
know that someone cares.
You must treat others how they want to be treated not the way you want to be treated. A 50-year-
old man does not want to be treated the same as an 18 year old barista.
What are the DB core values? - CORRECT ANSWER - Speed, quality, customer service.
What are the DB Clothing and Hygiene standards? - CORRECT ANSWER - •Top layer of
clothing is required to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. - CORRECT
ANSWER - $0.25 off
How much is an extra shot of espresso? - CORRECT ANSWER - $0.50
How much is alternative milk? - CORRECT ANSWER - $0.50 (almond, soy, coconut)
, How much is a hot or iced latte, breve, or mocha? - CORRECT ANSWER - Small: $3.50
Medium: $4
Large: $5
How much is an americano? - CORRECT ANSWER - Small: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - CORRECT ANSWER - $5.25
How much does Dutch cocoa cost? - CORRECT ANSWER - Small: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - CORRECT ANSWER - Small: $4
Medium: $5
Large: $6
How much does infused tea cost? - CORRECT ANSWER - Small: $2
Medium: $2.50
Large: $3
How much does a blue rebel coat (iced or blended) - CORRECT ANSWER - Small: $4
Medium: $5
Large: $7
Questions and CORRECT Answers
Who founded Dutch bros? - CORRECT ANSWER - Brothers Dane and Travis Boersma.
When and where was Dutch bros founded? - CORRECT ANSWER - February 1992 in Grants
Pass OR.
How many Dutch locations are there? - CORRECT ANSWER - Over 250
How many states is Dutch bros in? - CORRECT ANSWER -7
What are the wise old man building blocks? - CORRECT ANSWER - The customer is most
important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a favor by
serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like
our own.
The customer is not someone to argue or match wits with.
,The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has a right to expect an employee to present a neat, clean appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer wants to
know that someone cares.
You must treat others how they want to be treated not the way you want to be treated. A 50-year-
old man does not want to be treated the same as an 18 year old barista.
What are the DB core values? - CORRECT ANSWER - Speed, quality, customer service.
What are the DB Clothing and Hygiene standards? - CORRECT ANSWER - •Top layer of
clothing is required to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. - CORRECT
ANSWER - $0.25 off
How much is an extra shot of espresso? - CORRECT ANSWER - $0.50
How much is alternative milk? - CORRECT ANSWER - $0.50 (almond, soy, coconut)
, How much is a hot or iced latte, breve, or mocha? - CORRECT ANSWER - Small: $3.50
Medium: $4
Large: $5
How much is an americano? - CORRECT ANSWER - Small: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - CORRECT ANSWER - $5.25
How much does Dutch cocoa cost? - CORRECT ANSWER - Small: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - CORRECT ANSWER - Small: $4
Medium: $5
Large: $6
How much does infused tea cost? - CORRECT ANSWER - Small: $2
Medium: $2.50
Large: $3
How much does a blue rebel coat (iced or blended) - CORRECT ANSWER - Small: $4
Medium: $5
Large: $7
