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Questions and Answers (2023/2024) with Ce h h h h h
rtified Solutions h
Changing organizational systems and procedures BEST describes which of the foll
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owing embedding mechanisms, which serve as the conscious and subconscious
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ways of forming organization culture?
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Transform the culture h h
In an article by Chaplain Kenneth R. Williams, he used a formulaic model to calc
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ulate the approximate monetary costs of toxic behavior in an organization. The f
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ormula calculated costs for worrying, physical and mental health, absenteeism,
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avoidance, and conversations with co- h h h h
workers. Which of the five effects of toxic leadership measured caused the LEAS
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T financial impact for the organization?
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Cost of absenteeism
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Treating each individual with dignity and fairness, with the operational premise
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that you treat others in concert with the way you would like to be treated BEST
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defines which of the following?
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,Respectful engagement h
Toxicity
pattern of combined, counterproductive behaviors
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encompassing not only harmful leadership but also abusive supervision, bullying
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, and workplace incivility, involving
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leaders, peers, and direct reports as offenders, incorporating six specific behavio
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rs (see table):
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Behaviors:
1. shaming
2. passive
3. hostility
4. team sabotageh
5. indifference negativity h
, 6. exploitation
Toxic personnel are experts in managing upward, simultaneously giving the appeara
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nce of high performance to their supervisors while abusing others to get ahead; most
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toxic behavior is passive and “under the radar.”
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Toxic Personnel
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highly competent, dedicated to task accomplishment, possess skills or expertise nee
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ded by the organization, and at
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least appear to be productive in the short term.
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experts in presenting an image of high performance to their superiors; they simultan
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eously create "a trust tax" that
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debits from results h h
Toxic protectors
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practice a subtle form of quid pro quo, either having a personal relationship with
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the toxic person, having a need for
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power and control that the toxic person's actions feed or benefiting from appare
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nt high performance.
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