USPS 421 Window Clerk Exam Questions and Answers
() (Verified Answers)
End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - ans -24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. - ans -
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail - ans -
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail - ans
-IMM- International Mail Manual
Ensures that mail is delivered to a specific addressee or the addressee agent for a
fee - ans -Restricted delivery
Post Office motto for providing the ideal customer experience - ans -Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ans -Personal,
Professional, Postal
What does G.I.S.T. stand for - ans -Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling - ans -Trigger Words
Words that make us feel relaxed and composed - ans -Calming Words
What does POS stand for - ans -Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ans -Retail Communication Channels
, SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ans -10 expanded
access channels
PS Form 1412 - ans -End of the day report
SSA is accountable for ______ at the retail floor - ans -$100 in cash(AIC753) and
blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and
the mail is help for a max of 30 days unless extended my Postmaster - ans -
General Delivery
SIA - ans -Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - ans -SIA - Segmented Inventory
Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
- ans -1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
- ans -20th day
on this day the PO Box is returned to sender - ans -11th day
When customer goes on vacation the post office can hold their mail for a max of -
ans -30 days
What does RCE stand for - ans -Retail Customer Experience
Max weight for a 1st class letter - ans -13 oz
PS Form 3849 - ans -Delivery Notice/Reminder/Receipt
PS Form 153 - ans -Signature Confirmation
() (Verified Answers)
End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - ans -24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. - ans -
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail - ans -
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail - ans
-IMM- International Mail Manual
Ensures that mail is delivered to a specific addressee or the addressee agent for a
fee - ans -Restricted delivery
Post Office motto for providing the ideal customer experience - ans -Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ans -Personal,
Professional, Postal
What does G.I.S.T. stand for - ans -Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling - ans -Trigger Words
Words that make us feel relaxed and composed - ans -Calming Words
What does POS stand for - ans -Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ans -Retail Communication Channels
, SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ans -10 expanded
access channels
PS Form 1412 - ans -End of the day report
SSA is accountable for ______ at the retail floor - ans -$100 in cash(AIC753) and
blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and
the mail is help for a max of 30 days unless extended my Postmaster - ans -
General Delivery
SIA - ans -Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - ans -SIA - Segmented Inventory
Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
- ans -1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
- ans -20th day
on this day the PO Box is returned to sender - ans -11th day
When customer goes on vacation the post office can hold their mail for a max of -
ans -30 days
What does RCE stand for - ans -Retail Customer Experience
Max weight for a 1st class letter - ans -13 oz
PS Form 3849 - ans -Delivery Notice/Reminder/Receipt
PS Form 153 - ans -Signature Confirmation
