TEST BANK FOR MGMT 4TH CANADIAN EDITION BY
l# l# l# l# l# l# l#
l# CHUCK WILLIAMS, TERRI CHAMPION, IKE HALL (ALL
l# l# l# l# l# l#
CHAPTERS, 100% ORIGINAL VERIFIED, A+ GRADE)
l# l# l# l# l# l#
Name: Class: Date: l#
Chapter l#1 l#- l#Management
Indicate l#the l#answer l#choice l#that l#best l#completes l#the l#statement l#or l#answers l#the l#question.
1. What l#is l#the l#term l#for l#getting l#work l#done l#through l#others?
a. management
b. planning
c. organiẔing
d. strategiẔing
2. Ruth l#was l#hired l#to l#be l#the l#second-in-command l#at l#Graham l#Mailing l#Services. l#She l#was l#told
l#that l#her l#job l#was l#to l # deal l#with l#the l#employees l#to l#make l#sure l#they l#met l#the l#customers’
l#mailing l#specifications. l#She l#has l#not l#been l # instructed l#on l#how l#to l#run l#machines l#or l#in l#any
l#other l#technical l#area. l#What l#is l#her l#position?
a. marketing
b. relationship l#control
c. management
d. strategiẔing
3. Management l#can l#maximiẔe l#profits, l#production, l#and l#people l#by l#doing l#which l#of l#the l#following?
a. utiliẔing l#resources l#efficiently
b. utiliẔing l#resources l#inefficiently
c. utiliẔing l#resources l#effectively
d. utiliẔing l#resources l#ineffectively
4. A l#manager l#strives l#to l#accomplish l#tasks l#that l#help l#fulfill l#organiẔational l#objectives. l#What l#is
l# the l#manager l#trying l # to l#improve?
a. organiẔational l#efficiency
b. organiẔationall#effectiveness
Powered l#by Page l#
l#Cognero 1
, c. organiẔationall#functionality
d. organiẔational l#productivity
5. The l#response l#to l#the l#2016 l#wildfires l#in l#Fort l#McMurray, l#Alberta l#was l#reportedly l#hampered
l#by l#incompatible l # radio l#systems l#between l#different l#agencies. l#Which l#concept l#would l#a
l#manager l#use l#to l#resolve l#this l#situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management l#at l#the l#Ford l#automobile l#manufacturing l#plant l#located l#in l#Oakville, l#Ontario
l#made l#a l#decision l#to l # switch l#all l#overhead l#lighting l#to l#LEDs, l#which l#has l#generated
l#thousands l#in l#energy l#savings. l#The l#managers l#made l # this l#decision l#with l#which l#of l#the
l#following l#in l#mind?
a. the l#triple l#bottom l#line
b. productivity
c. efficiency
Powered l#by Page l#
l#Cognero 2
,Name: Class: Date: l#
Chapter l#1 l#-
l#Management
d. effectiveness
7. During l#the l#COVID-19 l#pandemic, l#many l#restaurants l#were l#forced l#to l#temporarily l#shut l#down,
l#lay l#off l#staff, l#and l # reduce l#costs l#as l#much l#as l#possible l#until l#public l#health l#measures l#were
l#lifted. l#Owners l#and l#managers l#of l#these l # restaurants l#would l#have l#been l#focused l#on l#which l#of
l#the l#following l#during l#this l#time?
a. public l#image
b. efficiency
c. organiẔationall#effectiveness
d. goal l#setting
8. Henri l#Fayol l#argued l#that l#the l#success l#of l#an l#enterprise l#generally l#depends l#more l#on l#the
administrative l#ability l#of l # its l#leaders l#than l#on l#what?
l#
a. their l#ability l#to l#motivate l#others
b. their l#conceptual l#skills
c. their l#technical l#ability
d. their l#interpersonal l#skills
9. What l#is l#the l#term l#for l#the l#accomplishment l#of l#tasks l#that l#help l#fulfill l#organiẔational l#objectives?
a. optimiẔing
b. satisficing
c. efficiency
d. effectiveness
10. To l#achieve l#its l#goal l#of l#increased l#market l#share, l#a l#coffee l#and l#donut l#shop l#launched l#a
l#program l#in l#London, l # Ontario, l#that l#awards l#grade-school l#students l#a l#free l#donut l#for l#every
l#“A” l#on l#their l#report l#card. l#What l#management l # function l#was l#used l#to l#create l#this l#program?
a. controlling
b. leading
c. planning
d. organiẔing
11. Nestlé l#was l#unsuccessful l#in l#early l#attempts l#to l#sell l#its l#chocolate l#in l#India. l#It l#discovered l#its
l#chocolate l#bars l#were l # not l#suitable l#for l#the l#Indian l#markets l#because l#the l#candy l#became l#messy
l#from l#sitting l#in l#direct l#sunlight l#without l#the l # benefit l#of l#air l#conditioning. l#Nestlé l#adopted l#an
l#innovative l#strategy l#and l#developed l#Chocostick, l#a l#liquid l#chocolate l # that l#is l#now l#very
l#popular. l#Which l#management l#function l#did l#Nestlé l#use l#to l#solve l#its l#problem?
a. planning
b. controlling
c. organiẔing
Powered l#by Page l#
l#Cognero 3
, Name: Class: Date: l#
Chapter l#1 l#-
d. leading
l#Management
12. What l#management l#function l#is l#being l#engaged l#when l#a l#manager l#is l#determining
organiẔational l#goals l#and l#the
l# l # means l#for l#achieving l#them?
a. planning
Powered l#by Page l#
l#Cognero 4
l# l# l# l# l# l# l#
l# CHUCK WILLIAMS, TERRI CHAMPION, IKE HALL (ALL
l# l# l# l# l# l#
CHAPTERS, 100% ORIGINAL VERIFIED, A+ GRADE)
l# l# l# l# l# l#
Name: Class: Date: l#
Chapter l#1 l#- l#Management
Indicate l#the l#answer l#choice l#that l#best l#completes l#the l#statement l#or l#answers l#the l#question.
1. What l#is l#the l#term l#for l#getting l#work l#done l#through l#others?
a. management
b. planning
c. organiẔing
d. strategiẔing
2. Ruth l#was l#hired l#to l#be l#the l#second-in-command l#at l#Graham l#Mailing l#Services. l#She l#was l#told
l#that l#her l#job l#was l#to l # deal l#with l#the l#employees l#to l#make l#sure l#they l#met l#the l#customers’
l#mailing l#specifications. l#She l#has l#not l#been l # instructed l#on l#how l#to l#run l#machines l#or l#in l#any
l#other l#technical l#area. l#What l#is l#her l#position?
a. marketing
b. relationship l#control
c. management
d. strategiẔing
3. Management l#can l#maximiẔe l#profits, l#production, l#and l#people l#by l#doing l#which l#of l#the l#following?
a. utiliẔing l#resources l#efficiently
b. utiliẔing l#resources l#inefficiently
c. utiliẔing l#resources l#effectively
d. utiliẔing l#resources l#ineffectively
4. A l#manager l#strives l#to l#accomplish l#tasks l#that l#help l#fulfill l#organiẔational l#objectives. l#What l#is
l# the l#manager l#trying l # to l#improve?
a. organiẔational l#efficiency
b. organiẔationall#effectiveness
Powered l#by Page l#
l#Cognero 1
, c. organiẔationall#functionality
d. organiẔational l#productivity
5. The l#response l#to l#the l#2016 l#wildfires l#in l#Fort l#McMurray, l#Alberta l#was l#reportedly l#hampered
l#by l#incompatible l # radio l#systems l#between l#different l#agencies. l#Which l#concept l#would l#a
l#manager l#use l#to l#resolve l#this l#situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management l#at l#the l#Ford l#automobile l#manufacturing l#plant l#located l#in l#Oakville, l#Ontario
l#made l#a l#decision l#to l # switch l#all l#overhead l#lighting l#to l#LEDs, l#which l#has l#generated
l#thousands l#in l#energy l#savings. l#The l#managers l#made l # this l#decision l#with l#which l#of l#the
l#following l#in l#mind?
a. the l#triple l#bottom l#line
b. productivity
c. efficiency
Powered l#by Page l#
l#Cognero 2
,Name: Class: Date: l#
Chapter l#1 l#-
l#Management
d. effectiveness
7. During l#the l#COVID-19 l#pandemic, l#many l#restaurants l#were l#forced l#to l#temporarily l#shut l#down,
l#lay l#off l#staff, l#and l # reduce l#costs l#as l#much l#as l#possible l#until l#public l#health l#measures l#were
l#lifted. l#Owners l#and l#managers l#of l#these l # restaurants l#would l#have l#been l#focused l#on l#which l#of
l#the l#following l#during l#this l#time?
a. public l#image
b. efficiency
c. organiẔationall#effectiveness
d. goal l#setting
8. Henri l#Fayol l#argued l#that l#the l#success l#of l#an l#enterprise l#generally l#depends l#more l#on l#the
administrative l#ability l#of l # its l#leaders l#than l#on l#what?
l#
a. their l#ability l#to l#motivate l#others
b. their l#conceptual l#skills
c. their l#technical l#ability
d. their l#interpersonal l#skills
9. What l#is l#the l#term l#for l#the l#accomplishment l#of l#tasks l#that l#help l#fulfill l#organiẔational l#objectives?
a. optimiẔing
b. satisficing
c. efficiency
d. effectiveness
10. To l#achieve l#its l#goal l#of l#increased l#market l#share, l#a l#coffee l#and l#donut l#shop l#launched l#a
l#program l#in l#London, l # Ontario, l#that l#awards l#grade-school l#students l#a l#free l#donut l#for l#every
l#“A” l#on l#their l#report l#card. l#What l#management l # function l#was l#used l#to l#create l#this l#program?
a. controlling
b. leading
c. planning
d. organiẔing
11. Nestlé l#was l#unsuccessful l#in l#early l#attempts l#to l#sell l#its l#chocolate l#in l#India. l#It l#discovered l#its
l#chocolate l#bars l#were l # not l#suitable l#for l#the l#Indian l#markets l#because l#the l#candy l#became l#messy
l#from l#sitting l#in l#direct l#sunlight l#without l#the l # benefit l#of l#air l#conditioning. l#Nestlé l#adopted l#an
l#innovative l#strategy l#and l#developed l#Chocostick, l#a l#liquid l#chocolate l # that l#is l#now l#very
l#popular. l#Which l#management l#function l#did l#Nestlé l#use l#to l#solve l#its l#problem?
a. planning
b. controlling
c. organiẔing
Powered l#by Page l#
l#Cognero 3
, Name: Class: Date: l#
Chapter l#1 l#-
d. leading
l#Management
12. What l#management l#function l#is l#being l#engaged l#when l#a l#manager l#is l#determining
organiẔational l#goals l#and l#the
l# l # means l#for l#achieving l#them?
a. planning
Powered l#by Page l#
l#Cognero 4
