Workforce Essentials Final
Exam Questions and
Answers, With Complete
Verified solution 2024. Job
Which power criterion will affect the number of internal drives that are installed in a
computer? - ANSWERS--power supply wattage
How is DSL able to carry telephone and data signals at the same time? - ANSWERS--
Each signal uses a different frequency.
A computer technician performed a number of actions to correct a problem. Some
actions did not solve the problem, but eventually a solution was found. What should be
documented? - ANSWERS--everything that was done to try to solve the problem
A user wants to upgrade components in a laptop to improve performance. Which two
components can be replaced by the user? (Choose two.) - ANSWERS--1. RAM
2. Battery
A customer needs additional storage space on an older computer. What will the
technician look at in the computer to determine if an additional hard drive can be
added? - ANSWERS--an available PATA/SATA connection
Why do laptop computers use CPU throttling techniques? - ANSWERS--to reduce the
heat that the CPU may generate
Which step is critical in selecting and installing multiple cooling fans for a PC case? -
ANSWERS--Make sure they provide the same amount of air flow.
,Which statement is true about DDR2 and DDR3 RAM modules? - ANSWERS--They
use different types of DIMM slots on the motherboard.
To avoid electromagnetic interference, which type of equipment should a technician
route copper network cables away from? - ANSWERS--electric motors
Which statement is true about the use of an antistatic wrist strap? - ANSWERS--An
antistatic wrist strap should not be worn when repairing a power supply.
Which are two potential risks to a mobile device that could result from rooting or
jailbreaking the device? (Choose two.) - ANSWERS--1. A custom OS enables user
access to the root directory
2. A custom OS may not properly create or maintain sandboxing features.
A customer is upset and wants to speak to a specific technician to resolve a problem
immediately. The requested technician is away from the office for the next hour. What is
the best way to handle this call? - ANSWERS--Make an offer to help the customer
immediately, and advise the customer that otherwise the requested technician will call
the customer back within two hours.
A customer is angry and calls to complain that the service scheduled on the computer
took longer than expected. The technician reviews the work order and notices that the
service was performed by a new employee. How should the technician respond? -
ANSWERS--Listen to the complaint and then apologize for any inconvenience caused
by the lengthy service on the computer.
What two actions are appropriate for a support desk technician to take when assisting
customers? (Choose two.) - ANSWERS--1. Let a customer finish talking before asking
additional questions.
2. If you have to put the customer on hold, ask the customer for permission.
In which circumstance should a level one technician initiate an escalated work order? -
ANSWERS--when a problem requires expertise from another technician
Which two interface types make it possible to attach different external components to
laptops and desktops without powering the computer off? (Choose two.) - ANSWERS--
1. FireWire
2. USB
Which motherboard feature controls the amount of data that a CPU transfers at one
time? - ANSWERS--front side bus
What laptop component converts DC power to AC so that the display can illuminate? -
ANSWERS--inverter
, A technician needs to configure a Bluetooth headset for a laptop user. Which two steps
should the technician take before installing the headset? (Choose two.) - ANSWERS--1.
Enable Bluetooth in BIOS Setup.
2. Ensure that the laptop Bluetooth switch is enabled.
Which statement correctly compares the characteristics of coaxial cable with twisted-
pair cable? - ANSWERS--Coaxial cable is physically more difficult to install than UTP
cable.
What are two operating systems that are found on mobile devices? (Choose two.) -
ANSWERS--1. Android
2. iOS
A technician is attempting to create virtual machines on a PC but wants to ensure that
the physical system resources used by the virtual machines are directly managed by
them and not by the host operating system. How can the technician accomplish this? -
ANSWERS--Set up the virtual machines using a native hypervisor.
Which feature of a mobile device touchscreen will allow a user to zoom in displayed
items such as maps and photographs? - ANSWERS--double touch
A user downloads a widget onto his Android phone but is puzzled to see that when the
widget is touched an app is launched. What is a possible cause? - ANSWERS--The
widget is associated with the app and this is the normal behavior.
A user updates a device driver and reboots the system. When the user successfully
logs in after the reboot, the OS displays a blue screen and crashes. The user presses
the F8 key on reboot and tries to log in using the Last Known Good Configuration but
gets the same result. Why will the Last Known Good Configuration not work? -
ANSWERS--The Last Known Good Configuration is overwritten with the current one on
successful login.
Which file is used to detect and build information about the hardware devices installed
on a Windows XP laptop during the boot process? - ANSWERS--NTDETECT.COM
A technician uses the shrink volume feature of the disk management utility and splits
the partition. What must the technician do next in order to make the partition useable? -
ANSWERS--Partition the unallocated space.
Which open standards-based wireless security mode supports the highest level of
security? - ANSWERS--WPA2
After logging into a computer, a user can view files but is unable to download the files.
What action can the administrator take to allow the user to download the files while
Exam Questions and
Answers, With Complete
Verified solution 2024. Job
Which power criterion will affect the number of internal drives that are installed in a
computer? - ANSWERS--power supply wattage
How is DSL able to carry telephone and data signals at the same time? - ANSWERS--
Each signal uses a different frequency.
A computer technician performed a number of actions to correct a problem. Some
actions did not solve the problem, but eventually a solution was found. What should be
documented? - ANSWERS--everything that was done to try to solve the problem
A user wants to upgrade components in a laptop to improve performance. Which two
components can be replaced by the user? (Choose two.) - ANSWERS--1. RAM
2. Battery
A customer needs additional storage space on an older computer. What will the
technician look at in the computer to determine if an additional hard drive can be
added? - ANSWERS--an available PATA/SATA connection
Why do laptop computers use CPU throttling techniques? - ANSWERS--to reduce the
heat that the CPU may generate
Which step is critical in selecting and installing multiple cooling fans for a PC case? -
ANSWERS--Make sure they provide the same amount of air flow.
,Which statement is true about DDR2 and DDR3 RAM modules? - ANSWERS--They
use different types of DIMM slots on the motherboard.
To avoid electromagnetic interference, which type of equipment should a technician
route copper network cables away from? - ANSWERS--electric motors
Which statement is true about the use of an antistatic wrist strap? - ANSWERS--An
antistatic wrist strap should not be worn when repairing a power supply.
Which are two potential risks to a mobile device that could result from rooting or
jailbreaking the device? (Choose two.) - ANSWERS--1. A custom OS enables user
access to the root directory
2. A custom OS may not properly create or maintain sandboxing features.
A customer is upset and wants to speak to a specific technician to resolve a problem
immediately. The requested technician is away from the office for the next hour. What is
the best way to handle this call? - ANSWERS--Make an offer to help the customer
immediately, and advise the customer that otherwise the requested technician will call
the customer back within two hours.
A customer is angry and calls to complain that the service scheduled on the computer
took longer than expected. The technician reviews the work order and notices that the
service was performed by a new employee. How should the technician respond? -
ANSWERS--Listen to the complaint and then apologize for any inconvenience caused
by the lengthy service on the computer.
What two actions are appropriate for a support desk technician to take when assisting
customers? (Choose two.) - ANSWERS--1. Let a customer finish talking before asking
additional questions.
2. If you have to put the customer on hold, ask the customer for permission.
In which circumstance should a level one technician initiate an escalated work order? -
ANSWERS--when a problem requires expertise from another technician
Which two interface types make it possible to attach different external components to
laptops and desktops without powering the computer off? (Choose two.) - ANSWERS--
1. FireWire
2. USB
Which motherboard feature controls the amount of data that a CPU transfers at one
time? - ANSWERS--front side bus
What laptop component converts DC power to AC so that the display can illuminate? -
ANSWERS--inverter
, A technician needs to configure a Bluetooth headset for a laptop user. Which two steps
should the technician take before installing the headset? (Choose two.) - ANSWERS--1.
Enable Bluetooth in BIOS Setup.
2. Ensure that the laptop Bluetooth switch is enabled.
Which statement correctly compares the characteristics of coaxial cable with twisted-
pair cable? - ANSWERS--Coaxial cable is physically more difficult to install than UTP
cable.
What are two operating systems that are found on mobile devices? (Choose two.) -
ANSWERS--1. Android
2. iOS
A technician is attempting to create virtual machines on a PC but wants to ensure that
the physical system resources used by the virtual machines are directly managed by
them and not by the host operating system. How can the technician accomplish this? -
ANSWERS--Set up the virtual machines using a native hypervisor.
Which feature of a mobile device touchscreen will allow a user to zoom in displayed
items such as maps and photographs? - ANSWERS--double touch
A user downloads a widget onto his Android phone but is puzzled to see that when the
widget is touched an app is launched. What is a possible cause? - ANSWERS--The
widget is associated with the app and this is the normal behavior.
A user updates a device driver and reboots the system. When the user successfully
logs in after the reboot, the OS displays a blue screen and crashes. The user presses
the F8 key on reboot and tries to log in using the Last Known Good Configuration but
gets the same result. Why will the Last Known Good Configuration not work? -
ANSWERS--The Last Known Good Configuration is overwritten with the current one on
successful login.
Which file is used to detect and build information about the hardware devices installed
on a Windows XP laptop during the boot process? - ANSWERS--NTDETECT.COM
A technician uses the shrink volume feature of the disk management utility and splits
the partition. What must the technician do next in order to make the partition useable? -
ANSWERS--Partition the unallocated space.
Which open standards-based wireless security mode supports the highest level of
security? - ANSWERS--WPA2
After logging into a computer, a user can view files but is unable to download the files.
What action can the administrator take to allow the user to download the files while
