MGT 702 FINAL EXAM QUESTIONS
(ANSWERED) CORRECTLY TO PASS!!
, 1 of 59
Term
PT has come in with a solid forecast of increased demand.
Moving Social Service and expanding PT will meet their needs. If
they get the new space, they are committed to making substantial
gains in patient satisfaction and improvements in some patient
outcomes. The orthopedics surgery service passed a resolution that
expansion is a must. Social Service must move to a location on the
second
floor, and farther from the main entrance. Social Service is very
upset. "Our patients need easy access, too," the chief says. "You're
just giving it to PT because they make money and we don't. Our
HCO's value of compassion is being ignored!" You reply:
Give this one a try later!
"If it's questionable, ask for clarification. Your question is a message in itself. For a
clear violation of values or mission, take the individual aside, explain, and warn.
Repeated violation calls for stronger action. Get a consult from HR."
"I understand. Let's ask the senior management team to review the decision.
Kate Strate, in internal consulting, works on space planning. She can help
you prepare your case."
"Analyzers deliberately balance innovation with excellence, looking for tested,
low-risk change. Some research supports analyzers as the best posture for NFP
HCOs."
"We will need to educate managers in the change and its implications. Let's
form a PIT to do some trials."
, Don't know?
2 of 59
Term
At the senior leadership team meeting, the CFO remarks, "I'd like to
move to transfer pricing for specific services wherever we can."
"Good idea," the CEO says. "Why don't we ask our fellow to work on
a plan for transition? How could we move smoothly from what
we
have to a transfer pricing approach?" You, the fellow, think, "I'd
better get some concepts in mind, or the CFO will eat me for lunch."
You check exhibit 12.8. There are three advantages listed, and two
of them (benchmarking and bidding) relate solely to the service
provider, not the user. You decide to suggest which of the following?
Give this one a try later!
"We need fundamental restructuring—changed services or a revised merger or
acquisition strategy."
"We could increase emphasis on teamwork in our training. It can be stressed for
new hires, and first-line supervisors can be taught to encourage teamwork."
"We should advertise at sites where people tend to be healthy. Maybe health
and fitness clubs, churches, and senior citizen activities."
"We will need to educate managers in the change and its implications. Let's
form a PIT to do some trials."
, Don't know?
3 of 59
Term
You meet weekly with the COO, who seems to be preparing you for
promotion. One day she says, "We buy most environment of care
services from outside vendors, but we have a few services that we
make. Why should we make those? What are the criteria that
determine whether we make or buy a specific service?" You reply,
"Well, of course we want low cost, but just low cost could get us into
trouble. Let me think about it till next week." Which approach should
you use at your next meeting?
Give this one a try later!
"We need fundamental restructuring—changed services or a revised merger or
acquisition strategy."
"We train all our associates on safety, and we meet federal and state
standards for various hazards. Our overall safety record is excellent."
"Supplier change (either way) is an OFI if there's a substantial price
advantage or a reliability advantage, or if we are far from benchmark
costs."
"If your cost per case is close to benchmark, and you are sure you can you make
your quality and satisfaction goals, you can propose to stay the same as this
year."
(ANSWERED) CORRECTLY TO PASS!!
, 1 of 59
Term
PT has come in with a solid forecast of increased demand.
Moving Social Service and expanding PT will meet their needs. If
they get the new space, they are committed to making substantial
gains in patient satisfaction and improvements in some patient
outcomes. The orthopedics surgery service passed a resolution that
expansion is a must. Social Service must move to a location on the
second
floor, and farther from the main entrance. Social Service is very
upset. "Our patients need easy access, too," the chief says. "You're
just giving it to PT because they make money and we don't. Our
HCO's value of compassion is being ignored!" You reply:
Give this one a try later!
"If it's questionable, ask for clarification. Your question is a message in itself. For a
clear violation of values or mission, take the individual aside, explain, and warn.
Repeated violation calls for stronger action. Get a consult from HR."
"I understand. Let's ask the senior management team to review the decision.
Kate Strate, in internal consulting, works on space planning. She can help
you prepare your case."
"Analyzers deliberately balance innovation with excellence, looking for tested,
low-risk change. Some research supports analyzers as the best posture for NFP
HCOs."
"We will need to educate managers in the change and its implications. Let's
form a PIT to do some trials."
, Don't know?
2 of 59
Term
At the senior leadership team meeting, the CFO remarks, "I'd like to
move to transfer pricing for specific services wherever we can."
"Good idea," the CEO says. "Why don't we ask our fellow to work on
a plan for transition? How could we move smoothly from what
we
have to a transfer pricing approach?" You, the fellow, think, "I'd
better get some concepts in mind, or the CFO will eat me for lunch."
You check exhibit 12.8. There are three advantages listed, and two
of them (benchmarking and bidding) relate solely to the service
provider, not the user. You decide to suggest which of the following?
Give this one a try later!
"We need fundamental restructuring—changed services or a revised merger or
acquisition strategy."
"We could increase emphasis on teamwork in our training. It can be stressed for
new hires, and first-line supervisors can be taught to encourage teamwork."
"We should advertise at sites where people tend to be healthy. Maybe health
and fitness clubs, churches, and senior citizen activities."
"We will need to educate managers in the change and its implications. Let's
form a PIT to do some trials."
, Don't know?
3 of 59
Term
You meet weekly with the COO, who seems to be preparing you for
promotion. One day she says, "We buy most environment of care
services from outside vendors, but we have a few services that we
make. Why should we make those? What are the criteria that
determine whether we make or buy a specific service?" You reply,
"Well, of course we want low cost, but just low cost could get us into
trouble. Let me think about it till next week." Which approach should
you use at your next meeting?
Give this one a try later!
"We need fundamental restructuring—changed services or a revised merger or
acquisition strategy."
"We train all our associates on safety, and we meet federal and state
standards for various hazards. Our overall safety record is excellent."
"Supplier change (either way) is an OFI if there's a substantial price
advantage or a reliability advantage, or if we are far from benchmark
costs."
"If your cost per case is close to benchmark, and you are sure you can you make
your quality and satisfaction goals, you can propose to stay the same as this
year."
