THE BMZ ACADEMY
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Question 1
When the receiver of a communication translates the message, it is known as
________.
a. conveying
b. transmitting
c. encoding
d. ✓ decoding
e. filtering
Explanation:
• Decoding refers to the process where the receiver interprets the sender's
message.
• Encoding (c) is done by the sender, while filtering (e) involves selective
perception.
• The correct answer is (d) decoding because it matches the receiver's role in
understanding the message.
Question 2
Norah Baines is one of the most devoted teachers at Oakwood Academy. She
has been working with the institution for seven years and is expecting a
promotion soon. However, Norah's candidacy for this promotion is passed over
in favor of another less experienced male employee due to, in Norah's view, her
plans to start a family soon. Consequently, Norah expresses her concerns and
even complains to other teachers and expresses her frustration and
disappointment. Norah's communication falls into the ________ aspect of
communication.
a. feedback
b. informal
c. management
d. ✓ emotional sharing
e. facilitation
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 47
, THE BMZ ACADEMY
• Norah is venting her frustration and disappointment, which aligns
with emotional sharing (d).
• Feedback (a) would involve a response to a message, while informal (b)
refers to unofficial communication channels.
• The correct answer is (d) emotional sharing because she is expressing
feelings rather than seeking solutions.
Question 3
Which of the following is a unique advantage of lateral communication?
a. Lateral communication works quickly as it does not follow the stages of the
communication process.
b. Lateral communication facilitates emotional expression, enhances motivation, and
helps the organisation control its employees effectively.
c. Lateral communication facilitates coordination at the intradepartmental level.
d. Lateral communication helps in the transmission of ideas and information.
e. ✓ Lateral communication occurring with management's knowledge and
support can be beneficial even if it does not follow the formal vertical
structure.
Explanation:
• Lateral communication (peer-to-peer) bypasses hierarchy, improving
efficiency when officially supported.
• While (c) and (d) are true, they are not unique advantages—vertical
communication also does this.
• The best answer is (e) because it highlights the flexibility of lateral
communication with managerial approval.
Question 4
Communication that takes place among members of work groups at the same
level is known as ________ communication.
a. downward
b. ✓ lateral
c. grapevine
d. upward
e. diagonal
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 47
, THE BMZ ACADEMY
• Lateral communication (b) occurs between peers at the same hierarchical
level.
• Downward (a) flows from superiors to subordinates, while upward (d) is the
reverse.
• The correct answer is (b) lateral.
Question 5
The ________ network is a type of formal small-group network that rigidly
follows the formal and hierarchical levels of command.
a. all channel
b. cross-functional
c. matrix
d. wheel
e. ✓ chain
Explanation:
• A chain network (e) strictly follows the formal hierarchy (e.g., military or
bureaucratic structures).
• All-channel (a) is decentralized, while wheel (d) relies on a central figure.
• The correct answer is (e) chain.
Question 6
Reuben Williams, the marketing manager for F&B Industries, is frustrated. He
feels that the production division repeatedly lets his division down. Although
the latest marketing strategy announced that a new product would be available
in the market by July, the production division was unable to complete the
production of the first batch till August. The production manager claims that
manpower is short and the targets placed on the production division are
unreasonably high. To resolve this deadlock, they will be meeting soon. This
meeting is an example of ________ communication.
a. ✓ lateral
b. downward
c. upward
d. grapevine
e. diagonal
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 4 of 47
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Question 1
When the receiver of a communication translates the message, it is known as
________.
a. conveying
b. transmitting
c. encoding
d. ✓ decoding
e. filtering
Explanation:
• Decoding refers to the process where the receiver interprets the sender's
message.
• Encoding (c) is done by the sender, while filtering (e) involves selective
perception.
• The correct answer is (d) decoding because it matches the receiver's role in
understanding the message.
Question 2
Norah Baines is one of the most devoted teachers at Oakwood Academy. She
has been working with the institution for seven years and is expecting a
promotion soon. However, Norah's candidacy for this promotion is passed over
in favor of another less experienced male employee due to, in Norah's view, her
plans to start a family soon. Consequently, Norah expresses her concerns and
even complains to other teachers and expresses her frustration and
disappointment. Norah's communication falls into the ________ aspect of
communication.
a. feedback
b. informal
c. management
d. ✓ emotional sharing
e. facilitation
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 47
, THE BMZ ACADEMY
• Norah is venting her frustration and disappointment, which aligns
with emotional sharing (d).
• Feedback (a) would involve a response to a message, while informal (b)
refers to unofficial communication channels.
• The correct answer is (d) emotional sharing because she is expressing
feelings rather than seeking solutions.
Question 3
Which of the following is a unique advantage of lateral communication?
a. Lateral communication works quickly as it does not follow the stages of the
communication process.
b. Lateral communication facilitates emotional expression, enhances motivation, and
helps the organisation control its employees effectively.
c. Lateral communication facilitates coordination at the intradepartmental level.
d. Lateral communication helps in the transmission of ideas and information.
e. ✓ Lateral communication occurring with management's knowledge and
support can be beneficial even if it does not follow the formal vertical
structure.
Explanation:
• Lateral communication (peer-to-peer) bypasses hierarchy, improving
efficiency when officially supported.
• While (c) and (d) are true, they are not unique advantages—vertical
communication also does this.
• The best answer is (e) because it highlights the flexibility of lateral
communication with managerial approval.
Question 4
Communication that takes place among members of work groups at the same
level is known as ________ communication.
a. downward
b. ✓ lateral
c. grapevine
d. upward
e. diagonal
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 47
, THE BMZ ACADEMY
• Lateral communication (b) occurs between peers at the same hierarchical
level.
• Downward (a) flows from superiors to subordinates, while upward (d) is the
reverse.
• The correct answer is (b) lateral.
Question 5
The ________ network is a type of formal small-group network that rigidly
follows the formal and hierarchical levels of command.
a. all channel
b. cross-functional
c. matrix
d. wheel
e. ✓ chain
Explanation:
• A chain network (e) strictly follows the formal hierarchy (e.g., military or
bureaucratic structures).
• All-channel (a) is decentralized, while wheel (d) relies on a central figure.
• The correct answer is (e) chain.
Question 6
Reuben Williams, the marketing manager for F&B Industries, is frustrated. He
feels that the production division repeatedly lets his division down. Although
the latest marketing strategy announced that a new product would be available
in the market by July, the production division was unable to complete the
production of the first batch till August. The production manager claims that
manpower is short and the targets placed on the production division are
unreasonably high. To resolve this deadlock, they will be meeting soon. This
meeting is an example of ________ communication.
a. ✓ lateral
b. downward
c. upward
d. grapevine
e. diagonal
Explanation:
BMZ ACADEMY 061 262 1185/068 053 8213Page 4 of 47
