DUTCH BROS FLOW TEST
QUESTIONS & ANSWERS(RATED A+)
What is our franchise called - ANSWERDutch Bros West Treasure Valley (DBWTV)
Our franchise covers what 4 cities - ANSWERCaldwell, Nampa, Meridian, Eagle
What are the names of our franchisees - ANSWERAndrew & Shayna Randall
What are the names of our regional managers - ANSWERStephenie Barnes,
Hannah Shuster, Chase Liljegren
How many stands do we have in the DBWTV - ANSWER9
How often and on what day do we get paid - ANSWERBi-Weekly on Fridays
What are DB's 3 core values - ANSWERSpeed, Quality, Service
What year was Dutch Bros established - ANSWER1992
Where did Dutch Bros originate - ANSWERGrants Pass, Oregon
What are the names of the founding brothers - ANSWERDane & Travis Boersma
What do you do if you forget to clock in or out - ANSWERAdd your correction to the
time-clock correction sheet
How many shifts are required to be worked in a week - ANSWERMinimum 3
shifts/week including one weekend day
Who is able to post on the DBWTV Band page about stand switches/ covers -
ANSWERManagers only
Do we allow same day switches - ANSWERNo
Who is involved in the group text for a shift switch/cover - ANSWERScheduling
manager, yourself, and the person involved in the switch (the person seeking the
switch/cover initiates the group text)
How much notice is required to be given when calling in to a shift - ANSWER2 hours
minimum (more lenient if it is a morning shift)
If the scheduling manager doesn't answer when you call in sick (call each 3x), who
do you call next - ANSWERScheduling manager, Stand manager, 2nd Assistant, 3
Regionals
, What is the deadline for submitting a time-off request or availability adjustment -
ANSWERTuesday 5pm before the following Mon-Sun
Who do you contact if you need to change your availability - ANSWERYour
scheduling manager
How do you submit a time-off request - ANSWERAdding a 'Leave' request in Deputy
How do we handle customer complaints about drinks or service -
ANSWERApologize. Try to make it right (remake their drink, hear them out), but if
this does not work consult your shift lead
How long do shorts inseams need to be - ANSWERMinimum 4inch
What are our three companywide giveback days - ANSWERDutch Luv Day, Drink
One for Dane, Buck for Kids (on or near National Coffee Dav)
How much of a discount does a customer get when using a Dutch Bros mug -
ANSWERWhat about a non-Dutch Bros mug? 25 cents off. Non-DB no discount
Do we offer a military discount - ANSWERYes
Do we offer a student discount - ANSWERNo
Do we combine discounts - ANSWERNo, we give them the better discount
What milk is used for nonfat/skinny Lattes and Breves - ANSWERNonfat
What milk is used for Mochas - ANSWERChocolate Milk
What milk is used for nonfat/skinny Mochas - ANSWERNonfat Milk + Chocolate
Sauce
What type of milk is used when a customer asks for whole milk - ANSWER½ Kick-
Me ½ Nonfat Milk
If someone doesn't have enough money to pay for their drink, what do you do -
ANSWERSituational. If they seem genuine and it is just 1-2 drinks, hook them up! if
they seem dishonest, cancel the order or grab your lead.
What are the reasons we hook a customer up with a free drink - ANSWERBirthday,
Bad Day, Free drink on the Dutch Bros App, Not up to DB standards or does not
satisfy the customer
Do customers get a discount when subtracting shots from their drinks - ANSWERNo
What do you do when a customer brings in a broken mug - ANSWERInstruct them to
reach out to HQ (
What is the repercussion for giving out unnecessary free drinks -
ANSWERTermination
QUESTIONS & ANSWERS(RATED A+)
What is our franchise called - ANSWERDutch Bros West Treasure Valley (DBWTV)
Our franchise covers what 4 cities - ANSWERCaldwell, Nampa, Meridian, Eagle
What are the names of our franchisees - ANSWERAndrew & Shayna Randall
What are the names of our regional managers - ANSWERStephenie Barnes,
Hannah Shuster, Chase Liljegren
How many stands do we have in the DBWTV - ANSWER9
How often and on what day do we get paid - ANSWERBi-Weekly on Fridays
What are DB's 3 core values - ANSWERSpeed, Quality, Service
What year was Dutch Bros established - ANSWER1992
Where did Dutch Bros originate - ANSWERGrants Pass, Oregon
What are the names of the founding brothers - ANSWERDane & Travis Boersma
What do you do if you forget to clock in or out - ANSWERAdd your correction to the
time-clock correction sheet
How many shifts are required to be worked in a week - ANSWERMinimum 3
shifts/week including one weekend day
Who is able to post on the DBWTV Band page about stand switches/ covers -
ANSWERManagers only
Do we allow same day switches - ANSWERNo
Who is involved in the group text for a shift switch/cover - ANSWERScheduling
manager, yourself, and the person involved in the switch (the person seeking the
switch/cover initiates the group text)
How much notice is required to be given when calling in to a shift - ANSWER2 hours
minimum (more lenient if it is a morning shift)
If the scheduling manager doesn't answer when you call in sick (call each 3x), who
do you call next - ANSWERScheduling manager, Stand manager, 2nd Assistant, 3
Regionals
, What is the deadline for submitting a time-off request or availability adjustment -
ANSWERTuesday 5pm before the following Mon-Sun
Who do you contact if you need to change your availability - ANSWERYour
scheduling manager
How do you submit a time-off request - ANSWERAdding a 'Leave' request in Deputy
How do we handle customer complaints about drinks or service -
ANSWERApologize. Try to make it right (remake their drink, hear them out), but if
this does not work consult your shift lead
How long do shorts inseams need to be - ANSWERMinimum 4inch
What are our three companywide giveback days - ANSWERDutch Luv Day, Drink
One for Dane, Buck for Kids (on or near National Coffee Dav)
How much of a discount does a customer get when using a Dutch Bros mug -
ANSWERWhat about a non-Dutch Bros mug? 25 cents off. Non-DB no discount
Do we offer a military discount - ANSWERYes
Do we offer a student discount - ANSWERNo
Do we combine discounts - ANSWERNo, we give them the better discount
What milk is used for nonfat/skinny Lattes and Breves - ANSWERNonfat
What milk is used for Mochas - ANSWERChocolate Milk
What milk is used for nonfat/skinny Mochas - ANSWERNonfat Milk + Chocolate
Sauce
What type of milk is used when a customer asks for whole milk - ANSWER½ Kick-
Me ½ Nonfat Milk
If someone doesn't have enough money to pay for their drink, what do you do -
ANSWERSituational. If they seem genuine and it is just 1-2 drinks, hook them up! if
they seem dishonest, cancel the order or grab your lead.
What are the reasons we hook a customer up with a free drink - ANSWERBirthday,
Bad Day, Free drink on the Dutch Bros App, Not up to DB standards or does not
satisfy the customer
Do customers get a discount when subtracting shots from their drinks - ANSWERNo
What do you do when a customer brings in a broken mug - ANSWERInstruct them to
reach out to HQ (
What is the repercussion for giving out unnecessary free drinks -
ANSWERTermination
