FLETC BOP FINAL EXAM QUESTIONS & CORRECT
ANSWERS LATEST 2025
What responsibilities do a correctional workers have to keep conflicts from
escalating? - ANSWER-Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention
while you listen? - ANSWER-Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to
talk to you what are some key things to remember? - ANSWER-Sit or lean
forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding - ANSWER-Paraphrasing and
reflecting
When does paraphrasing occur? - ANSWER-During the convo
, When does summarizing occur? - ANSWER-At the end of the conversation
What is paraphrasing? - ANSWER-Rephrasing the message in your own words
What is reflecting? - ANSWER-Deals with emotions
What is probing? - ANSWER-Way to go about getting information from someone
What are the do's in probing? - ANSWER-Identify an area that needs to be
explored further
Use open ended questions and statements to probe for additional information
What is summarizing? - ANSWER-A brief statement highlighting the main points of
discussion in feeding them back to the other party for clarification
What are the steps on how to obtain closure? - ANSWER-Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? - ANSWER-How a person typically ask and interacts
with others
ANSWERS LATEST 2025
What responsibilities do a correctional workers have to keep conflicts from
escalating? - ANSWER-Intervene, take responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about communicating attention
while you listen? - ANSWER-Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Your overall body language makes a big difference and encouraging someone to
talk to you what are some key things to remember? - ANSWER-Sit or lean
forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding - ANSWER-Paraphrasing and
reflecting
When does paraphrasing occur? - ANSWER-During the convo
, When does summarizing occur? - ANSWER-At the end of the conversation
What is paraphrasing? - ANSWER-Rephrasing the message in your own words
What is reflecting? - ANSWER-Deals with emotions
What is probing? - ANSWER-Way to go about getting information from someone
What are the do's in probing? - ANSWER-Identify an area that needs to be
explored further
Use open ended questions and statements to probe for additional information
What is summarizing? - ANSWER-A brief statement highlighting the main points of
discussion in feeding them back to the other party for clarification
What are the steps on how to obtain closure? - ANSWER-Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? - ANSWER-How a person typically ask and interacts
with others
