Quality Assurance Final Exam Study
Guide Questions and Answers 100%
Pass
Process audits serve which of the following functions? - ✔✔To ensure standardized
quality practices
Deming advocates ceasing dependence on mass inspection through the use of -
✔✔process improvement
A product audit is best described as - ✔✔a detailed examination of a finished product
Quality is best defined as meeting - ✔✔customer needs
In order for a problem to be understood and solved correctly, which of the following
must occur first? - ✔✔Recognizing the problem
"Forming, storming, norming, and performing" are terms that describe - ✔✔stages of
team growth
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,Which of the following is NOT one of the quality elements in the Juran Trilogy? -
✔✔Quality audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the
symptoms of a problem? - ✔✔A check sheet
Groupthink can be best described as - ✔✔focusing on reaching any decision rather than
the best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to -
✔✔observe the effects of the change
Which of the following is the best definition of a flowchart? - ✔✔A picture used to
separate steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement? -
✔✔Plan-do-check-act cycle
Which of the following methods is used to develop an exhaustive list of ideas about a
subject? - ✔✔Brainstorming
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, One benefit of quality is that a reduction in errors can result in increased - ✔✔cost
savings
Which of the following tools is most likely to be used to organize a list of ideas
generated during a brainstorming session? - ✔✔Affinity diagram
The facilitator for a quality improvement team should have which of the following
characteristics? - ✔✔An in-depth understanding of process improvement tools and
experience in implementing them
Which of the following is NOT necessary for team effectiveness? - ✔✔-Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a - ✔✔Control
Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of - ✔✔empowerment
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Guide Questions and Answers 100%
Pass
Process audits serve which of the following functions? - ✔✔To ensure standardized
quality practices
Deming advocates ceasing dependence on mass inspection through the use of -
✔✔process improvement
A product audit is best described as - ✔✔a detailed examination of a finished product
Quality is best defined as meeting - ✔✔customer needs
In order for a problem to be understood and solved correctly, which of the following
must occur first? - ✔✔Recognizing the problem
"Forming, storming, norming, and performing" are terms that describe - ✔✔stages of
team growth
100% Pass Guarantee Katelyn Whitman All Rights Reserved © 2025 1
,Which of the following is NOT one of the quality elements in the Juran Trilogy? -
✔✔Quality audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the
symptoms of a problem? - ✔✔A check sheet
Groupthink can be best described as - ✔✔focusing on reaching any decision rather than
the best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to -
✔✔observe the effects of the change
Which of the following is the best definition of a flowchart? - ✔✔A picture used to
separate steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement? -
✔✔Plan-do-check-act cycle
Which of the following methods is used to develop an exhaustive list of ideas about a
subject? - ✔✔Brainstorming
100% Pass Guarantee Katelyn Whitman All Rights Reserved © 2025 2
, One benefit of quality is that a reduction in errors can result in increased - ✔✔cost
savings
Which of the following tools is most likely to be used to organize a list of ideas
generated during a brainstorming session? - ✔✔Affinity diagram
The facilitator for a quality improvement team should have which of the following
characteristics? - ✔✔An in-depth understanding of process improvement tools and
experience in implementing them
Which of the following is NOT necessary for team effectiveness? - ✔✔-Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a - ✔✔Control
Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of - ✔✔empowerment
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