D336 Business of IT - Applications
Questions and Answers with complete
Solutions 100% Verified | New 2025
What is the definition of a service? - ANSWER A means of enabling value co-
creation by facilitating outcomes that customers want to achieve, without the
customer having to manage specific costs and risks
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a
product or service to meet a particular need. - ANSWER Functionality
Identify the missing word in the following sentence. [?] is the practice of ensuring
that risks are properly assessed, authorizing changes to proceed, and managing a
change schedule in order to maximize the number of successful IT changes. -
ANSWER Change enablement
Identify the missing word(s) in the following sentence. An event is any change of
state that has significance for the management of a(n) [?] or other configuration
items. - ANSWER Service
What is the purpose of the 'information security management' practice? -
ANSWER Protecting an organization by understanding and managing risks to
the confidentiality, integrity, and availability of information
, What is the purpose of the 'monitoring and event management' practice? -
ANSWER Systematically observing services and service components and
recording and reporting selected changes of state identified as events
What is the purpose of the 'incident management' practice? - ANSWER
Minimizing the negative impact of incidents by restoring normal service operation
as quickly as possible
What is defined as the practice of ensuring that accurate and reliable information
about the configuration of services, and the configuration items that support
them, is available when and where needed? - ANSWER Service configuration
management
Identify the missing word in the following sentence. The [?] is the practice of
capturing demand for incident resolution and service requests. - ANSWER
Service desk
Dion Training has decided to offer two membership levels to their training
programs. The first membership level includes all of their video courses, practice
exams, and study guides for a single monthly fee. This plan does not provide the
students with the actual exam voucher to take the certification exams, though.
What term best describes this membership level which provides several services
for a single price? - ANSWER A service offering
Which describes outputs? - ANSWER Tangible or intangible deliverables
Questions and Answers with complete
Solutions 100% Verified | New 2025
What is the definition of a service? - ANSWER A means of enabling value co-
creation by facilitating outcomes that customers want to achieve, without the
customer having to manage specific costs and risks
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a
product or service to meet a particular need. - ANSWER Functionality
Identify the missing word in the following sentence. [?] is the practice of ensuring
that risks are properly assessed, authorizing changes to proceed, and managing a
change schedule in order to maximize the number of successful IT changes. -
ANSWER Change enablement
Identify the missing word(s) in the following sentence. An event is any change of
state that has significance for the management of a(n) [?] or other configuration
items. - ANSWER Service
What is the purpose of the 'information security management' practice? -
ANSWER Protecting an organization by understanding and managing risks to
the confidentiality, integrity, and availability of information
, What is the purpose of the 'monitoring and event management' practice? -
ANSWER Systematically observing services and service components and
recording and reporting selected changes of state identified as events
What is the purpose of the 'incident management' practice? - ANSWER
Minimizing the negative impact of incidents by restoring normal service operation
as quickly as possible
What is defined as the practice of ensuring that accurate and reliable information
about the configuration of services, and the configuration items that support
them, is available when and where needed? - ANSWER Service configuration
management
Identify the missing word in the following sentence. The [?] is the practice of
capturing demand for incident resolution and service requests. - ANSWER
Service desk
Dion Training has decided to offer two membership levels to their training
programs. The first membership level includes all of their video courses, practice
exams, and study guides for a single monthly fee. This plan does not provide the
students with the actual exam voucher to take the certification exams, though.
What term best describes this membership level which provides several services
for a single price? - ANSWER A service offering
Which describes outputs? - ANSWER Tangible or intangible deliverables
