Certified Travel Agent Glossary Latest
2025 and Verified
Approved-to-travel list-
A list provided by a company detailing the employees who are approved to travel using the
company's payment arrangements.
Assertive Questions-
Questions that lead your client to the notion of escorted vacation travel
Auditor's coupon-
The last copy of an airline ticket.
Authorization code-
The indication from the credit card company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing-
An unethical ticketing practice in which clients buy two round-trip discount tickets for less than
the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the
discount tickets by rearranging departures and returns.
Baggage delay-
Coverage that reimburses for the purchase of essential items, such as toiletries and items needed
until baggage is recovered if baggage is delayed more than a certain number of hours.
Baggage loss-
Coverage that reimburses for expenses incurred due to theft, damage, or the mysterious
disappearance of personal property.
,Bays-
Areas of ocean water, smaller than gulfs, that penetrate landmass but are less enclosed by land.
Behaviors-
The way people act.
Benefits-
The positive results provided by travel products, as perceived by the customer.
Body Language-
Nonverbal body actions such as gestures, body movements, facial expressions, eye behavior,
and posture.
Branding-
The marketing practice of creating a name, symbol, or design that identifies and differentiates a
product from other products.
Business travel-
A category of travel that consists of travel services provided to a business for an employee
who is traveling to conduct the business of the firm.
Buyer psychology-
The science of understanding why people make buying decisions.
Bypassing-
A communication error that occurs when people interpret words or phrases differently.
Canyons-
Deep, narrow valleys having high, steep cliffs.
Capes-
, Land projections extending into the water that are shorter than peninsulas.
Card mills-
Organizations that sell travel agent identification cards to the general public, under the guise
of bona fide employment in the travel industry, promoting access to travel industry discounts.
Card validation code-
A three-digit security number in italics is imprinted in the signature panel for MasterCard,
VISA and Discover. The American Express card number is printed on the face of the card and
contains four digits. It is generated with a mathematical algorithm to match only the account
number of that card. When someone is able to give this number, it proves that he or she has
the card in hand.
Cays-
Small and low islands comprised of sand and coral.
Chargeback-
An amount that is charged back through the system to the merchant. Generally, the bank
notifies the merchant with a debit memo, which deducts the amount of the transaction
from the merchant's account.
Circle trip-
A type of routing in which the beginning and ending point of the itinerary is the same.
City sightseeing tour-
A narrated sightseeing event that takes place wholly within the city limits (standard length of
time: one-half day or full day). It includes transportation (usually motorcoach), services of a
local guide, fees/admissions to local attractions, and meals if applicable.
Clarify-
Listening technique used to get more information about your customers' needs.
2025 and Verified
Approved-to-travel list-
A list provided by a company detailing the employees who are approved to travel using the
company's payment arrangements.
Assertive Questions-
Questions that lead your client to the notion of escorted vacation travel
Auditor's coupon-
The last copy of an airline ticket.
Authorization code-
The indication from the credit card company that the card is in good standing and has not been
reported stolen and that the amount is not over the credit limit.
Back-to-back ticketing-
An unethical ticketing practice in which clients buy two round-trip discount tickets for less than
the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the
discount tickets by rearranging departures and returns.
Baggage delay-
Coverage that reimburses for the purchase of essential items, such as toiletries and items needed
until baggage is recovered if baggage is delayed more than a certain number of hours.
Baggage loss-
Coverage that reimburses for expenses incurred due to theft, damage, or the mysterious
disappearance of personal property.
,Bays-
Areas of ocean water, smaller than gulfs, that penetrate landmass but are less enclosed by land.
Behaviors-
The way people act.
Benefits-
The positive results provided by travel products, as perceived by the customer.
Body Language-
Nonverbal body actions such as gestures, body movements, facial expressions, eye behavior,
and posture.
Branding-
The marketing practice of creating a name, symbol, or design that identifies and differentiates a
product from other products.
Business travel-
A category of travel that consists of travel services provided to a business for an employee
who is traveling to conduct the business of the firm.
Buyer psychology-
The science of understanding why people make buying decisions.
Bypassing-
A communication error that occurs when people interpret words or phrases differently.
Canyons-
Deep, narrow valleys having high, steep cliffs.
Capes-
, Land projections extending into the water that are shorter than peninsulas.
Card mills-
Organizations that sell travel agent identification cards to the general public, under the guise
of bona fide employment in the travel industry, promoting access to travel industry discounts.
Card validation code-
A three-digit security number in italics is imprinted in the signature panel for MasterCard,
VISA and Discover. The American Express card number is printed on the face of the card and
contains four digits. It is generated with a mathematical algorithm to match only the account
number of that card. When someone is able to give this number, it proves that he or she has
the card in hand.
Cays-
Small and low islands comprised of sand and coral.
Chargeback-
An amount that is charged back through the system to the merchant. Generally, the bank
notifies the merchant with a debit memo, which deducts the amount of the transaction
from the merchant's account.
Circle trip-
A type of routing in which the beginning and ending point of the itinerary is the same.
City sightseeing tour-
A narrated sightseeing event that takes place wholly within the city limits (standard length of
time: one-half day or full day). It includes transportation (usually motorcoach), services of a
local guide, fees/admissions to local attractions, and meals if applicable.
Clarify-
Listening technique used to get more information about your customers' needs.
