1|Page
WGU D514 OBJECTIVE ASSESSMENT FINAL/WGU
D514 ANALYTICAL METHODS OF HEALTHCARE
LEADERS OA EXAM NEWEST 2025 ACTUAL EXAM
TEST BANK 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
After reviewing a quality report from a large urban hospital, an
administrator decided to implement a new initiative to improve
communication among healthcare professionals. The hospital
administrator conducted a survey on safety and error prevention
that revealed that ineffective or insufficient communication
among team members is a significant contributing factor to
adverse events.Which source of data would have been used to
highlight patient perception of care?
HCAHPS scores
Staff turnover rates
HIPAA violation lists
Prescription data - ANSWER-HCAHPS scores
There have been recent complaints at a pharmacy regarding
care, wait times, and errors. The administrator wants to further
examine customer satisfaction rates. After examining more
,2|Page
information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online.
The system will also allow patients to request refills via text or
mobile devices.Which two sources of data were used in the
change from the old system to the new system? 2 answers
Patient wait times
Patient portal usage
Patient satisfaction surveys
Patient demographic profiles - ANSWER-Patient wait times
Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover during
the first year at the hospital. There are many theories as to why
turnover in this cohort is so high. The chief executive officer
(CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director
plans to gather data, conduct some statistical analysis, and report
back to the CEO with an improvement plan.Which type of data
would the director gather to develop this plan?
Competitor turnover rates
Hospital tenure for nurses
Overall hospital turnover rate
,3|Page
Frequency of hire dates for nurses - ANSWER-Hospital tenure
for nurses
A large urban hospital has implemented a new patient
registration system to reduce patient complaints, streamline the
process, and make it easier to understand.The hospital had been
monitoring patient wait times for registration prior to
implementing this change.Which aspect of wait time was
analyzed in the application of descriptive statistics applied for
this scenario?
A p-value of wait times was analyzed.
An ANOVA of wait times was analyzed.
An average of wait times was analyzed.
A chi-square of wait times was analyzed. - ANSWER-An
average of wait times was analyzed.
A surgical center is experiencing patient attrition. The center has
received bad reviews online. One area of complaints is that the
center is dirty in common areas. The center conducted a survey
to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve
patient satisfaction scores. The median patient satisfaction
, 4|Page
scores were determined from the survey. How were descriptive
statistics applied in this scenario?
To determine the variance in patient satisfaction scores
To determine factors that influence patient satisfaction scores
To determine the 50th percentile of patient satisfaction scores
To determine the minimum and maximum patient satisfaction
scores - ANSWER-To determine the 50th percentile of patient
satisfaction scores
An administrator at an established hospital decided to create a
new data collection plan for the quality improvement initiative
because the former plan was not acceptable.One concern with
the old plan was with the timeliness of the data and with missing
data elements associated with wait times and
communication.How were descriptive statistics applied in this
scenario?
To confirm overall diagnoses across timeTo identify the average
patient satisfaction scoreTo create a baseline in the
organization's current performanceTo run a regression to ensure
patients are eligible for bonus programs - ANSWER-To identify
the average patient satisfaction score
WGU D514 OBJECTIVE ASSESSMENT FINAL/WGU
D514 ANALYTICAL METHODS OF HEALTHCARE
LEADERS OA EXAM NEWEST 2025 ACTUAL EXAM
TEST BANK 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
After reviewing a quality report from a large urban hospital, an
administrator decided to implement a new initiative to improve
communication among healthcare professionals. The hospital
administrator conducted a survey on safety and error prevention
that revealed that ineffective or insufficient communication
among team members is a significant contributing factor to
adverse events.Which source of data would have been used to
highlight patient perception of care?
HCAHPS scores
Staff turnover rates
HIPAA violation lists
Prescription data - ANSWER-HCAHPS scores
There have been recent complaints at a pharmacy regarding
care, wait times, and errors. The administrator wants to further
examine customer satisfaction rates. After examining more
,2|Page
information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online.
The system will also allow patients to request refills via text or
mobile devices.Which two sources of data were used in the
change from the old system to the new system? 2 answers
Patient wait times
Patient portal usage
Patient satisfaction surveys
Patient demographic profiles - ANSWER-Patient wait times
Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover during
the first year at the hospital. There are many theories as to why
turnover in this cohort is so high. The chief executive officer
(CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director
plans to gather data, conduct some statistical analysis, and report
back to the CEO with an improvement plan.Which type of data
would the director gather to develop this plan?
Competitor turnover rates
Hospital tenure for nurses
Overall hospital turnover rate
,3|Page
Frequency of hire dates for nurses - ANSWER-Hospital tenure
for nurses
A large urban hospital has implemented a new patient
registration system to reduce patient complaints, streamline the
process, and make it easier to understand.The hospital had been
monitoring patient wait times for registration prior to
implementing this change.Which aspect of wait time was
analyzed in the application of descriptive statistics applied for
this scenario?
A p-value of wait times was analyzed.
An ANOVA of wait times was analyzed.
An average of wait times was analyzed.
A chi-square of wait times was analyzed. - ANSWER-An
average of wait times was analyzed.
A surgical center is experiencing patient attrition. The center has
received bad reviews online. One area of complaints is that the
center is dirty in common areas. The center conducted a survey
to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve
patient satisfaction scores. The median patient satisfaction
, 4|Page
scores were determined from the survey. How were descriptive
statistics applied in this scenario?
To determine the variance in patient satisfaction scores
To determine factors that influence patient satisfaction scores
To determine the 50th percentile of patient satisfaction scores
To determine the minimum and maximum patient satisfaction
scores - ANSWER-To determine the 50th percentile of patient
satisfaction scores
An administrator at an established hospital decided to create a
new data collection plan for the quality improvement initiative
because the former plan was not acceptable.One concern with
the old plan was with the timeliness of the data and with missing
data elements associated with wait times and
communication.How were descriptive statistics applied in this
scenario?
To confirm overall diagnoses across timeTo identify the average
patient satisfaction scoreTo create a baseline in the
organization's current performanceTo run a regression to ensure
patients are eligible for bonus programs - ANSWER-To identify
the average patient satisfaction score
