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AHLEI SUPERVISION EXAM (ACTUAL EXAM) EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS LATEST
ALREADY GRADED A+
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - (answers)Organizational goals
Which of the following management principles may be violated when food
servers are also responsible meeting and greeting guests and bussing their own
tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - (answers)division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office
manager let three room attendants leave work before the end of their shift.
Which of the following management principles may have been violated ?
A. Staff stability
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B. Unity of command
C. Division of labor
D. Common good - (answers)Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or station
assignments they took their complaints directly to the restaurant manager and
not to her. Which of the following management principles may have been
violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - (answers)Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - (answers)Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to
Bill, the reservations manager, the task of changing room rates for all future
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reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - (answers)Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - (answers)Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - (answers)Organizing
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Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is
necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - (answers)Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - (answers)An operations budget
Which of the following bridges strategic and operational planning activities by
indicating how an organization will move forward in the upcoming year toward
attaining long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - (answers)A business plan
AHLEI SUPERVISION EXAM (ACTUAL EXAM) EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS LATEST
ALREADY GRADED A+
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - (answers)Organizational goals
Which of the following management principles may be violated when food
servers are also responsible meeting and greeting guests and bussing their own
tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - (answers)division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office
manager let three room attendants leave work before the end of their shift.
Which of the following management principles may have been violated ?
A. Staff stability
,2|Page
B. Unity of command
C. Division of labor
D. Common good - (answers)Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or station
assignments they took their complaints directly to the restaurant manager and
not to her. Which of the following management principles may have been
violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - (answers)Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - (answers)Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to
Bill, the reservations manager, the task of changing room rates for all future
,3|Page
reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - (answers)Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - (answers)Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - (answers)Organizing
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Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is
necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - (answers)Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - (answers)An operations budget
Which of the following bridges strategic and operational planning activities by
indicating how an organization will move forward in the upcoming year toward
attaining long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - (answers)A business plan
