Questions and CORRECT Answers
What is a tag? - CORRECT ANSWER - A tag is a keyword or term to a work queue item
as a method of categorizing or grouping that item
When can tags be used? - CORRECT ANSWER - Tags can be used when getting items
(Using Get Next Item) from the Work Queue.
For example, by setting the Tag Filter to be "+Work Type1;+Customer Type2;-Work Source1" ,
what would be returned? - CORRECT ANSWER - the next item with the "Work Type1"
and "Customer Type2" tags and without a "Work Source1" tag will be returned.
When using a combination of tag filters, what do you use as a separator? - CORRECT
ANSWER - A semicolon
True or False: Each Work Queue item has a status - CORRECT ANSWER - True
What is a Work Queue item's status used for? - CORRECT ANSWER - The status can be
used as a method of recording what work has been done so far on a Work Queue item
When is the priority set for a Work Queue item? - CORRECT ANSWER - Setting the
Priority for a Work Queue item is done when the item is first added to the queue using the Add
To Queue action
True or False: The Priority of an item can be changed after it has been added to the queue -
CORRECT ANSWER - False. The Priority of an item cannot be changed after it has been
added to the queue
Will an item with Priority 1 be worked before or after one set to priority 2? - CORRECT
ANSWER - Before. Items are worked in order of lowest priority number first
,If priority is not set, what is the default value set to? - CORRECT ANSWER -0
In what order is the next item to be worked returned? - CORRECT ANSWER - first
priority, then date loaded into the queue (oldest first)
If there is no more working required on a case, how should it be tagged - CORRECT
ANSWER - Completed, with a brief completion type
Why should one use Blue Prism Process Templates? - CORRECT ANSWER - Using
templates ensures processes are easy to configure and support, and how Work Queues are used is
consistent across all processes that are created
Multiple-Part Processes: - CORRECT ANSWER - where a case needs to be worked in
multiple parts at different times
Parent/Child Relationships: - CORRECT ANSWER - are where individual Work Queue
items must remain linked in some way to other items in the same Work Queue to which they
have a relationship.
EX: multiple spreadsheets, each item on each spreadsheet on queue and tagged with which
spreadsheet it comes from
Using Workflow Systems: - CORRECT ANSWER - where work is driven from an
external system rather than from a Blue Prism work queue
Real-time work requests: - CORRECT ANSWER - where requests are added throughout
the day and must be worked in a short SLA period
True or False: Only one machine can work from a queue at one time. - CORRECT
ANSWER - False.
, Multiple machines can work from the same queue at the same time, each retrieving different
cases to work.
How will an unworked or pending item be marked in the Control Room? - CORRECT
ANSWER - With three blue dots
How will an locked items be marked in the Control Room? - CORRECT ANSWER - With
a padlock
How will completed items be marked in the Control Room? - CORRECT ANSWER -
With a green check mark
How will exception items be marked in the Control Room? - CORRECT ANSWER - With
a purple flag
Which Business Object is used to interact with a work queue? - CORRECT ANSWER -
The special "Work Queue - Internal" Business Object
What happens when an item is being worked? - CORRECT ANSWER - It is locked so that
no one else can work with it
How is a lock on an item released? - CORRECT ANSWER - When it is marked as
completed or an exception
How is a work queue item referred? - CORRECT ANSWER - By its unique BP ID
True or False: Each item has its own Collection to hold data. - CORRECT ANSWER -
True