DUTCH BROS PRACTICE (QUIZ) TEST
QUESTIONS AND ANSWERS
What town did Dutch Bros. begin in? - ANSWER Grants Pass, Oregon
Who founded Dutch Bros.? - ANSWER Dane Boersma and Travis Boersma
What year did Dutch Bros. start serving up killer coffee? - ANSWER 1992
True or False, Dutch Bros. has over 200 locations? - ANSWER True
True or False, Dutch Bros. is locally owned and operated by people living in
and caring for their communities? - ANSWER True
Which of the following are part of The Wise Man's Old School Building
Blocks? - ANSWER The customer is the most important part in our business.
The customer is not dependent on us - we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor when calling on us. We are not doing the
customer a favor by serving him/her.
The customer is a part of our business, not an outsider. The customer is our
guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings
and emotions like our own.
The customer is not someone to argue with or match wits with.
The customer is the one brings us his/her wants. Our job is too fill them.
The customer is deserving of the most courteous and attentive treatment we can
provide.
,The customer has the right to expect an employee
to present a neat, clean appearance.
If you ask a customer how he or she is doing, you'd better want to know. You
customer wants to know that someone cares.
You must treat others the way they want to be treated. A 50 year old man does
not want to be treated like an 18 year old barista.
True or False, your top layer of clothing is required to be Dutch Wear? -
ANSWER True
True or False, you should be a constant example of our core values? -
ANSWER True
True or False, you should have fun, rock tunes, and spread the Dutch Luv? -
ANSWER True
Dutch Bros. roasts all of their coffee in what town? - ANSWER Grant Pass,
OR
What are our three core values? - ANSWER Quality
Speed
Service
True or False, each one of the core values are equally important; we can never
sacrifice one for the other? - ANSWER True
Our 3-bean blend is comprised from where? - ANSWER Colombia
Brazil
El Salvador
, True or False, when DB launched Dutch Bros. Blue Rebel, they gave it away
for free? - ANSWER True
Your music choice should motivate you, but who should it be played for? -
ANSWER Customers
Dutch Bros. Broista's hand craft drinks and ________. - ANSWER Fun
What are two reasons to hook someone up with a free drink? - ANSWER They
had a bad day
It's their birthday
What discount does a customer receive for using a DB mug? - ANSWER $.25
True or False, if a customer orders a drink you've never heard of, don't tell them
you can't do it. Always find out how you can achieve it and make it better than
expected? - ANSWER True
Dialing in your grind is crucial to hitting your target window of (a)______ to
(b)______ seconds. - ANSWER (a) 15
(b) 26
Grind that is too coarse will produce a shot that tastes _____________ -
ANSWER Bitter
Grind that is too fine will produce a shot that tastes _____________ -
ANSWER Burnt
Would you adjust your grind to be more coarse or fine, if your shots are running
longer than 26 seconds? - ANSWER Coarse
Would you adjust your grind to be more coarse or fine, if your shots are running
shorter than 15 seconds? - ANSWER Fine
How many grams of coffee are dosed for a double shot of espresso? -
ANSWER 14g
QUESTIONS AND ANSWERS
What town did Dutch Bros. begin in? - ANSWER Grants Pass, Oregon
Who founded Dutch Bros.? - ANSWER Dane Boersma and Travis Boersma
What year did Dutch Bros. start serving up killer coffee? - ANSWER 1992
True or False, Dutch Bros. has over 200 locations? - ANSWER True
True or False, Dutch Bros. is locally owned and operated by people living in
and caring for their communities? - ANSWER True
Which of the following are part of The Wise Man's Old School Building
Blocks? - ANSWER The customer is the most important part in our business.
The customer is not dependent on us - we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor when calling on us. We are not doing the
customer a favor by serving him/her.
The customer is a part of our business, not an outsider. The customer is our
guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings
and emotions like our own.
The customer is not someone to argue with or match wits with.
The customer is the one brings us his/her wants. Our job is too fill them.
The customer is deserving of the most courteous and attentive treatment we can
provide.
,The customer has the right to expect an employee
to present a neat, clean appearance.
If you ask a customer how he or she is doing, you'd better want to know. You
customer wants to know that someone cares.
You must treat others the way they want to be treated. A 50 year old man does
not want to be treated like an 18 year old barista.
True or False, your top layer of clothing is required to be Dutch Wear? -
ANSWER True
True or False, you should be a constant example of our core values? -
ANSWER True
True or False, you should have fun, rock tunes, and spread the Dutch Luv? -
ANSWER True
Dutch Bros. roasts all of their coffee in what town? - ANSWER Grant Pass,
OR
What are our three core values? - ANSWER Quality
Speed
Service
True or False, each one of the core values are equally important; we can never
sacrifice one for the other? - ANSWER True
Our 3-bean blend is comprised from where? - ANSWER Colombia
Brazil
El Salvador
, True or False, when DB launched Dutch Bros. Blue Rebel, they gave it away
for free? - ANSWER True
Your music choice should motivate you, but who should it be played for? -
ANSWER Customers
Dutch Bros. Broista's hand craft drinks and ________. - ANSWER Fun
What are two reasons to hook someone up with a free drink? - ANSWER They
had a bad day
It's their birthday
What discount does a customer receive for using a DB mug? - ANSWER $.25
True or False, if a customer orders a drink you've never heard of, don't tell them
you can't do it. Always find out how you can achieve it and make it better than
expected? - ANSWER True
Dialing in your grind is crucial to hitting your target window of (a)______ to
(b)______ seconds. - ANSWER (a) 15
(b) 26
Grind that is too coarse will produce a shot that tastes _____________ -
ANSWER Bitter
Grind that is too fine will produce a shot that tastes _____________ -
ANSWER Burnt
Would you adjust your grind to be more coarse or fine, if your shots are running
longer than 26 seconds? - ANSWER Coarse
Would you adjust your grind to be more coarse or fine, if your shots are running
shorter than 15 seconds? - ANSWER Fine
How many grams of coffee are dosed for a double shot of espresso? -
ANSWER 14g
