DUTCH BRO’S MANIFESTO TRAINING; SERVING
THE CUSTOMER MODULE TEST QUESTIONS AND
ANSWERS
what is the mission statement of dutch bro's? - ANSWER fun-loving, mind-
blowing company that makes a massive difference, one cup at a time
what are words we serve by at dutch? - ANSWER sharing gratitude, saying
yes, being accountable, staying positive, and being genuine
what is this service position : broista who greets and takes orders from cars in
line - ANSWER linebuster
what is this service position : broista who completes the experience and sends
customers away happy - ANSWER window
what is this service position : broista who is most likely to be grinding, dosing,
and pulling - ANSWER shots
what is this service position : lots of steaming and watching the temperature of
drinks - ANSWER milk
what is this service position : the master of non-coffee and blended drinks -
ANSWER pit
what is this service position : guardian of the flow - ANSWER flowmaster
what two service positions are considered to be the "service positions"? why? -
ANSWER window and linebuster because they are customer-facing positions
what car should you charge out for optimal line flow? - ANSWER 3rd car
the sweet spot to linebusting is what? - ANSWER taking orders halfway back
from the window
THE CUSTOMER MODULE TEST QUESTIONS AND
ANSWERS
what is the mission statement of dutch bro's? - ANSWER fun-loving, mind-
blowing company that makes a massive difference, one cup at a time
what are words we serve by at dutch? - ANSWER sharing gratitude, saying
yes, being accountable, staying positive, and being genuine
what is this service position : broista who greets and takes orders from cars in
line - ANSWER linebuster
what is this service position : broista who completes the experience and sends
customers away happy - ANSWER window
what is this service position : broista who is most likely to be grinding, dosing,
and pulling - ANSWER shots
what is this service position : lots of steaming and watching the temperature of
drinks - ANSWER milk
what is this service position : the master of non-coffee and blended drinks -
ANSWER pit
what is this service position : guardian of the flow - ANSWER flowmaster
what two service positions are considered to be the "service positions"? why? -
ANSWER window and linebuster because they are customer-facing positions
what car should you charge out for optimal line flow? - ANSWER 3rd car
the sweet spot to linebusting is what? - ANSWER taking orders halfway back
from the window
