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UNITED HEALTHCARE (UHC)– ETHICS
AND COMPLIANCE Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
On October 20, Aries decides talks with an agent to switch his PDP that he had since January 1
to a Medicare Advantage plan. What election period will Aries need to use(if eligible) to get a
November 1 effective date? - Answer✔He may be able to use a Special Election Period to
change plans if he qualifies for one.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been
presenting. Which statement is correct? - Answer✔The plan's Star Rating is available on
Medicare.gov, the Plan's website, or in plan specific material, such as the Enrollment Guide.
In which of the following situations can telephonic contact be made with a Medicare eligible
consumer? - Answer✔When the consumer consented to be contacted for sales activities and
the permission has not yet expired.
Which of the following are examples of what an agent must review with a consumer prior to
completing an enrollment application? - Answer✔The plan's network characteristics and how
using out-of-network providers may impact coverage and costs, covered benefits and
limitations, and plan related costs such as monthly premium and copayments/coinsurance for
services received.
When completing an enrollment application in JarvisEnroll, why is an agent prohibited from
entering their own email address in a field available for the consumer's email address? -
Answer✔The consumer/member would not receive plan related correspondence intended for
them.
By agreeing to the Statement of Understanding, the consumer: - Answer✔Acknowledges that
they clearly understand they are enrolling in a plan, combined with knowing the specific plan in
which they are enrolling.
When must the Scope of Appointment be obtained from the consumer for an in-person or
telephonic sales presentation(unless an exception applies?) - Answer✔No less than 48 hours
before the marketing appointment
1
UNITED HEALTHCARE (UHC)– ETHICS
AND COMPLIANCE Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
On October 20, Aries decides talks with an agent to switch his PDP that he had since January 1
to a Medicare Advantage plan. What election period will Aries need to use(if eligible) to get a
November 1 effective date? - Answer✔He may be able to use a Special Election Period to
change plans if he qualifies for one.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been
presenting. Which statement is correct? - Answer✔The plan's Star Rating is available on
Medicare.gov, the Plan's website, or in plan specific material, such as the Enrollment Guide.
In which of the following situations can telephonic contact be made with a Medicare eligible
consumer? - Answer✔When the consumer consented to be contacted for sales activities and
the permission has not yet expired.
Which of the following are examples of what an agent must review with a consumer prior to
completing an enrollment application? - Answer✔The plan's network characteristics and how
using out-of-network providers may impact coverage and costs, covered benefits and
limitations, and plan related costs such as monthly premium and copayments/coinsurance for
services received.
When completing an enrollment application in JarvisEnroll, why is an agent prohibited from
entering their own email address in a field available for the consumer's email address? -
Answer✔The consumer/member would not receive plan related correspondence intended for
them.
By agreeing to the Statement of Understanding, the consumer: - Answer✔Acknowledges that
they clearly understand they are enrolling in a plan, combined with knowing the specific plan in
which they are enrolling.
When must the Scope of Appointment be obtained from the consumer for an in-person or
telephonic sales presentation(unless an exception applies?) - Answer✔No less than 48 hours
before the marketing appointment
1
