TEST BANK
THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS
5TH EDITION
CHAPTER 1 - THERAPEUTIC COMMUNICATION
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is
classified as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal space.
c. Incorrect. In Western culture, 4-12 feet would be considered social
space.
d. Incorrect. In Western culture, 12-15 feet is considered public space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in
communication.
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than
indifference.
b. Incorrect. Finger tapping may indicate impatience rather than
annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by using
examples.
,3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a
third ear. It means being aware of what is not being said by paying
attention to nonverbal cues.
b. Correct. Listening with a “third ear” means being aware of what is not
being said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by listening
with a third ear. It means being aware of what is not being said by
paying attention to nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is meant by
listening with a third ear. It means being aware of what is not being said
by paying attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to
communicate.
b. Correct. Economic factors will determine the type of education you
receive, which will influence your communication style.
c. Incorrect. Economic factors do not necessarily determine how
professional you are.
d. Incorrect. Economic factors will not necessarily determine your
communication role models.
POINTS: 1
,DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others. Using self-
assessment makes us more self-aware, which is the only way to change who we are and
how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy habits in their
patients and communities, including sending reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used in the
health care setting and identify goals of its use.
8. A healthcare professional might use social media to report laboratory results to a patient.
ANSWER: False - A healthcare professional should use email to report laboratory results to a patient,
rather than social media in order to comply with HIPAA guidelines.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and fax.
9. How does using empathy help the healthcare professional?
a. It enforces their authority as a medical expert.
b. It helps them identify with the client and feel what they are feeling.
c. It forces them to follow moral and ethical principles and be honest and accountable.
, d. It helps them express kindness, care, and respect.
ANSWER: b
FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to identify with
the client and better understand what they are feeling. It does not
enforce their medical authority.
b. Correct. Empathy allows the healthcare professional to identify with the
client and better understand what they are feeling.
c. Incorrect. Empathy does not force one to follow ethical principles.
Instead, it allows the healthcare professional to identify with the client
and better understand what they are feeling.
d. Incorrect. Sympathy is showing kindness, care, and respect, whereas
empathy allows the healthcare professional to identify with the client
and better understand what they are feeling.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and social
communications.
10. Which term is NOT one of the five Cs of communication?
a. Complete
b. Clear
c. Competent
d. Courteous
ANSWER: c
FEEDBACK: a. Incorrect. The five Cs of communication are (1) complete, (2) clear, (3)
concise, (4) cohesive, and (5) courteous.
b. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive,
and (5) courteous.
c. Correct. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and
(5) courteous.
d. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive,
and (5) courteous.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Verbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.07 - Analyze the five Cs of communication and describe their
effectiveness.
THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS
5TH EDITION
CHAPTER 1 - THERAPEUTIC COMMUNICATION
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is
classified as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal space.
c. Incorrect. In Western culture, 4-12 feet would be considered social
space.
d. Incorrect. In Western culture, 12-15 feet is considered public space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in
communication.
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than
indifference.
b. Incorrect. Finger tapping may indicate impatience rather than
annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by using
examples.
,3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a
third ear. It means being aware of what is not being said by paying
attention to nonverbal cues.
b. Correct. Listening with a “third ear” means being aware of what is not
being said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by listening
with a third ear. It means being aware of what is not being said by
paying attention to nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is meant by
listening with a third ear. It means being aware of what is not being said
by paying attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to
communicate.
b. Correct. Economic factors will determine the type of education you
receive, which will influence your communication style.
c. Incorrect. Economic factors do not necessarily determine how
professional you are.
d. Incorrect. Economic factors will not necessarily determine your
communication role models.
POINTS: 1
,DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others. Using self-
assessment makes us more self-aware, which is the only way to change who we are and
how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy habits in their
patients and communities, including sending reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used in the
health care setting and identify goals of its use.
8. A healthcare professional might use social media to report laboratory results to a patient.
ANSWER: False - A healthcare professional should use email to report laboratory results to a patient,
rather than social media in order to comply with HIPAA guidelines.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and fax.
9. How does using empathy help the healthcare professional?
a. It enforces their authority as a medical expert.
b. It helps them identify with the client and feel what they are feeling.
c. It forces them to follow moral and ethical principles and be honest and accountable.
, d. It helps them express kindness, care, and respect.
ANSWER: b
FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to identify with
the client and better understand what they are feeling. It does not
enforce their medical authority.
b. Correct. Empathy allows the healthcare professional to identify with the
client and better understand what they are feeling.
c. Incorrect. Empathy does not force one to follow ethical principles.
Instead, it allows the healthcare professional to identify with the client
and better understand what they are feeling.
d. Incorrect. Sympathy is showing kindness, care, and respect, whereas
empathy allows the healthcare professional to identify with the client
and better understand what they are feeling.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and social
communications.
10. Which term is NOT one of the five Cs of communication?
a. Complete
b. Clear
c. Competent
d. Courteous
ANSWER: c
FEEDBACK: a. Incorrect. The five Cs of communication are (1) complete, (2) clear, (3)
concise, (4) cohesive, and (5) courteous.
b. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive,
and (5) courteous.
c. Correct. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and
(5) courteous.
d. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive,
and (5) courteous.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Verbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.07 - Analyze the five Cs of communication and describe their
effectiveness.
