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Supervisors who participate in relevance, self-directed learning, experience, practicality and
are internally motivated are considered
adult learners
, Taking advantage of educational opportunities prepares security personnel for
advancement into senior management positions
Leadership is
a process consisting of planing, integrating and improving performance
One obstacle to healthcare security becoming a profession is
the lack of structured prerequisite to practice
healthcare organizations establish extensive budgeting programs in an attempt to
anticipate cost and expected revenues
all of the following are variables of effective communications
Accurate empathy-Positive regard- Genuineness-Specificity
Training must document two things
1. What was trained 2. Who was trained
The main reason that training should be implemented would be
higher levels of competency and professionalism
The most effective benefit of a crime prevention program is to enhance
value to the organization
Which type of leader motivates others by using inspirational approaches?
Informational leader
Which of the following best defines delegation as described in this chapter?
A way to multiply effectiveness through others
Which of the following describes a complaint?
Statement of unhappiness
Which of the following is not a stress factor?
Desire to help people
How often should the employee hand book be updated?
Every year
Which of the following is not a result of dissatisfaction?
Fair treatment
Which of the following is not part of the resolution process?
Comprehensive knowledge of policy
What type of act is listening?