NAHQ CPHQ PRACTICE TEST QUESTIONS
WITH CORRECT ANSWERS 2025
TheHgoverningHbodyHisHresponsibleHforHsettingHpolicy,HfinancialHandHstrategicHdirection,HqualityHofHcare,Han
dHsettingHgoalsHandHobjectives
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
TheHgoverningHbodyHisHresponsibleHforHimplementingHstrategiesHandHcollectingHmeasurementsHofHqualityH
indicators.
A.HTrue
B.HFalseH-HCORRECTHANSWERH-False
AccordingHtoHTJCH(2012),HhowHmanyHseriousHmedicalHerrorsHinvolvedHmiscommunicationHbetweenHcaregi
versHwhenHpatientsHareHtransferredHorHhanded-off?H
a.H67%
b.H25%
c.H32%
d.H80%H-HCORRECTHANSWERH-d.H80%
ObservationHandHdocumentationHofHinterpersonalHandHcommunicationHskillsHisHanHexampleHofHanHFPPE.
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
AnHexampleHofHcriteriaHthatHmightHbeHtrackedHforHOPPEHisHmorbidityHandHmortalityHdata
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
ExamplesHofHdataHforHphysicianHprofilesHincludeHdataHrepresentingHmajorHserviceHlines,HpatientHsafetyHissu
es,HandHoutpatientHinformation
A.HTrue
,B.HFalseH-HCORRECTHANSWERH-True
AHCQOHhasHtheHresponsibilityHforHeducationHandHimplementationHofHaHqualityHimprovementHprocess.HToHa
ffectHculturalHchange,HtheHCQOHmust:
a.HReceiveHquarterlyHreports
b.HBeHaHvisibleHparticipantHinHtheHprocess
c.HBelieveHtheHcostsHareHjustifiedHbyHtheHbenefits
d.HLimitHtrainingHtoHmanagersHandHsupervisorsH-HCORRECTHANSWERH-
b.HBeHaHvisibleHparticipantHinHtheHprocess
WhenHaHhealthcareHorgHisHcontractingHwithHanHoutsideHproviderHforHservices,HtheHsubcontractorHmust:
a.HMeetHallHregulatoryHrequirements
b.HProvideHaHrepresentativeHtoHtheHQualityHCouncil
c.HHaveHanHactiveHriskHmanagementHprogram
d.HHaveHaHcompetitivelyHpricedHserviceH-HCORRECTHANSWERH-a.HMeetHallHregulatoryHrequirements
AHhealthcareHqualityHprofessionalHisHdevelopingHaHpolicyHregardingHaccessHtoHphysicianHqualityHfiles.HInHad
ditionHtoHtheHdateHandHnameHofHtheHpersonHrequestingHtheHinformation,HwhichHofHtheHfollowingHshouldHb
eHincludedHinHtheHpolicy?
a.HPurposeHofHtheHrequest
b.HPermissionHfromHtheHapplicableHphysician
c.HApprovalHfromHtheHdepartmentHchair
d.HApprovalHfromHlegalHcounselH-HCORRECTHANSWERH-a.HPurposeHofHtheHrequest
PhysicianHprofilesHshouldHbeHreviewedHatHtheHtimeHofHreappointmentHto:
a.HReviewHtheHnumberHofHcomplaints
b.HAssessHpractitionerHcompetency
c.HCompareHtheHpractitionerHtoHtheirHpeers
d.HFacilitateHreappointmentHapprovalH-HCORRECTHANSWERH-b.HAssessHpractitionerHcompetency
, WhichHofHtheHfollowingHisHtheHfirstHstepHinHtheHstrategicHplanningHprocess?
a.HSettingHgoalsHandHobjectives
b.HDefiningHorganizationalHstructure
c.HEstablishingHandHcontrollingHaHbudget
d.HDeterminingHproductivityHindicatorsH-HCORRECTHANSWERH-a.HSettingHgoalsHandHobjectives
IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHwillingHtoHmakeHtheHchange,HwhatHisHtheHbestHstrate
gyHtoHtake?
a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts
IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHableHtoHperformHchange,HwhatHisHtheHbestHstrategyHt
oHtake?
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
IfHsomeoneHinHyourHorganizationHisHresistingHchangeHandHlackHknowledgeHaboutHwhatHisHrequired,HwhatHis
HtheHbestHstrategyHtoHtake?
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
WITH CORRECT ANSWERS 2025
TheHgoverningHbodyHisHresponsibleHforHsettingHpolicy,HfinancialHandHstrategicHdirection,HqualityHofHcare,Han
dHsettingHgoalsHandHobjectives
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
TheHgoverningHbodyHisHresponsibleHforHimplementingHstrategiesHandHcollectingHmeasurementsHofHqualityH
indicators.
A.HTrue
B.HFalseH-HCORRECTHANSWERH-False
AccordingHtoHTJCH(2012),HhowHmanyHseriousHmedicalHerrorsHinvolvedHmiscommunicationHbetweenHcaregi
versHwhenHpatientsHareHtransferredHorHhanded-off?H
a.H67%
b.H25%
c.H32%
d.H80%H-HCORRECTHANSWERH-d.H80%
ObservationHandHdocumentationHofHinterpersonalHandHcommunicationHskillsHisHanHexampleHofHanHFPPE.
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
AnHexampleHofHcriteriaHthatHmightHbeHtrackedHforHOPPEHisHmorbidityHandHmortalityHdata
A.HTrue
B.HFalseH-HCORRECTHANSWERH-True
ExamplesHofHdataHforHphysicianHprofilesHincludeHdataHrepresentingHmajorHserviceHlines,HpatientHsafetyHissu
es,HandHoutpatientHinformation
A.HTrue
,B.HFalseH-HCORRECTHANSWERH-True
AHCQOHhasHtheHresponsibilityHforHeducationHandHimplementationHofHaHqualityHimprovementHprocess.HToHa
ffectHculturalHchange,HtheHCQOHmust:
a.HReceiveHquarterlyHreports
b.HBeHaHvisibleHparticipantHinHtheHprocess
c.HBelieveHtheHcostsHareHjustifiedHbyHtheHbenefits
d.HLimitHtrainingHtoHmanagersHandHsupervisorsH-HCORRECTHANSWERH-
b.HBeHaHvisibleHparticipantHinHtheHprocess
WhenHaHhealthcareHorgHisHcontractingHwithHanHoutsideHproviderHforHservices,HtheHsubcontractorHmust:
a.HMeetHallHregulatoryHrequirements
b.HProvideHaHrepresentativeHtoHtheHQualityHCouncil
c.HHaveHanHactiveHriskHmanagementHprogram
d.HHaveHaHcompetitivelyHpricedHserviceH-HCORRECTHANSWERH-a.HMeetHallHregulatoryHrequirements
AHhealthcareHqualityHprofessionalHisHdevelopingHaHpolicyHregardingHaccessHtoHphysicianHqualityHfiles.HInHad
ditionHtoHtheHdateHandHnameHofHtheHpersonHrequestingHtheHinformation,HwhichHofHtheHfollowingHshouldHb
eHincludedHinHtheHpolicy?
a.HPurposeHofHtheHrequest
b.HPermissionHfromHtheHapplicableHphysician
c.HApprovalHfromHtheHdepartmentHchair
d.HApprovalHfromHlegalHcounselH-HCORRECTHANSWERH-a.HPurposeHofHtheHrequest
PhysicianHprofilesHshouldHbeHreviewedHatHtheHtimeHofHreappointmentHto:
a.HReviewHtheHnumberHofHcomplaints
b.HAssessHpractitionerHcompetency
c.HCompareHtheHpractitionerHtoHtheirHpeers
d.HFacilitateHreappointmentHapprovalH-HCORRECTHANSWERH-b.HAssessHpractitionerHcompetency
, WhichHofHtheHfollowingHisHtheHfirstHstepHinHtheHstrategicHplanningHprocess?
a.HSettingHgoalsHandHobjectives
b.HDefiningHorganizationalHstructure
c.HEstablishingHandHcontrollingHaHbudget
d.HDeterminingHproductivityHindicatorsH-HCORRECTHANSWERH-a.HSettingHgoalsHandHobjectives
IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHwillingHtoHmakeHtheHchange,HwhatHisHtheHbestHstrate
gyHtoHtake?
a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
a.HSetHgoals,HmeasureHperformance,HprovideHcoachingHandHfeedback,HrewardHandHrecognizeHpositiveHeffo
rts
IfHsomeoneHinHyourHorganizationHisHresistingHandHnotHableHtoHperformHchange,HwhatHisHtheHbestHstrategyHt
oHtake?
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
IfHsomeoneHinHyourHorganizationHisHresistingHchangeHandHlackHknowledgeHaboutHwhatHisHrequired,HwhatHis
HtheHbestHstrategyHtoHtake?
a.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniques
b.HCommunicateHwhat,Hwhy,Hhow,HwhenHandHwhoHofHchangeHprocess,HpresentHpositiveHoutlook,HhaveHcle
arHfocusHandHgoalHforHchangeHandHexpectations
c.HProvideHeducationHandHtrainingHinHnewHskillsHandHuseHofHvariousHmanagementHtechniquesH-
HCORRECTHANSWERH-
